I was much looking forward to my trip to A.C. and staying at Caesars. We had stayed there before and the experience was lovely. Lovely people, lovely facilities and a lovely time. This time however it was different. The hotel seemed run down, dirty even. The staff, not so friendly and they nickeled and dimed you from the time you stepped into the hotel to get your room early cost 10 dollars on a Sunday, until the time you left. I had called the hotel beforehand to check on a few things. My mother is ill and I needed to know about certain amenities. I asked about the pool and also about the beach. I was told by the 800 number that the pool was included in your reservation price but there were no facilities on the beach. I knew this was incorrect having stayed there before so I called the hotel to check. I was told the pool was free w/ your room.I was also told the beach had accommodations and all you had to do was show your room card and you would have your amenities. this was how everything was 2 years ago, so i thanked the person i spoke with and booked my vacation. I was going to take better rooms but i figured I could probably upgrade if we did not like the rooms once we arrived.
Long story short, they wanted to charge us 60 per night to upgrade even tho on the web it was only 35 dollars more per night. I didn't want to to cancel my reservations and rebook bc that was what we would have had to do, so we stayed in a room with no view and that was not to clean looking. As a matter of fact the entire tower looked as though it had seen better years. The next day when we went to the beach we were rudely surprised by exorbitant fees for chair rentals, umbrella rentals and for the tiniest water a 5 dollar fee. All things I was told were included in the price. When we went to the pool there was a 10 dollar fee. Again, I was told that was waived for hotel guests. When I went to speak w/ a manager our first night I was asked who i had spoken with and what time. I did not have the names not did I remember the exact times. The "manager" said there was nothing she could do to help us, unless I had names and times.She assured us that while she did not know the fees for things but her staff did.
It was not until I tweeted my displeasure repeatedly that I saw some results. I thank the nice lady from total rewards who actually listened to me and helped us. I do not remember her name bc I could not write it down as the hotel does not supply pen and paper any longer. but she does exist and to her i say thank you. To Caesars I say never again. By the way, we would have left the hotel to go to the Revel which seemed lovely, and clean and very polite. But they did not have any availability for the nights we needed, so we stayed put.
One positive thing, we had a delicious meal at Mia's and the food at the little cafe across from Mias while expensive was also very tasty for breakfast and snacks.
Bottom line, next time when I go to A.C and i got to A.C. at least 4 times per year, i will not be going to Caesars and probably not any of the Harrah's owned resorts. I was also thinking of maybe going to Vegas and I definitely will not be staying at any Harrah's owned resorts.
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- Also Known As:
- Caesars Atlantic City Hotel Atlantic City
- Caesars Hotel Atlantic City