Brilliant hotel with Outstanding levels of service.
We visited the Miramar hotel in late July 2013 when temperatures were around 31degC.
Before we arrived at the hotel we had done our homework and the Miramar had received excellent reviews. We booked direct with the hotel and they arranged for us to be picked up and dropped of at Pula Airport for a charge. We had asked a lot of questions about the hotel through reception before arriving and always received prompt an courteous responses. This set high expectations for the hotel and we were not disappointed.
We stayed in the reception building which is set a little back from the sea front but has fantastic views of the sea as well as the gardens which are a riot of colour and good landscaping design with water features.
one point to comment on. The double bed was two singles pushed together so don't expect a double bed. Also watch out in the room showers as the shower trays can be a bit slippy.
There is an indoor pool as well as an indoor/outdoor pool, both of which are very clean and equipped with jacuzzi's. there are an ample number of sun beds which are located around the pool, at the garden level and on the sea front. There are occasions when demand outstrips supply but the hotel would not have space for any additional sun beds.
The air conditioning does its job and the hotel is spotlessly clean and of a high standard of decor. Our room was excellent and large and the only negative comment would be that the balcony was just big enough for a couple of chairs, a table and a sun umbrella.
There is wifi in the hotel reception but don't expect super fast wifi. The download speeds are low but ok for messaging and picking up email but not so good with video streaming such as FaceTime where it's tends to sometimes break up. Perhaps an area of improvement for the hotel to consider in the future!
The restaurant service is excellent with extremely good food and a varied choice of dishes. The wine is a bit expensive but there is a good choice. We had here some of the best food that we have eaten anywhere.
The service on reception is faultless and the staff are extremely friendly. At the time of our visit there were more German speaking guests than English however there were no problems with language as the waiting staff and reception staff all spoke english well. A cosmopolitan mix of guests with Austrians, Germans, Italians, French and British.
The hotel is very close to Opatija centre and there are a number of shops on the high street and supermarkets where you can get most things that you might need.
The hotel provides a comprehensive lists of trips and tours, some of which are free.
We were at dinner one night in the restaurant and my wife and I were discussing how good the hotel was and how it compared to the best aspects of the good hotels that we have stayed at in Austria, Sorrento and other places we have been fortunate enough to have stayed. There was live music playing and Croatian singers were working their way around the restaurant creating a warm and relaxing ambience when in paraded the head waiter with a birthday cake complete with fireworks and the Croatian singers all began singing happy birthday to me and all the restaurant staff including the hotel manageress, then shook my hand and wished me a happy birthday. Very unexpected! Later that night when passing through reception the young lady on reception came across to shake my hand and wish me a happy birthday. I said to her that this was very much a surprise and she said that was the point. They do it for all the guests who have a birthday during the stay. The cake was gorgeous. What excellent customer service.
There is a mix if age groups within the guests from people in their twenties and below through to the over sixties. More older than younger but a good mix all the same.
The gym is well stocked with equipment. The only thing I would like to have seen was a rowing machine but this did not stop me spending time in it most days. It has air conditioning in it also which is essential in the temperatures we were experiencing.
We picked this hotel to stay at as it was so highly recommended on Trip Advisor by previous guests. I must add to the list of those who have found the service, the food, the facilities and the cleanliness all to be first class.
Would I single anyone out for good service. No because everyone at the hotel had the same approach to looking after the guests creating a friendly environment where you felt completely at ease. I complement the manageress on having an excellent and highly efficient team who all do her proud.
The hotel is quite large with five buildings but successfully manages to create a small boutique type ambience.
We will return but I think when the temperatures are a little lower than the 31/32 degC we have experienced in the week we were there.
This is the best hotel we have stayed in anywhere in the world.
- Also Known As:
- Miramar Hotel Opatija