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“very good resort but maybe not in winter”

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Sheraton Miramar Resort El Gouna
Ranked #9 of 18 Hotels in El Gouna
Cairo, Egypt
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“very good resort but maybe not in winter”
Reviewed January 12, 2013

the resort is soo big, new, well structured. Beach is soo calm and clean, there was also a family beach with kids area and beach with restaurant and another beach for relaxation. Rooms are big, comfortable with nice views. All resort areas were well connected although its very big we were reaching everywhere so fast! Food was excellent with very high quality but I always didn't feel there was enough varsities!! Service is good but not from all the stuff, some are very very friendly and some are rude and lazy but as overall hotel service it was good.
As for my vacation was in winter, weather was soo bad and cold, there was't lots of ppl in El Gouna so downtown was empty and it was soo boring and it was soo disappointing that hotel doesn't provide any entertaining program after dinner, just some music by the bar!! bool was heated but not enough for such cold weather. Spa was very bad!! they don't have jacuzzi, it was soo small! free internet is only in lobby which never worked with me and 15 minutes costs 16 LE at business center!
I still say its good but only go in summer or if you are into relaxing vacation

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Mariana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, January 26, 2013
Dear Mariana G,

Thank you very much for your feedback and comments. I am very happy to know that yuo have a pleasant stay with us.

Elgouna is a great location for spending the vacation however it is also depends on seasonality and in most of the time you will find something to do either in Down Town, Kafr Elgouna and/or the Marins.

Our Resort is 20,000 square meter and enjoyes with great landscape. it is relaxation oasis. We have added lately few entertainment events i.e. Guitar Player, violen player and others to enhance the entertainment program which is now working just great with our guests.

Hope to see you soon and looking forward to welcoming you again in sheraton Miramar Resort.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1 review
Reviewed January 11, 2013

Although the weather wasnt on our side,the hotel is extremely pretty.the biggest WOW goes to the staff and the kitchen.we had the best evening and the best filet steak ever!!!!thank you so much mohamed,hamed,Chef gad and hany!superfriendly guys that made sure we could have breakfast in the sun every morning,remembered our room number right away and treated us like friends!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank mayalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, January 12, 2013
Dear mayalina,

Thank you very much for your feedback and comments. I am very happy you enjoyed your stay with us in Sheraton Miramar Resort.

Your comments will be shared with our associated as encouragement as it is great for them to see that their efforts are noticed by our guests. I will personally hand it over to them.

Many thanks for your review and hope to see you soon in the near future.

Regards
Islam
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cairo
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 10, 2013

أود أن أدلي برأيي في ميرامار شيراتون اوتيل وريزورت، فهو فعلا أوتيل رائع جده من حيث الفيو والأكل والعاملين به كانوا يودون خدمتنا بشتي الطرق من أول موظف الاستقبال الذي اهتم بنا وأعطانا غرفة مطلة على البحر حيث بحر الجونة الساحر وتأكد من راحتنا بها، بعدها تجولنا بالفندق الذي شعرنا به بالراحة والألفة وبه كل وسائل الراحة المتاحة، ثم ذهبنا للعشاء في مطعم البوفيه المفتوح الذي تميز بأكله المتنوع من كل بلاد العالم وفي الصباح أيضا استمتعنا بالافطار مع طاقم الخدمة هناك بالذات "الخطيب" الذي لم يسع جهدا في خدمتنا ودائما مبتسم ومستعد لمساعدة كل النزلاء.
Im writing here to thank the staff of Sheraton Miramar Resort at Gouna, we spend a very nice time there where the atmosphere was elegant and relaxing, we stayed at beach, at pool, went to almost all the restaurants there and we really enjoyed cleanliness, excellent food quality and variety. Wanted to thank Mr. Mohamed at Reception who was very friendly and afforded us a sea view room and checked on us that we are having nice stay, also Khateeb, the waiter at morning open buffet was so helpful and told us all services offered at Sheraton Miramar, he was always smiling under all circumstances. We really felt happy and so comfortable and will suggest it for all my friends and colleagues to go and enjoy being at Sheraton Miramar Resort. It was really a nice experience which will be repeated again and again.

