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“Worst customer service experience ever”

Luigi's Pasta & Vino Restaurant
Ranked #53 of 63 Restaurants in Avalon
Price range: $14 - $29
Cuisines: Italian
Dining options: Dinner, Reservations, Seating, Waitstaff
Restaurant details
Dining options: Dinner, Reservations, Seating, Waitstaff
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Worst customer service experience ever”
Reviewed August 3, 2014

Our family made a reservation for 17 people to celebrate my father-in-law's 70th birthday. We arrived and the hostess wanted to seat us at 2 separate tables. We explained the reason we came to eat at the restaurant is that we were told we could all sit at one table. The wait staff was at first very accommodating and moved tables together - we all sat down at the one combined table. Then the manager (Jonce) came out and questioned my brother-in-law on why WE would move his tables together. He has other reservations and needs the tables (why is this our issue when his wait staff moved the tables for us?!). He was so rude and made us so uncomfortable to the point that we all got up and left the restaurant. Customer service starts with the customer! I would not recommend eating at this establishment.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Katiemc74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

Visitor rating
    3
    2
    8
    3
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Warwick, New York
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Average”
Reviewed August 18, 2013

Limited menu. Average taste- nothing special.
Dinner salads were tasty as well as bread but entrees needed spices. Service was good

Visited August 2013
Helpful?
Thank Dee10990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
29 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Tired but tasty”
Reviewed August 11, 2013

We were lured in by the advertised build your own pasta meals at an incredibly reasonable rate for Avalon. The restaurant was fairly empty on a Sat night at 7:00 in June. The paneled walls and early American tables and chairs were definitely dated. The room smelled a little musty. Service was a joke. The kids tried, they apologized, but it was obvious they had no clue. The waitress apologized for the slow delivery of alcoholic beverages. She had to leave the dining room and go to the other side of the hotel to get the drinks. Are you kidding me? We had to ask for bread. It was stale so we sent it back and got fresh. The food was actually good. 3 of us had some type of pasta and one had steak. Don't know that I'd go back early in the season again. May go back in Sept. or Oct and see if the service is any better.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Goldenluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
4 reviews
“Nice customer service”
Reviewed August 9, 2013

I ordered from this place and picked it up. I spoke to a very nice man who seemed to run the place. You can call from your room to order the food.

Visited August 2013
Helpful?
Thank 49SueS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Falls, New Jersey
Level Contributor
65 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Luigi's ... was OK”
Reviewed May 28, 2013

A great place to try once or twice .... but we are not interested in going there no more ......... not that it was bad or anything, we are just not interested no more

Visited May 2013
Helpful?
Thank NJPel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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