My wife and I booked two nights at Harrah's (3/25 and 3/26) for a mini-getaway. I won't mention the exact rate, but let's just say the price was a major factor. While the resort has a fantastic indoor pool area (glass dome with palm trees, 6 hot tubs, cabanas, bars) and a nice overall atmosphere, the service was very poor overall. We were treated rudely and/or had our concerns brushed aside by at least 3 employees. They were extremely understaffed at the front desk and pool/bar area, with only one bartender working at one point (there were a good hundred people at the pool and 15 at the bar). When I asked what could be done about it, one employee made excuses and said "unfortunately, nothing." When I returned with two beverages, I was told I couldn't bring "outside" beverages into the pool (from the bar within sight, no less). I had a dispute with a second and third employee over this, finally agreeing to take our drinks and leave the pool. It was only after a few minutes of being visibly annoyed that they offered us some free reserved lounge chairs for the next day.
Other incidents included a 15-20 minute line to check-in, and a casino waitress who was rude (we ordered drinks from the slots while playing..she delivered the drink and said "you have to keep playing or you can't order drinks."). However, the biggest concern was the condition of the "Waterfront Premium Room." It was in the Waterfront Tower, but was neither waterfront, nor premium. We had a nice view of the glass dome pool, and the surrounding swamp and parking lot. The room itself was worn and not particularly clean. There were handprints and fingerprints on the doors in the bathroom, and what appeared to be the remnants of vomit on the carpet and on the throw blanket on the bed. The bed itself was clean and very comfortable. The carpet was tired, as was the furniture (wood was worn). The shower was great, however.
We didn't complain about the room given that we paid a weekday offseason rate. Had I paid a weekend rate/full price, I would have been demanding a full refund. I doubt we'll be back. The pool doesn't make-up for the poor service and condition of the so-called "premium" room.
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- Also Known As:
- Harrah`s Resort Atlantic City Hotel Atlantic City
- Harrahs Hotel Atlantic City
- Harrahs Casino Atlantic City
- Harrahs Ac