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“Not recommended”
Review of Hotel Opatija

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Hotel Opatija
Ranked #29 of 31 Hotels in Opatija
Bath, United Kingdom
Level 6 Contributor
106 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Not recommended”
Reviewed August 13, 2012

We booked as a one night stopover between Trogir and Lake Garda
From the outside it looked promising
After a pleasant check-in we went to our room in the attic we thought we had been sent to a prison cell. It was dark, small and run down. It was very hot and there was no air con.
We could not stay in that room and our friends room was the same so we all went back down to reception to request other rooms.
The guy on reception explained that we had booked an economy room. We had to pay extra for a room in a newer part of the hotel.
The room was about the same size but at least we could see each other in this room. It had a balcony and air con. It was not worth the money we paid and there is no way I could recommend this hotel. The breakfast was fairly good though.

Room Tip: Do not choose an economy room unless you are a bat
See more room tips
  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndyB1250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerOpatija, General Manager at Hotel Opatija, responded to this review, August 20, 2012
Dear guest,

Thank you very much for choosing our Hotel Opatija for your stay in Opatija. We would also like to thank you for your feedback since guest comments are very important for us. We are sorry to hear that we did not meet all of your expectations. We appreciate your comments concerning our room which will help us to improve the quality of our service. On the other side it is a great pleasure to hear that you were satisfied with our breakfast. Dear guest, we hope to be able to welcome you once more in our Hotel Opatija.

Best regards,
Loredana Perčić
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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Fife in Scotland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2012

We stayed here in July for I night as a very last minute booking due to bad weather preventing us getting to Krk Island. I can accept the hotel was tired and in need of an upgrade but the room was seriously awful. the bathroom was disgusting with a stained toilet, mildewed shower curtain and mouldy tiles. The carpets were stained and pillows were filled with cubes of foam although I have to say the bed linen was clean. Don't stay here ever. I was almost in tears.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sabrina10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerOpatija, General Manager at Hotel Opatija, responded to this review, August 6, 2012
Dear guest,

Thank you for your feedback and for choosing our hotel Opatija for your stay in Opatija. We appreciate your comments concerning our room which will help us to improve the quality of our service. We are very sorry that we did not meet all of your expectations and we would like to sincerely apologize for any inconveniences you experienced. We hope to be able to welcome you once more in order to improve and re-establish the image of our hotel Opatija.

Best regards,
Loredana Perčić
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Opatija hotels

Washington DC, District of Columbia
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 20, 2012

I really have to take exception with all of the reviewers who make statements such as "this is a four-star hotel" followed by "for two-star prices." This is a very misleading comment, and it's the main reason that I booked a room in this hotel. There is NOTHING four-star about this hotel and anyone who has stayed in a four-star hotel will know this! The fact that the general manager continues her PR campaign by responding to Trip Advisor review perpetuates the impression that the management cares about its reputation. The staff is not kind. We askd them about changing rooms, and they couldn't have cared less. We resolved that we would do everything to stay out of the room for the one night that we booked it for, so we walked all over Opatija, shopped, enjoyed a wonderful seafood dinner elsewhere...and returned to some loud folk music practice going on. It reminded me of the hotel in "4 Months, 3 Weeks, 2 Days." My aunt called it "Tower of Terror." You do pay for what you get!

  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kristine_Archi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerOpatija, General Manager at Hotel Opatija, responded to this review, May 25, 2012
Dear guest,
first of all we would like to thank you for your comments regarding your stay in our hotel Opatija. We honestly do care about our guests and take their suggestions and comments seriously, that's why we are permanently reading all guest reviews on internet platforms. That is the best way to realize what our weak points are. As a result of that, constant improvements are done in order to become better.
Nevertheless we would like to apologize that we were not able to fulfill your expectations. But just to be fair, we have never pretended to be a 4*-hotel, so we sincerely regret the misunderstanding.
Thank you once more for your feedback! We hope to be able to welcome you once more in our hotel Opatija or if you are seeking 4*-amenities we would like to suggest our sister hotels Designhotel Astoria or Hotel Bristol.
Best regards,
Loredana Perčić
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogaska Slatina, Slovenia
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 26, 2012

Our family spent one week in hotel Opatija. First we were afraid, because some reviews wasn't optimistic for Slovenian people. After writting to director we got quick answers and really we got fairytale. We were there with 2 years old daughter and she was like a queen for them. Even when she was crying at dinner time, they came and made her laughing, so all compliments to all staff.
Director called us and asked if we need anything, so that means, that they care for their guests.

