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Reviewed July 20, 2019 via mobile

This was an unusual experience for a Total Rewards hotel. I've had great experiences in Las Vegas, Biloxi, Cherokee, etc. but the Atlantic City location had terrible customer service. First, the room I reserved was not available at check-in. The front desk manager, Neha, made it seem as if I was the problem for asking for another non-smoking room. The room I was given had a view of the parking deck and I heard delivery trucks all night. Next, my family was given the option to move the next day. The bathroom had mold on the ceiling. Third, I paid for a resort fee but had to pay an additional fee to use the pool. Next, the casino only had a few blackjack tables open at night. Several people were looking to play but all tables were full. Finally, valet is a joke. There was a longer than expected wait for my car and the attendants at the pay counter are clearly not there for customer service. If you're thinking about a hotel in Atlantic City, don't make Ceasars your first choice.

Date of stay: July 2019
Trip type: Traveled with family
1  Thank kem20191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarsCustomer... A, Guest Relations Manager at Caesars Atlantic City, responded to this reviewResponded July 23, 2019

Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and we would like to help you in any way possible. Please do not hesitate to reach out to our Customer Relations department at customerserviceacregion@caesars.com regarding your experience. If responding by email please provide your full name, the name on the reservation (if different), your Caesars Rewards card number and a contact email. Thank you for your cooperation and we look forward to hearing back from you.

Wayne, Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2019

We stayed at a frosted window room because it was available with a king size bed. The room itself was very nice and quiet.. we stayed on the fifth floor in a seckuded hallway room 521.. The room is located near the elevators

Room tip: floor five room 521
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarsCustomer... A, Guest Relations Manager at Caesars Atlantic City, responded to this reviewResponded July 23, 2019

Dear Kevin:

Thank you so much for your review! We are so happy you enjoyed your stay. We hope to have you visit again very soon!

Wayne, Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2019

Rooms are clean and spacious. Bathroom is massive. Takes some walking to get to the centurion tower but it's worth it. Casino is lots of fun. Need a better system in the parking area. Some of it is closed off but not well marked. Great place to stay. Ceasars never disappoints.

Date of stay: July 2019
Trip type: Traveled solo
1  Thank Danceandbutch2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarsCustomer... A, Guest Relations Manager at Caesars Atlantic City, responded to this reviewResponded July 23, 2019

Thank you so much for your review! We are so sorry for any inconveniences during your stay. We will take your feedback into advisement and make the adjustments as needed. We thank you for staying with us and hope to see you again very soon!

Wayne, Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2019

Best casino location,table games,dealers and pit bosses are great. Rooms and house cleaning are top notch. Our casino host was able to fulfill all our requests from our dining reservations to show reservations . The restaurants food was delicious but a bit high priced,however we planned for that since we were on vacation.The only problem was two nights was not long enough.

Date of stay: July 2019
Trip type: Traveled with friends
Review collected in partnership with Caesars Entertainment
1  Thank jimcathyeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarsCustomer... A, Guest Relations Manager at Caesars Atlantic City, responded to this reviewResponded July 23, 2019

Thanks for your review of Caesars Atlantic City! We are delighted to hear you enjoyed your experience! We appreciate you choosing Caesars Atlantic City and hope to welcome you back soon! Your next visit we suggest you try Toga Bar and enjoy its upscale cosmopolitan atmosphere.

Wayne, Customer Relations

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Reviewed July 20, 2019

Love the views, casino floors, boardwalk access, pier shop area, hate the smell of smoke, it’s a shame just a few can stink up a beautiful place for the many! The expanse allows strolling and multiple choice ares to play.

Date of stay: July 2019
Trip type: Traveled as a couple
Review collected in partnership with Caesars Entertainment
2  Thank V5755KEjong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarsCustomer... A, Guest Relations Manager at Caesars Atlantic City, responded to this reviewResponded July 23, 2019

Thanks for your review of Caesars Atlantic City! We are delighted to hear you enjoyed your experience! We appreciate you choosing Caesars Atlantic City and hope to welcome you back soon! Your next visit we suggest you try Nero’s Italian Steakhouse which offers Oceanside dining in a magnificent old-world setting.

Wayne, Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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