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“Awsome grounds, poor staff, poor service”

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Creative Green Hotel
Ranked #7 of 9 Hotels in Ras Sudr
Egypt
Level 4 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Awsome grounds, poor staff, poor service”
Reviewed September 19, 2009

We visited this hotel in September 09. My wife, myself, and two teens for a weekend.
The resort was nearly deserted. Except for about twenty gests or so, mostly foreighners. I guess this is due to the occasion of the month of muslims fasting (ramadan), during which most locals stay at home.
This hotel is known for the lagoons it overlooks. This location is known to be one of the best worldwide known places for sky diving, kide surfing. Very long beach, sunny, windy, sandy, clear water, adequate depth. These watwer sports are run by club mistral, skydivers (i guess well known, as i don't practice these sports).
Grounds of this resort are great: gardens, wide pools, long sandy beaches, although everything looks tired.
Accomodation is in 2 levels chalets, 4 rooms each level. Rooms are very spaceous. The room (double) consists of a patio with sofa, fauteuil, A/C. The sleeping area has a large bed, TV, another A/C unit. A large bathroom with bath tub. We were offered an extra bed for our elder son, and charged for a triple room.
I could easily describe this hotel as a hidden gem, but due to the following it was not possible to give it this decription:
The bathroom does not have a floor drain. So any spilled water while showering, washing will keep on the floor until wiped off. When mentionned to the hotel staff, they said it is designed this way to prevent insects and rats from entering through to the rooms.
The dinner buffet is very poor in terms of variety, quantity and quality (maybe because of the fasting period previously mentionned??? ).
The extra bed sheets offered to us with the extra beds, were durty, with "blood spots".
The swimming pool contained sand on the floor, although cleaned at nights.
May be on a different time of the year, the stay could be better. Unless you are looking for water sports, then you could find better escapes for a weekend.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ramelki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warsaw
Level 5 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 26, 2008

Ras Sudr is the best kitesurfing spot that I have ever been to. Constant wind, nearly flat and shallow water, sun, sand - what else one needs? Unfortunately, the options for lodgings are quite limited and we chose Creative Green. The hotel looks too tired for its age - the rooms, the bathrooms - all seems to need a good cleaning and painting. Having said that, I must add that the rooms are quite large, equipped with comfortable beds and we have enjoyed a beautiful sea view. Otherwise nothing to write home about and the bathrooms certainly do not meet a four stars standard. Food is another story. We've been informed by our co-travelers that it was not so bad comparing to other hotels in Egypt, but we grew quite tired of monotonous breakfasts and dinners. The stuff seemed to be mostly inadequate, speaking very, very poor English, taking their time in doing everything and complicating even the simplest tasks. Nevertheless, perfect kitesurfing conditions made up for all these deficiencies and we have had truly great holidays.

  • Liked — Kitesurfing possibilities, views
  • Disliked — Tired bathrooms, staff, food.
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank zephyrsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ras Sudr hotels

london
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 10, 2008

Please see below, extract I forwarded to the tour operator

To Whom it May Concern
 
I am currenlty sitting in Cairo Airport waiting to board my flight back to the UK and thought I would take the opportunity to give you some feedback on the service we have experienced in the Creative Greem Resort in Ras Sudr.
 
Whilst the service we have experienced from Spring Tours has been very good we can not say the same for the hotel.  Our list of complaints are as follows:-
 
 
Website
 Mis leading advertising -  There is no safe, no mini bar, no fridge, All twin rooms no pool garden view.  In addition the website mentions the following which was nowhere to be seen.
 
The Main restaurant serves an extensive buffet selection for breakfast lunch and dinner featuring pasta station.
The Pool snack bar serves wide varieties of food and beverage where you can enjoy a good meal after a swim.
Our pergola beach bar: by the beach serves a selection of food and beverage
Our lobby bar serves varieties of food and beverage.
Massage Therapist
 
In addition, there was no details on any tours available and none of the staff had any change.
 
One final point is that the hotel is still quite clearly under construction and we were not advised of this fact.
 
Staff
None of the staff are multi lingual and clearly were not willing to deal with our enquiries in a quick and efficient manner.  We asked for some laundry to be done and this was not returned to us until we requested in addition, the laundry was not returned to our room - we had to collect it from reception.
 
We also wanted to pay for some soft drinks separately and the staff had no change, I would expect in such a big hotel for the staff to have the ability to change money.  In addition, there was no currency exchange.
 
Segregation
All tourists were completely segregated from the local Egyptians into a lecture room for breakfast and dinner as it was the end of ramadan.   I can say with confidence that this is not the type of service we were expecting!!!
 
Food
The food was quite simply tasteless.
 
Internet access
I emailed the manager of the hotel prior to my arrival to ask whether they had wi-fi to which he responded yes.  However, you can not access the internet in your room and we could only access the internet in the reception area!!!
 
