I dislike giving negative reviews, so first some positives: The Tropicana’s decor is themed on Cuba when it was a major tourist attraction. The “Quarter” is very attractively lined with shops, restaurants, palm trees, fountains, and of course… sprinkled with slot machines. A very enjoyable diversion one evening was tickets to the Comedy Stop on the second floor. The few restaurants on their property that we ate at during our stay had pleasant & accommodating staff. Also, Tango, the lounge we enjoyed evening drinks at, poured generous sized glasses of wine and provided nightly entertainment.
Now for the negatives: From a big name like the Tropicana, I expected a better level of customer service and building maintenance. Let me explain in further detail.
We checked in at an auxiliary desk (not the main lobby) which was accessible after exiting the parking garage. Upon reaching our room I realized we were only given 2 room keys. Rather than wait in a long line for check in again, I waited to the side until one of the desk clerks was done with a customer and then approached to explain we needed another key. She snipped at me, “That was your emergency!” She explained it would be an additional $25 per night. I explained I’d already pre-paid the fee for the 3rd adult in room at the time of booking. (Our disabled adult son vacationed with us.) The lady continued insisting, in a rude tone of voice, it was going to be another $25 fee. I again explained I already paid it. She then again cited the fee in a way that insinuated I was too stupid to understand & informed me there was nothing else she could do about it; I’d have to go to front desk.
Deciding to deal with the issue later, I returned to our assigned room only to discover the base of the bottom drawer was poked loose so it couldn’t hold anything. (There are only 2 very small drawers and a small closet for clothes). A phone call to a manager resulted in relocation to another room & finally getting a 3rd key. Unfortunately, in the new room, apparently a previous guest had opened a door too hard & there was a hole in a wall. Each room has a small refrigerator concealed in a nightstand between the two beds. In the “new” room the nightstand door had been removed, bent up hinges remained and below the fridge’s base was all scrapped up.
A couple of elevators, in the bank of them for the Havana Tower, were missing one or more of the inside hand rails. This was particularly evident in one of them because where screws should have been to secure them, large holes exposed the particle board beneath the veneer.
Most hotels usually provide information about their restaurants, pools and so forth at check-in and/ or in brochures left in rooms. No such information was in either of the rooms we were in, so we were left to guess or find things by wandering about. In order to get anywhere from the Havana Tower you need to walk through the Quarter to the Casino area. After searching for some time, we finally asked someone where the pool was (outdoor one on the 6th floor of the North tower, indoor pool 6th floor of the South tower). The pools are only open from 10 AM -6PM during the summer and close at 5PM the rest for the year. We also had to ask how to gain access to the boardwalk and beach since it was not readily apparent where to go.
On our second day, after spending several hours on the beach, we returned to find housekeeping was still cleaning our room. I was told there hadn’t been enough towels on the cart, they’d have to get more later, so we quick threw some clothes on and went souvenir shopping on the boardwalk. I called housekeeping upon returning, was promised towels would be sent up. My husband and son showered using the only two bath towels in the room. Still no towels, so I tried to get one at the auxiliary desk, but they didn’t know where to get them other than by calling housekeeping. My husband called again and was told there was a shift change so it’d take a bit longer. Not being able to stand being grungy any longer I showered using a beach towel I’d brought from home that was somewhat dry. Eventually a stack of towels arrived… 2 ½ hours after asking for them.
- Official Description (provided by the hotel):
- Tropicana Atlantic City is a 24-hour gaming destination located on the beach and Boardwalk. Featuring 2,047 rooms and suites and home of The Quarter, a 200,000 square foot entertainment complex, Tropicana is the premier resort in Atlantic City. With 24 restaurants, 25 shops, 18 bars and lounges, 2 pools, an IMAX Theatre and a spa, Tropicana is consistently rated as a "Must-See Attraction" in Atlantic City. In spring 2015 & 2016 Tropicana underwent a $90 million renovation, which includes its spectacular Multimedia Light and Sound Show, the addition of AtlantiCare LifeCenter Fitness and renovations to its North Tower hotel rooms, Havana Tower rooms and casino floor. ... more less
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- Also Known As:
- Tropicana Hotel Atlantic City
- Resort Atlantic City
- Tropicana Resort Atlantic City
- Atlantic City Tropicana