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“Grand Lobo anything but Grand” 1 of 5 bubbles
Review of Grand Hotel Lobo de Mar

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Grand Hotel Lobo de Mar
Ranked #15 of 20 Hotels in Puerto Ayora
Melbourne, Australia
Level Contributor
70 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Grand Lobo anything but Grand”
1 of 5 bubbles Reviewed October 19, 2009

Myself, my husband, and two friends stayed at this hotel for one night in October 2009.

When we arrived at the hotel initially, we had no reservation and were able to secure the rate of USD $85 including taxes and breakfast. The room we booked was a quadruple one with four single beds, and we signed in the names of four people.

A couple of hours later, we were informed this was a ¨mistake¨ and that we never said the room was for four people. Of course this was a lie, since the names of four different people were recorded. What had really happened is that one staff member had quoted us a small discount on the Ecuadorian local rate for the quad room (normally $98 per night). Foreigners like us are supposed to pay about 50% more than this again.

Rather than admit the mistake and try and come to some other arrangement, the manager refused to speak to us and kept sending out an employee with his messages to us. The message was, get out of the hotel if you aren´t willing to pay the extra.

Since we weren´t willing to pay the extra, we stayed for one night only and had to book the remainder of the accommodation we needed elsewhere in Puerto Ayora. This meant packing all our things again and moving which was pretty inconvenient.

A second complaint is that the swimming pool and billiards table area seems to be the personal recreation area for the hotel management and their friends. The group loudly partied until 6am, and one of our friends, who was going diving the next day, barely got any sleep the entire night.

The rooms at full rate are also pretty shocking value in my opinion. There is nothing wrong with the rooms themselves but we found an almost identical room at Hotel Salinas for USD $16.50 per person including tax (no breakfast or swimming pool but also no noise!)

All in all I would definitely suggest going elsewhere in Puerto Ayora. If you are thinking of spending pretty big money brand new Hotel Sol y Mar looks absolutely spectacular (the pulled down the old hotel of the same name and built a new one).

  • Stayed October 2009, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Maddy1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
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    58
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    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Atlanta, Ga.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed January 14, 2009

We booked a trip to Ecuador and the Galapgos Islands through a travel agency. The hotel in Quito was fabulous, The Mercure. When we arrived in The Galapgos we were assigned a room on the third floor. There are no elevators, and no one at the hotel would help my husband and me with our luggage (note...we are in our late 50's)
When we got to the room the TV and the air conditioner did not work. We went back to the front desk, reported these problems, and also asked for 2 extra pillows. Five hours later, nothing was done. We again complained and were given remotes for the TV and a/c, so that problem was solved. The pillows never arrived until we made a scene the next day.We wanted to lock our valuables up for our day trips. We were given a manila envelope and then our items were put in the hotel safe. Note: no individual safe deposit boxes in rooms or in the lobby. When we wanted to retrieve our items we were told to come back hours later because only the owner had the key, and his schedule was "erratic". Every morning the staff would remove the tiny sliver of soap in the room and fail to replace it, so every day we would have to beg for more soap (and often, towels).There is no telephone or alarm clock in the room. Since our tours left very early, we had no way of feeling assured that we would wake up in time! We asked the receptionist to have someone knock on our door in the morning. Only one of the three mornings that we were there did someone do so. Breakfast is included in this hotel. The eggs are served ice cold, the waiting time is ridiculous, and the staff is rude. One morning my sons and I were served breakfast, but my husband was not. He waited 25 minutes, repeatedly requesting his meal, because our tour was about to leave. I finally had to snatch a plate of eggs out of the hands of a waitress just to get him fed. This was not a language barrier situation either. Both of my 19 year old twin sons (who were traveling with us) speak Spanish. Upon departure from the hotel there is no assistance with luggage either. This was a very unpleasant experience and I warn other travelers to AVOID this hotel at all costs!

