My family recently stayed in the lovely resort of Dahab at New Year. The staff were very friendly and helpful and we enjoyed our stay very much (however, some parents may prefer a hotel with a heating swimming pools for the kids).
I paid my bill mostly by cash to avoid the hotel’s charges, and as a favour to the management. However, in processing the remaining monies, the staff charged my credit card twice, for the additional sum of over 1000 UK pounds.
Despite a month passing, and countless emails and phone calls, the hotel has still not returned this significant sum of money. I AM STILL MORE THAN 1000USD out of pocket!! The owner claims to have wired the fund back to me, but these monies have not arrived.
It is difficult to judge whether the staff and management are incompetent, or if this is deliberate fraud. Either way, despite the hotels various qualities, I CERTAINLY WOULD NOT RECOMMEND ANYONE STAY HERE!
- Official Description (provided by the hotel):
- Located in the heart of peaceful Dahab, Egypt is the Acacia Dahab Hotel. Our newly renovated, family-run hotel is situated directly on the waterfront. Overlooking the amazing Red Sea, you will find your stay at the Acacia Dahab Hotel an experience of serenity and a place for every type of traveler. Much like the atmosphere of Dahab itself, the hotel design creates a calm soothing, and private atmosphere for our guests. It is our pleasure to welcome you to Dahab, Sinai, and Egypt to show you the many wonders it has to offer. ... more less
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