Room Tip: Make sure there is no long palms infront of your room as it hide the view. I recommend for hotel ma...
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  • Stayed January 2013, traveled with family
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    • Cleanliness
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Helpful?
Thank NadaMosaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, January 12, 2013
Dear NadaMosaad,

Thank you very much for your comments and feedback. I am very happy you had a pleasant stay with us.

Your thanks to our associated will be shared with them in order to encourage them and show them that their daily efforts are seen by the guests. This is great. Many thanks.

I hope to see you soon as a repeated guest and looking forward to welcoming you again Sheraton Miramar Resort.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois USA & Cairo, Egypt
Level 6 Contributor
239 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
Reviewed January 9, 2013

Our family spent the winter holiday here in Egypt (we live and work here - and we are U.S. citizens). This is our favorite hotel in El Gouna. We spent 4 nights right before New Years. I would normally give this hotel a 5 star review, but only 4 stars this time because of a few hiccups.

First, let's start withTHE POSITIVES...........
GREAT RESORT - QUALITY SERVICE & AMENITIES.
HEATED POOL - During the winter season, it's much too cold to swim, but heated pool was amazing... actually quite hot when the mid-day sun came out. But you have to stay in the pool. Once you come out, the wind will make it cold. But absolutely okay to swim here in the winter. HOUSEKEEPING - staff was great. Gave us extra bed for my son and brought extra towels, soaps, shampoo without us even asking once they saw we had a big family.
GREAT ROOM - As an SPG member, we got a very good poolside room that is close to the main lobby and restaurants. That's important, because the resort is quite big and you'll find yourself walking a lot if you're far off the main path (unless you want the seclusion). Not sure, the room we got was for Starwood Preferred Members only, so i think it's a big larger than the standard rooms. Balconies are big and quiet. Beach is also not crowded and quiet.
WATER SPORTS - We enjoyed the paddle boating, and they have good water sports available (kite surfing, wind surfing, canoes, paddle boats, scuba, snorkel, etc.). Just note, you have to pay the water sports shop directly; cannot charge it to the room. So cash is good to have on hand, or major credit cards. Bargain with them and bring your price down. Paddleboating was originally quoted to us for 30 Euros, and then we brought it down to 75 Egyptian Pounds, which is more like 10 Euros. We did the paddleboating twice, around the hotel lagoons. Very relaxing and you can sightsee the beach houses around the hotel.
BREAKFAST BUFFET - They have a great breakfast buffet with omelette station, and all the things you can think of. Quality food also. Great table service - constantly cleaning off plates and dishes and cups, and filling your cup of coffee to the rim. Very friendly staff also.
KIDS CLUB - We have 3 kids (8, 6, and 3).... so we enjoyed the kids club. They have a full-time person who arranges kids club activities all day, usually from 10:30 am until 4 pm. If your kids are 5 yrs old and above, you can drop them off at the kids club and come back for them during break and at 4 pm. It's great for parents who have older kids. Activities range from: pizza making (for a fee), painting, crafts, kids yoga/fitness, and lots of board games for kids to enjoy. [Note: you must reserve a spot for your child(ren) in the morning, or else it might be full. Or if nobody reserves, the kids club will be closed]. The kids club manager, Zara or Zarana (not sure?), is very experienced and I think is fluent in German, English, and other European languages. And she is very nice and creative with the kids.

