We arrived here on Monday for 8 nights and if we had not paid in advance I would be checking out today, I don't even know where to start, the reception staff were very pleasant as was the guy who took us to our room, also the man who tidies our room I cannot fault, sorry don't know his name never met him yet, to say the hotel is tired is an understatement, we have a Bay Suite which is the top room, the entrance door is not secure, either are the doors leaving to the patio area, one push and you could be in the room, the patio area has a hammock and a table with 2 chairs, the paint is peeling off the table, the arm of one chair is broken, the sofa in the sitting area, you cannot sit on for more than a few minutes without the fear of falling through onto the bed underneath the cushions, the bathroom is grubby and very old and ladies bring your own hair dryer, as the one the Hilton provide looks like an elephants trunk and I can blow faster than the power it provides, now for the Hotel itself and its staff (as the previous reviewer stated) they are not interested, no management control and you are treated as a nuisance, everywhere you look, something needs repaired, the lagoon is full of green Algae and yellow caution tape in places making it look like a crime scene, broken tiles are everywhere, it's just a mess, now I personally prefer the swimming pool to the sea, now in picture 3 on the photos above there is a pool bar I have since reported this to trip advisor as this does not exist, nor does the towel hut which is there and no service whatsoever is given to this area, they have little boxes with menu cards in that if you place upside down, a bar person will come and take your order, mine has been underside down since Monday!!! To obtain a drink you have to go to the beach pool, where this is manned by approx 4 staff, one who walks around with a order pad, one girl yesterday babysitting a guests baby and two others that are far to busy taking orders from the beach to serve you and just ignore you, and watching the hygiene down there, all I can say is use a straw if using their plastic cups as in my eyes washing a cup out under cold running water with their fingers is disgusting. Breakfast you will not be greeted with a good morning, just a table pointed out for you, and 2 chipped cups put down for you to drink out of ! Food is just acceptable - lunch is stated as being served in the Neptune bar from 12.30, however yesterday I was just told "Not open Mirage" no explanation why, just not open, also note not one of the restaurants have air conditioning, they might have but they obviously prefer the windows open, so the birds as well as the flies can share your meal, yesterday I witnessed 2 birds sitting on top of 2 burgers pecking at it and flying off with the bits of bun and chips unknown the receiving guests, waiting at the bar last night for 10 minutes while the barman was on the telephone to his manager, why he couldn't tell his manager he had guests waiting to be served or his manager come to the bar to speak to him is obviously something that doesn't happen here, I asked for fries yesterday but after waiting 20 minutes i just give up, along with some water as the bar boy with the pad had the keys !!!! Last night asked tor some ice, told no, ice machine is broke, this morning asked for 4 towels but was told i could only have 2 as he had ran out as the hotel was full, this is not my problem, all the staff are at the speed of slow and if they are not on their mobiles phones, they are busy doing nothing, there just doesn't seem to be any management behind them, as a Gold Member I use Hilton hotels very often but for this hotel to have the Hilton name in their title it's a disgrace, I have been to Egypt 5 times now and always stayed at Hilton hotels however this will be my first and last time with them in Dahab, also for people reading this it usually takes me weeks to write a review after a holiday but I'm so insulted and angered by this hotel I just had write this with 5 days still remaining, I have let the staff know on all the above points but all you get is a sorry, but hey ho the sun is shining !!!!
