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Hotel Crossman
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Reviews (48)
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Reviewed July 24, 2012

We stayed in room #3 on the 1st floor one night in July before we headed to a Galapagos cruise. It is the worse room we've ever stayed in anywhere.

We had trouble to open the door from inside which was a serious safety issue in the event of fire. The shower did not work. It gave you boiling hot water only. The mirror was hung so high that you could only see the part above your eye level. The window faced a garbage dump. The air condition was placed next to an open hole. So the hot air just came into the room directly. What a waste of energy. A part of door frame was missing. It reminded us a scene in a horrible movie. We ended up sleeping with our cloth on. We could not take shower. We just wanted the night to be over so we could get out there! The breakfast tasted weird. We did not eat.

Room #3 is NOT made as a guest room. It can only be a storage place but we paid $110 for the night. It is a very bad experience.

The rooms upstairs looked better but the water system was still a problem. I hope someone runs the business will pay some attention to the place. Otherwise this hotel will run down by itself.

Room Tip: On the next block of Crossman, there is a beautiful hotel "Villa Laguna". We walked in and checked it out. It is worth the $$ to stay there.
  • Stayed: July 2012, traveled with family
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5  Thank LiY936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2012

The moment we entered the hostel we had bad feelings, which were only reinforced during the upcoming minutes. We were supposed to have breakfast in the hotel, but arrived from another island 15 minutes too late to get served, as they finished serving breakfast at 8 am. Staff did not even bother to lift from the table to speak to us. The room was not ready. I asked to use the toilet. It is a shared one, but with no washbasin - no chance to wash your hands. I peeked at one pf the rooms on ground floor - bunk beds etc. It looked to be housing 8-10 persons. The public areas - nothing like in the pictures. The refrigerator in the eating area is grotty and secured with a massive chain. The tables are tacky plastic ones - no sight of tablecloth. Everything looked seriously worn out and dirty. The meeting area in the pics shown with comfortable sofas and cushions in fact just feature all sorts of wooden, mixed tables and chairs. Furthermore - note the pics do not show any surroundings - just the building adorned with flowers. You will find a noisy school just accross the street, and the rest of the neighbourhood is simply dismaying...We were offered a room that was very dark - no window, but with water leaking through the ceiling in several places, plaster falling off the ceiling, strong smell of mustiness spreading accross. We passed on this one. Our recommendation is - stay away.

  • Stayed: June 2012, traveled with family
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3  Thank Agata G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

I recently brought a group of 12 VolunTravel volunteers to the Crossman Hotel while working with a wonderful non-profit in the Galapagos called, Galapagos ICE. The hotel was clean and welcoming, and the staff were friendly and helpful. My volunteers thoroughly enjoyed our experience there and I'd recommend it for others.

  • Stayed: April 2012, traveled with friends
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Thank drevez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2012

Good place in Santa Cruz, the staff and owner are very friendly, and if you have a chance to talk to them you will learn a lot from this place. Highly recommended!

  • Stayed: March 2012
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1  Thank PlinioFreire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2018 via mobile
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Stayed: April 2018, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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