There was plenty of food, so you couldn't stay hungry, but it's true that there is less choice for vegetarians - but still is (salads, cooked vegetables, fruit, pasta...). Restaurant is clean, waiters very helpful and nice.

Rooms are old, but OK. We had enough space to move and sleep and that was enough for us. The only problem was dry air because of carpeting, but they have plan to renovate rooms so that problem will be also solved.

Pool is small, but if you find the right time, you can swim a little. Only you have to be careful, because of slippery floors in shower and wardrobe place.

In hotel parking maybe isn't enough parking places, but we found it. And for guests the price is 4 € per day.

So there are things that they have to improve - and they have that plan, but for that price you get excellent offer and VERY FRIENDLY STAFF, what is the most important, I think.

Oh, maybe one more thing - big plus is also location, because hotel is near lungomare - very long promenade, which is just great! We also found swings, slides and other things to play on that promenade.

So we recommend that hotel :)!

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank NikkiSLO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medjugorje
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 7, 2012

We stayed one day in this hotel and I would say it's ok. Tree times cheaper than Milenij where we stayed the next day. For normal people it's a good hotel. Sure it's old and can't be clean like new things but the room is warm and ok. The breakfast is also very nice, all kind of choice. The staff is friendly. The position of the hotel is in the very center of Opatija. If you don't want to waste your money you will be very happy with this hotel.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank milbarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slovenia
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 10, 2011

I never met more unpleasent staff. My boyfriend fall at their stairs to the "pool" and wanted to be nice and tell them about the danger in the basement, but they didn't even say thanks, Croatians were destroying our cars (some had damaged cars) and wanted to attack us at the balcony because we are from Slovenia, but guy from the reception didn't say nothing, he didn't want to call the police, didn't say sorry, NOTHING!!! The water in the pool was cold (we came at winter).

  • Stayed October 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Anita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerOpatija, General Manager at Hotel Opatija, responded to this review, September 14, 2011
Dear guest,
Thank you for choosing Hotel Opatija and sharing your impressions of your stay. We sincerely want to apologize for all the inconveniences you might have experienced in our hotel. We urge you to contact us directly to discuss and resolve this truly unpleasant situation.
Kind regards,
Loredana Perčić
General Manager Hotel Opatija
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 29, 2011

Friendly staff, thats all! we reserved a sea view room and got a "park view room" (means view on the back side parking).
Impossible to park in the hotel parking which is partly public.
We stayed for one night in the ugly extension, 3rd floor (not the nice old building advertized on pictures): carpets are incredibly dirty (have they ever seen a vacuum cleaner??), and we saw live spiders in the lobby, the bathroom is dark and gloomy, and molt all around the bath tub joints plus on the lower part of the shower curtain, added to pubic hairs in the dirty bath tub and on the floor.
Breakfast was OK.
You have to pay for the swimming pool use.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerOpatija, General Manager at Hotel Opatija, responded to this review, September 2, 2011
Dear guest,
Thank you very much for your feedback regarding your stay at our hotel Opatija. We would also like to inform you that the use of swimming pool is free of charge for the hotel guests. If you have been charged for the use of pool, please contact us. On the other hand, we are very sorry that the rest of our hotel offer did not meet your expectations and we use this opportunity to apologize for all inconveniences you might have experienced during your stay.
We will take all the mentioned points into consideration and try to improve them as much as possible!

We do hope that we will welcome you again in our hotel so you could witness the improvements yourself.

Best regards,

Loredana Perčić
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Opatija

Property: Hotel Opatija
Address: Trg Vladimira Gortana 2/1, Opatija 51410, Croatia
Location: Croatia > Primorje-Gorski Kotar County > Opatija
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #29 of 31 Hotels in Opatija
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Opatija 2*
Number of rooms: 220
Official Description (provided by the hotel):
Located in the heart of Opatija, just a few steps from the Lungomare seaside promenade, this hotel offers an unforgettable stay at an excellent price/performance ratio. On the hotel terrace, one of the largest and most beautiful in Opatija, surrounded by oasis of greenery, the guest can enjoy an unforgettable combination of Mediterranean flair and refreshing delicacies. The Hotel Opatija’s sports and leisure offer includes: own tennis courts, indoor swimming pool, sauna and massages. ... more   less 
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