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“Serene and lovely”

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Finch Bay Galapagos Hotel
Ranked #2 of 20 Hotels in Puerto Ayora
Certificate of Excellence
Essex Fells
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Serene and lovely”
Reviewed June 13, 2013

This hotel is a charming hideaway where you are a part of nature. The food was excellent, and the staff was friendly and helpful. In fact, I dropped a necklace into the sink, and they managed to get it out and return it to me. Our daily trips were great fun as well, seeing the flora and fauna and snorkeling at different places.
I would love to go back again.

Room Tip: There are only a small number of rooms. Perhaps pick one with view of ocean
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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851 reviews from our community

Traveler rating
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    166
    40
    7
    8
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245
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
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English first
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2013 via mobile

What a wonderful place. Nice rooms: no TV, radio, clock - get away from it all. Food very good, but if you're allergic to shellfish it accompanies many dishes w/o being listed on menu. Ask. Nature guides great.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank Cbloom31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lymington, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 24, 2013 via mobile

This hotel is heavenly. It's calm and peaceful. The staff are extremely helpful and the food is lovely.

Even though you have to get to the hotel by boat, it is very pain free and the hotel staff help with the bags.

Well worth a visit

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GayeA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
Level 4 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 22, 2013

We had our wedding ceremony here at the Finch Bay Eco Hotel. The experience was excellently pleasant and positive from the beginning to the end. The manager Carlos was exceptionally professional and helped us out a lot -he also "hosted" our simple little ceremony (not a legal marriage) and he did a wonderful job :-) The hotel itself is beautiful, and (importantly) serves marvelous food!!!!! Its swimming pool attracts a variety of birds throughout the day - we hung out with a pelican, heron and a couple of ducks by the pool while we stayed. Thank you Carlos and everyone else (who was all very friendly) at Finch Bay for making our stay very special. Saludos! Kari y Paul

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank KaridelCaribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 21, 2013

we travelled with two young children, during the Galapagos busy season, so we were happy to find availability online for a sea view room about two months ahead of our stay. Less than two hours after booking that, we got an e-mail from Mr. Benitez, the hotel manager telling us that there has been a problem with the booking system and all the regular rooms were already booked for the dates we had requested. Not a good start, but Mr. Benitez offered us to stay at the "owners' suite" - a term which initially made us suspicious but which (after we asked for and received some photos and detailed location information) turned out to to be a wonderful large two bedroom apartment less than 5 minutes away from the main lobby of the hotel.

Everything about our stay was perfect, but it was the quality of the service by the entire hotel staff that really stood out. When our son got high fever in the middle of our third night, someone from the hotel went to town (quite a hike, including a jetty ride) got us some children's Ibuprofen, and hand delivered it to our suite. Free of charge. The kitchen staff made a yummy birthday cake for our twins for breakfast on our last day (which was the kids' birthday). Everyone else was unfailingly nice and friendly.

The one suggestion I would make is for the hotel staff to more clearly advertise to guests the importance of booking daily actvities - especially day trips to other islands - well in advance. Mr. Benitez offered us (in January, when we made the boking) a range of day trips, including several that we knew at the time we were interested in. But we thought we could just wait and book them when we got there in March. That was bad research: because of the rules of the National Park, the number of boats sailing from Santa Cruz to some of the nicest minor islands is limited and the day trips fill up! When we arrived at Finch Bay, everything (not just the tour company that the hotel works with, but everything) was booked. The staf at the hotel tried very hard to find us a spot on any boat, but to no avail. In the end, we got incredibly lucky because we went to an agency in town and, after about two hours of trying various combinations of days and destinations, found some spots that had just opened up due to a cancellation. So we ended up going to Bartolome one day and to North Seymour on the next day - which is pretty much what we had hoped to see. But we wish we had heeded Mr. Benitez's advice and booked the activities together with our stay - it would have saved us a lot of hassle.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank MilioMila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2013

I spent seven nights at Finch Bay and it was fabulous. The facilities were beautiful. The staff was outstanding. Everyone that worked there was friendly and helpful. The food was delicious and the day trips were beyond anything I imagined they would be. The guide were excellent. I would highly recommend this hotel to anyone and i would definitely go back.

Room Tip: Ask for an ocean view room.
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  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank rally2165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level 5 Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed May 10, 2013

We spent three nights at Finch Bay after our cruise around the Galapagos Islands. Having taken the water taxi we were met by a hotel employee who transported our bags whilst we made the 5 minute walk to the hotel. We were allocated a sea view room which was very spacious and extremely comfortable. The hammock on the balcony was a very nice touch ! All the reviews I have read mention the staff, they are all very friendly and extremely helpful. We also had the "Carlos treatment", he was around all of the time asking if there was anything he could do, fetch drink, order food etc. He obviously enjoys his job and was a credit to the hotel. He excelled himself on our last night when our travel agent had organised us a special meal which Carlos arranged by the swimming pool overlooking the beach. The food was top class and needless to say service impeccable. The Argentinian steak is "to die for".
I cannot fault the staff or the hotel in anyway, it is a marvellous location for a restful few days.

Room Tip: Sea View room, more expensive but worth it
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cloughie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Finch Bay Galapagos Hotel

Property: Finch Bay Galapagos Hotel
Address: Punta Estrada S/N | Puerto Ayora, Puerto Ayora, Ecuador (Formerly Finch Bay Eco Hotel)
Phone Number:
Location: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Puerto Ayora
#1 Romantic Hotel in Puerto Ayora
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Finch Bay Galapagos Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
The award-winning hotel enjoys a peaceful and magical beachfront location in Puerto Ayora, on Santa Cruz Island. The 21 Garden View-room and 6 Ocean View suite hotel makes the ideal base for exploring the natural diversity and attractions of the island – including Tortuga Bay beach – and for taking day-trips to nearby islands, aboard its own, specialized yachts. The hotel also implements best practices in sustainable tourism. ... more   less 
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Also Known As:
Hotel Finch Bay Eco
Finch Bay Eco Puerto Ayora
Finch Bay Galapagos Hotel Galapagos Islands/Puerto Ayora, Santa Cruz

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