Myself, my husband, and two friends stayed at this hotel for one night in October 2009.
When we arrived at the hotel initially, we had no reservation and were able to secure the rate of USD $85 including taxes and breakfast. The room we booked was a quadruple one with four single beds, and we signed in the names of four people.
A couple of hours later, we were informed this was a ¨mistake¨ and that we never said the room was for four people. Of course this was a lie, since the names of four different people were recorded. What had really happened is that one staff member had quoted us a small discount on the Ecuadorian local rate for the quad room (normally $98 per night). Foreigners like us are supposed to pay about 50% more than this again.
Rather than admit the mistake and try and come to some other arrangement, the manager refused to speak to us and kept sending out an employee with his messages to us. The message was, get out of the hotel if you aren´t willing to pay the extra.
Since we weren´t willing to pay the extra, we stayed for one night only and had to book the remainder of the accommodation we needed elsewhere in Puerto Ayora. This meant packing all our things again and moving which was pretty inconvenient.
A second complaint is that the swimming pool and billiards table area seems to be the personal recreation area for the hotel management and their friends. The group loudly partied until 6am, and one of our friends, who was going diving the next day, barely got any sleep the entire night.
The rooms at full rate are also pretty shocking value in my opinion. There is nothing wrong with the rooms themselves but we found an almost identical room at Hotel Salinas for USD $16.50 per person including tax (no breakfast or swimming pool but also no noise!)
All in all I would definitely suggest going elsewhere in Puerto Ayora. If you are thinking of spending pretty big money brand new Hotel Sol y Mar looks absolutely spectacular (the pulled down the old hotel of the same name and built a new one).
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- Also Known As:
- Grand Hotel Puerto Ayora
- Grand Hotel Lobo De Mar Galapagos Islands/Puerto Ayora, Santa Cruz