In addition, we asked for 14 hours of internet access, but because the network coverage was so poor we were only able to use 1 hour!!! plus we were asked to pay 215 E.L for this!!!  When we refused to pay, no one, including the manager of the hotel had any idea of the correct procedures to rectify the matter in addition to waiting an hour for either the manager or the IT staff to speak with us.  Eventually as we had to leave the manager charged us 75E.L for 5 hours which we did not use and 35E.L  for only 15 mins and thus should have been charged 16 E.L.
 
One final point to add in respect of the issue regarding the internet, was that once we had paid the money which the manager over charged he then told us to SMILE.  Quite frankly the managers attitude is insolent, disgraceful and I am surprised that he has been put in such a senior position!!!!
 
Room
Whilst the beds were made up every day, no effort was made to clean the room including the floor!! and the balcony door was broken.
 
I hope you take the above into consideration and make some effort in resolving this issues with the hotel

  • Liked — The beaches were very nice
  • Disliked — Staff seemed to have no real desire to solve your problem and constantly seemed to be asleep!
  • Stayed October 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank 07one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 10, 2008

The main reason an international traveller would visit Ras Sudr is probably to kitesurf/windsurf, since there are few attractions other than wind, flat shallow water and clear sky. You would be disappointed if you were expecting a full-fledged beach resort with sophisticated ambiance and all the frills. But as a base for kitesurfing/windsurfing, the Creative Green Hotel makes sense.

The hotel has spacious bright rooms which are well furnished and very clean with functioning bathrooms, tv and aircon. Facilities such as the large swimming pool and baby pools are well maintained (although the tennis court is a joke, and the wi-fi doesn't work). The lagoons in front of hotel are inviting, and the more distant beach is really beautiful and you can see dolphins in the evening (we did). Service is helpful and friendly but quite slow at times, like many hotels in egypt. The food is more than acceptable with a wide if somewhat bland buffet selection. To our surprise, no one got "nefertiti's revenge" despite eating copious salads and having ice in our drinks. Guests were an eclectic but amiable mix of cairo families, local training seminar attendees, and windsport enthusiasts.

The kitesurfing options are (i) airspace which has leased a lagoon ten minutes walk from green hotel, and can also offer facilities/rescue boat on the sea; (ii) a skyriders outpost in front of Green hotel which offers limited kitesurfing rental on a large lagoon that can be used only at higher tide (different lagoon from the airspace one and the windsurfing one); (iii) full skyriders center directly adjacent to the Ramada Hotel, 20 minutes from Green by foot, which offers excellent kitesurfing on the shallow sea and beyond.

The windsurfing options are (i) mistral outpost where you can use a small lagoon directly in front of Green (seems to be designated mainly for swimming and beginner windsurfing, with no kitesurfing); (ii) full mistral center at Ramada (again 20 minutes on foot from Green) which has shallow water entry along the beach; (iii) Moonbeach Hotel which offers very good windsurfing, but is 30 minutes drive from Green (yes moonbeach website claims less time).

As an alternative to Green, you could stay at the Ramada which arguably is better placed and equipped for both windsurfing/kitesurfing but the hotel looks dilapidated and the pool is murky. Moonbeach has even better windsurfing but no kitesurfing, and if you like to do both then you would have to commute 60 minutes return journey. There is also a hotel called "paradise" which apparently has both wind/kitesurfing but we did not check it out.

It is probably best to deal directly with Creative Green, since our booking through a windsport company based in UK cost much more than the rack rates available at reception. Request rooms directly facing the lagoons and far from the main building which sometimes blares egyptian pop late in the evening.

If you are confused by the various lagoons mentioned above, check out the map on airspace website

  • Liked — proximity to watersports
  • Disliked — absence of wi fi
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank timurlame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 23, 2008

The hotel is pretty in architecture, has a nice pool. there is no Internet access (although it is advertised)
The food is OK but limited in choice.
The beach facilities are nice but the area for Kite surfing needs improving.
the biggest problem is the attitude of management, they do not seem to care what the guest experience and when there are problems nothing is done about it. The hotel was practically empty (10 rooms used out of some 250) so there was not atmosphere.There are no excursions offered for those who do not kitesurf and no entertainment, not even some dvd's do watch evenings.
Another problem is that the staff speak practically no english, even the hotel operator.. Given that there are many staff just standing around and the hotel is empty, why not teach them some english? Again, the management seems to have no initiative to improve things, they could be very successful because it is a great location for kite surfing, but they no nothing to support it...

  • Liked — The kitesurfing area
  • Disliked — poor management, no english spoken
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank globetrotter66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Creative Green Hotel

Property: Creative Green Hotel
Address: Ras Almatarma, Ras Sudr, Egypt
Location: Egypt > Red Sea and Sinai > Ras Sudr
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Hotel Style:
Ranked #7 of 9 Hotels in Ras Sudr
Number of rooms: 344

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