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“A truly wonderfull vacation”

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Sheraton Miramar Resort El Gouna
Ranked #10 of 18 Hotels in El Gouna
Reviewed December 7, 2012

The vacation we spent at the Sheraton Miramar Resort was truly wonderfull.
The design of the resort is magnificent and it is a perfect example of a piecefull and quiet hotel.
The food is excellent and the staff is allways very friendly and helpfull. I want to express my special appreciation to "Hanly", the bar tender at the beach who is exceptionally friendly and a real example of hospitality.
The only drawback for me was that the decoration of the bar, the lobby and the diningroom is not that cosy and is out of tune with the rest of the resort.

Mr and Mrs Mertens, Belgium

Room Tip: The higher the room, the greater the view.
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  • Stayed: December 2012, traveled as a couple
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Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded December 9, 2012

Dear Charles M,

Thank you very much for your feedback and comments. I am very happy you enjoyed your stay wih us and hope to see you soon in the near future again.

We do have projects planned to renovate the hardware of our hotel including the Buffet, walk ways and others. We started already with the walkways (Phase 1 is done). As you understand the hotel is huge with different elements buildings, landscapes, lagoons, island, buildings so accordingly we have a solid plan and efforts to keep it in a good shape at all times.

I will share your comments with our Head of Departments and will personally deliver your thanks to Hany.

Looking forward to welcoming you again.

Regards
Islam

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963 - 969 of 2,663 reviews

Reviewed December 2, 2012

To return to the Sheraton El Gouna Miramar Resort again is a little bit like coming home.,,,,,
You always feel very welcomed by the friendliness of the people working there. The atmosphere in the Sheraton, the weather, the ocean is just a perfect combination. Thank you very much for a wonderful vacation!!!

  • Stayed: November 2012, traveled solo
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1  Thank meedgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded December 3, 2012

Dear meedgi,

Thank you very much for your feedback and comments. We are very happy that you think of Sheraton Miramar as a home away from home.

Looking forward to welcoming you again in Sheraton Miramar.


Regards
Islam

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Reviewed December 1, 2012

We have just returned from our stay at The Sheraton,we own a property in El Gouna but always spend a few days at the Sheraton each year,think we have been going there for the last 6 or 7years and as always the stay was perfect,staff from front desk to our room cleaner and waiters all do there very best to make us feel at home and nothing is a problem for them,they all work very long hours,but always have a smile.Over the years have stayed in rooms in most blocks ,but do have my 1st choice and was lucky to have this room this time,want to say many thanks for a great stay once again. Madeleine Sweker

  • Stayed: November 2012, traveled with friends
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1  Thank SussexSheba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded December 3, 2012

Dear SussexSheba ,

Thank you very much for your feedback and comments. I am very happy you enjoyed your 7th stay with us. We here all hope to see you soon in the near future.

Looking forward to welcoming you again in Sheraton Miramar.

Regards
Islam

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Reviewed November 20, 2012

Just arrived back from The Sheraton after our 4th time there. We requested our usual room in the 3000 block and of course it was no problem. The staff in the hotel are exceptional. Ashraf in the Bar is a darling as is Mohamed in Housekeeping. The design of the Hotel on 9 Islands and spread over lovely gardens is beautiful. You don't feel like you're in a big hotel, no high rise souless building this one! We always stay B&B so that we can sample the delights of the Fabulous Restaurants in the Marina and Downtown but we have eaten in the 1001 Restaurant and the Italian, both were really good meals.It is however the service that stands out with this hotel. Nothing is too much trouble but I do share another reviewers comments about the Reception staff. They were not rude at all but they were nowhere near as friendly and welcoming as the rest of the staff. It is a really relaxing place to be and we spoke to many people like us who keep going back.
El Gouna is a brilliant resort. Lovely architecture, no hassle from the shops or restaurants, so clean and safe. Puts Sharm well in the shade! We'll be back again Sheraton, thank you for another lovely holiday.

  • Stayed: November 2012, traveled with friends
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1  Thank Holly1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded November 22, 2012

Dear Holly1952,

Thank you very much for our feedback and comments. I am very happy that you enjoyed your 4th stay with us and hope to see you in the near future in your 5th stay.

Please rest assured that your comments about the reception team will be shared with the Front Office Head of Department to take the needed actions.

Looking forward to welcoming you again in Sheraton Miramar Resort.

Regards
Islam

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Reviewed November 19, 2012

it was my wedding anniversary. actually the hotel is nice clean romantic place. food is nice and the locartions and scens was perfect. We entertain staying in the hotel and Gouns generally. the value was very fair to the price. I really recommend to those look for a nice quite place to relax and refresh.

  • Stayed: November 2012, traveled as a couple
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Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded November 22, 2012

Dear Mohamed E,

Thank you very much for your feedback. I am happy that you enjoyed your stay with us and looking forward to welcoming you again in Sheraton Miramar.

Regards
Islam

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Reviewed November 19, 2012

Recently back from a week in this hotel in El Gouna. This is a lovely hotel, the grounds are immaculate, the rooms are spacious and spotless. There is a lovely terrace for breakfast, and drinks although it is getting a bit cool now for evenings al fresco. The vast majority of the staff are friendly and helpful and smiley. Unfortunately the same cannot be said of the Reception staff, who were very clearly never sent to charm school. Smiles are rarer than hen's teeth, eye contact is rare, and you are frequently sent elsewhere for information or change for example when they are perfectly able to help. Often you make a request then the staff member disappears without trace for ages, and you not sure if they are dealing with you, or have gone for a tea break. This otherwise very good hotel is being let down by front of house.
We ate in the Italian restaurant which I would give 7 out of ten. The buffet was a bit short on choice so we generally ate out at the Marina where there is a great selection of restaurants - or Down town where we would recommend the White Elephant Thai restaurant. Overall a good experience and will probably go back, but hoping for a nicer welcome next time!

  • Stayed: October 2012, traveled as a couple
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2  Thank julesjoker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded November 20, 2012

Dear julesjoker,

Thank you very much for your commenst and feedback. I am very happy to know that your overall stay was positive and you enjoyed it and please accept on behalf of the reception team for not meeting your expectations with your interactions with them. I will make sure that your feedback is shared with them in order to improve.

Looking forward to welcoming you again in Sheraton Miramar

Regards
Islam

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Reviewed November 18, 2012

Fabulous panoramic naturel sights,staff are very friendly, they are also very flexible and provide me with many options if I need support ,kind and cooparative ,Weather is more that perfect in November.
I wish to go there soon again.

  • Stayed: November 2012, traveled solo
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Thank ra n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded November 20, 2012

Dear ra n,

Thank you very much for your comments. I am very happy to know youenjoyed your stay with us and looking forward to welcoming you again.

Regards
Islam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miramar Resort El Gouna

Address: Red Sea, El Gouna, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#4 Top resorts Hotel in El Gouna
#6 Spa Hotel in El Gouna
#7 Luxury Hotel in El Gouna
#9 On the Beach Hotel in El Gouna
Price Range: $104 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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