And now for some of the hiccups (which is why this is 4 star and not 5 star review)......
LONG CHECK-IN TIME - it took longer than usual to check in. The receptionist could not find my reservation. He asked me to rebook my reservation and showed me the internet access station. When I logged on, it clearly stated that I have the reservation. So he then went again and found it this time. That all took about 20 minutes to check in while my wife and 3 kids are trying to patiently wait with our luggage in the lobby. We were not offered a welcome drink, although others were.
BREAKFAST WAS NOT INCLUDED - we booked this stay with our SPG points. This is not to blame the hotel at all, but really the SPG website. It made it seem like breakfast was included, so we were surprised that they were charging us for breakfast. I later made a deal with them and got discounted breakfast included for $25USD per day for the entire family. Not bad. But again, that was another glitch that took away from our enjoyment.
SHOWER WAS CLOGGED - For some reason, half way through our trip, our shower was clogged and the water wouldn't drain. When i flushed the toilet, the toilet water came up through the shower drain. Disgusting. I called and they had someone come and fix the problem right away.
HEATER NEVER WORKED AND NEVER GOT FIXED - When we first arrived, it felt a bit cold, so we turned on the heat, but only cool fan air came out. We called them twice that day but it was never addressed. That's not acceptable for an SPG property. Eventually, we got used to the cold a bit and stayed under our covers when we slept, and that was fine, but it was a bit frustrating.
BILLIARD TABLE - the billiard table was a bit old. Needs to be re-felted.
GAME ROOM WAS FOR A FEE - usually these resorts offer you to use the game room for guests. In fact, the last time we were here 2 years ago, it was all free for hotel guests, but now they charge you. I know the economy is taking a toll on everyone, but they should not do this for something so trivial.

Otherwise, we would come again and plan to do so in the new year!!! This is still the best resort in El Gouna. Better than Movenpick. A bit more pristine, clean, and sophisticated.

Room Tip: Poolside room is close to the lobby and you don't walk a lot during your stay. If SPG member, as...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank cairoegypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, January 26, 2013
Dear cairoegypt,

Thank you very much for your detalied Feedback. It is really very beneficial for us. I am very happy to know you enjoyed your stay with us.

I thank you very much for the Positives and the Areas of Improvements. I assure you that your comments will be shared with the Head of Departments concerned to take the recovery actions and analysie the root causes of the shortfalls.

It is always of course a pleasure to share the Positive in order to encourage our associates who are doing their very best in each and every interaction to meet and exceed the expectations of our guests.

Hope to see you soon and looking forward to welcoming you again in Sheraton Miramar.

Regards
Islam
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cairo
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 9, 2013

el gouna is a great place as a whole if you excpect a luxury hotel don't it is a nice resort no more.
staff are friendly , housekeeping needs improvemnt , food just ok . location is great near the marina had a junior suit facing the beach if you intend to go thier try to reserve your room ground floor or first the hotel has no elevators.

  • Stayed January 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank doudacairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, January 12, 2013
Dear doudacairo,

Thank you very much for your feedback and comments. We here in Sheraton Miramar are doing our best to meet and exceed the expectations of our guest. I am very happy that you had a nice vacation with us and hope to see you soon in the near future.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 6 Contributor
175 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed January 8, 2013 via mobile

We come here every year for christmas holiday. The real gem in Egypt. Spacious comfy rooms, nice food, great locations (close to Abu Tig marina and downtown).
3 pools, 2 big beaches, nice service.
One problem is a very expensive wi-fi in lobby, and there's no wi-fi in rooms.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Avtosport.ru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, January 12, 2013
Dear Avtosport.ru,

Thank you very much for your comments and feedback. I am very happy you had a pleasant stay with us.

WiFi is currently available of charge in the lobby area and public areas.

Hope to see you soon in the near future and looking forward to welcoming you again in the near future.

Regards
Islam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leicestershire
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 2, 2013

I've stayed in Sharm, Dahab & El Gouna. This is the best resort out of all of them. And the most comfortable room I've stayed in. I'd recommend a room with a lagoon view for a lovely balcony or terrace.

Food very good but had better breads & pastries at the Iberotel Dahab & Hilton Fayrouz Sharm.

Children weren't impressed with the sand but windsurfing club good & excellent service on the beach. Park on the beach is handy for children that get bored of the beach all day & is very well shaded.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank claybrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, January 12, 2013
Dear claybrooke,

Thank you very much for your comments and feedback. I am very happy you enjoyed your stay with us. Your comments about the bread will be shared with our Executive Chef and the best will be done to meet your expectation.

Looking forward to welcoming you again in Sheraton Miramar Resort.

Regrads
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miramar Resort El Gouna

Property: Sheraton Miramar Resort El Gouna
Address: Red Sea, El Gouna, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#5 Top resorts Hotel in El Gouna
#5 Spa Hotel in El Gouna
#8 Luxury Hotel in El Gouna
#8 On the Beach Hotel in El Gouna
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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