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“Inadequate and disappointing”
Review of Eagleray Tours

Eagleray Tours
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Explore The Galapagos Marine Reserve with Eagleray Tours and experience curious sea lion up close, beautiful sea turtles or majestic hammerhead sharks. We offer PADI courses from Open Water to Divemaster in a safe environment, including the one-day Discover Scuba Diving if time is limited. If you're already a certified dive come join our daily dive trips covering all the dive sites in the area. We separate divers based on experience level to ensure that all guests get the best possible experience diving in the Galapagos, our groups are 5 divers per 1 diving instructor as a main guide. We are affiliated with the hyperbaric chamber, in wich we cover 75% of the use. We hope to see you soon!
Reviewed December 28, 2012

There seem to be a lot of low-quality dive shops on the Galapagos that will take you out for a low price but offer terrible service. Eagleray Tours seemed to be good at first. When we came into the shop the owner, Alvaro, was charming and engaging. But after we paid our money the level of charm, attention and caring dropped precipitously.

Their equipment was okay, but the effort put into providing you with a good diving experience was lacking. Our dive masters would be inattentive in the water, frequently floating off in pursuit of their own photos or videos. The visibility was poor and combined with the dive master's inattentiveness would lead to group members often getting separated.

On one dive we did at Gordon Rocks, an advanced dive site that can go down to 30 metres and where you're supposed to have your advanced open water and at least 15 dives worth of experience, we had a new diver come with us who had been referred over from a different company. The company had apparently told Eagleray that this diver was capable, but then on the boat we found out he'd only ever done six dives and that had been six years ago. He had trouble controlling his buoyancy on his check dive. He was not qualified and should not have been allowed to do the dive, but the instructors let him go anyway. Predictably he had a lot of trouble on the dive, trouble again with his buoyancy, and ended up floating quickly to the surface without doing a safety stop. Afterwards he had a headache and was feeling terrible and didn't attempt a second dive. He should not have been allowed to go. This is just one example of the company's irresponsibility.

If you're a really experienced diver, have your own gear and can look out for yourself, then this company can offer you a cheaper way to the dive sites around Isla Santa Cruz, but otherwise stay away. It's better to pay a bit more for a better quality dive shop.

1  Thank VgabndHapy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro S, Manager at Eagleray Tours, responded to this reviewResponded February 4, 2015

Thank you for your review. We are deeply sorry that our services did not live up to your expectations. We have received one more complaint adressing this issue and have therefore decided to evaluate the dive instructors diving standards and practises in a practical test. Furthermore, we have decided to enforce a strict 5 divers maximum per dive instructor to allow more focus on the individual diver. Again, we apologize for your bad experience diving with Eagleray Tours.

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"eagle ray tours"
in 9 reviews
"these guys"
in 14 reviews
"gordon rocks"
in 19 reviews
"dive master"
in 17 reviews
"great dive"
in 9 reviews
"north seymour"
in 10 reviews
"scuba diving course"
in 2 reviews
"marine life"
in 8 reviews
"boat crew"
in 6 reviews
"black tips"
in 4 reviews
"galapagos sharks"
in 7 reviews
"felt safe the entire time"
in 2 reviews
"quality gear"
in 2 reviews
"awesome guy"
in 2 reviews
"dive shop"
in 9 reviews
"fish"
in 11 reviews
"santa cruz"
in 11 reviews
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Reviewed December 22, 2012

This is the most irresponsible company i have ever made a dive with. A dive leader named Israel left us alone in a dive taking place in one of the most challenging spots in Galapagos (Gordon Rocks). He went ahead and didn't care about the rest of the group. Eventually I and my buddy were left alone in the strong current. This is not a professional company. The worst was that they didn't assume any responsibility when we complained all about it, they didn't even offer any compensation for this emotional stress experienced under water. I suggest to anyone considering to dive in Galapagos, to skip this unprofessional company, pay a bit more and go with a good dive center having professional and caring instructors. Your life is worth the 30-40 USD more.

1  Thank Rehber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro S, Gerente at Eagleray Tours, responded to this reviewResponded February 4, 2015

Thank you for your review and we are sorry that our services did not live up to expectations. We will talk to the dive instructor in charge on this particular trip and evaluate. We would like to inform that we have now enforced a strict maximum 5 certified divers per dive instructor to ensure more focus on the individual.

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Reviewed 3 days ago
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Reviewed 4 weeks ago
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EaglerayTours, Director de Relaciones Públicas at Eagleray Tours, responded to this reviewResponded 2 weeks ago
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Reviewed 5 weeks ago via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EaglerayTours, Director de Relaciones Públicas at Eagleray Tours, responded to this reviewResponded 2 weeks ago
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