  • Liked — It was well located on the island, There were nice restaurants within a short walk
  • Disliked — The horrible staff, the horrible breakfast, the unwillingness to help with luggage
  • Stayed December 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Judy1068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Puerto Ayora hotels

Sydney, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed December 9, 2008

Spent 5 days here and survived, The double room was large and airey with a balcony so we could sleep with the doors open. Awful smell from over the road in the mangroves. Noisy night club nearby. One of our party had money and documents stolen from his room , so take care. Desk staff variable but often grumpy and unhelpful. Intermittant hot water only. Foul breakfast..we all ended up going to the village for breakfast. Not very clean..floors grimy and slippery, but certainly not "filthy". Bed linen fresh and clean every day and fresh towels. There were other charming hotels we found nearby , so would give the Lobo a definite miss next time !!

  • Liked — Central position
  • Disliked — breakfast
  • Stayed November 2008
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Eileen16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, Massachusetts
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 23, 2008

This hotel has a great location. It was easy to walk to everything. Rooms were basic but very clean and the place felt safe. The pool is tiny, we did not use it. All employees were very friendly and helpful. The beds were comfortable. I would definately recommend staying here.

  • Liked — location
  • Stayed October 2007, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank webeknc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed May 7, 2008

I knew that I would eventually stay in a hotel worthy of a “1” rating in TripAdvisor and this is the place. The best I can say about the Grand Hotel Lobo de Mar is that the breakfast didn’t make me sick. Our room, however, came close. Everything was so dirty that we tried to clean it up ourselves. Since there was no hot water, even that proved problematic. The front desk staff hid behind a computer screen and took no responsibility for anything. Walking into the bathroom in bare feet was an interesting experience; the sidewalk and street outside the hotel were cleaner than that floor.

Our room was filled with four beds but no chairs and had the ambiance of a cheap backpacking hostel --- I felt I needed my own sleeping bag for sanitary sleeping while there. There was also a pervasive sewer gas smell throughout the hotel. The staff said it came from the nearby mangrove trees. The trees themselves, however, seemed to smell just fine.

We had booked for three nights, but were lucky enough to find a substitute hotel (the fine Finch Bay Hotel) for the following two nights. My advice is that if you find a nice looking brochure telling you about the Grand Hotel Lobo de Mar…don’t believe it.

  • Liked — The location was fine
  • Disliked — The filth and the uncaring staff
  • Stayed March 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 6, 2008

For $210 per night, this is one of the worst hotels I ever stayed in. There was no elevator to the room, I had to carry all 4 suitcases up 3 flights. The bathroom was horrible, it smelled like feces all the time. I asked the bath tub and sink to be cleaned, but it still looked bad. It looked like it had a lot of deferred maintenance. During her sleep, my wife was bit (no mosquitoes in the room), next day found little black bugs in her bed. One night we got back from a cruise, and there was no hot water, I asked the receptionist, and she said nothing could be done until the next day, because the handyman was gone. I complained to the owners, and got it fixed in 20 minutes. The staff had no idea of how to help the tourists in their hotel. Breakfast was very basic. I would definitely not stay in this hotel again, Couldn't wait to leave this flea bag hotel.

  • Liked — location
  • Disliked — dirty bathroom smell
  • Stayed April 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Pesantes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
132 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 bubbles Reviewed March 6, 2007

This hotel was included as part of a package. It was a great location - our room overlooked an alley, so no noise issues, and had a balcony with a vew of the ocean. One woman at the front desk was incrediby helpful, and made several calls on our behalf to confirm the arrangements for airport pick up; another merely told us to be available from 7 am on, even though it turned out we were to be picked up at 9:45(!?!). The hotel mostly caters to groups, so my husband's and my room had 5 single beds, and my son's room had 3 - we were also offered other rooms, which were similar. The rooms were all large, with modern baths and air conditioning. Our room had a missing toilet seet. Breakfast was included, and was quite complete. I would say this is best suited for groups of unrelated people traveling together, such as school groups.

  • Liked — One woman at the front desk
  • Disliked — Number of beds per room
  • Stayed March 2007, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Traveler2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Lobo de Mar

Property: Grand Hotel Lobo de Mar
Address: Galapagos Islands | 12 de Febrero y Charles Darwin, Puerto Ayora 200350, Ecuador
Location: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #15 of 20 Hotels in Puerto Ayora
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Grand Hotel Lobo de Mar 2.5*
Number of rooms: 38
Reservation Options:
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Also Known As:
Grand Hotel Puerto Ayora
Grand Hotel Lobo De Mar Galapagos Islands/Puerto Ayora, Santa Cruz

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