We had stayed here about 6 years ago and were treated like royalty so we were looking forward to staying there again. All I can say is, what a difference 6 years makes! It was a totally different place. When we stepped up to the counter to check in, the first thing the woman said to us was "Name"....no hello, nothing. We got up to our room which was ok...nothing spectacular. In the corner of the window was the bar that had broken off the drapes and there were pieces broken off the furniture. We were both hungry so we went down to the buffett....imagine our shock when the woman told us (again, no hello) the total was $64!!!! There were only 2 of us!! The food was nothing to write home about...lukewarm and not very tasty. We went into the casino and had great difficulty finding a smoking area...there are only 2 small smoking areas in the entire casino. It was nice to see that the boardwalk had been rebuilt, but that was Atlantic City, not Caesars.Imagine our surprise when we hooked up our laptop and found out that it would cost us $13/24 hours in our room. Every other hotel we have ever stayed in it is free!! When we checked out, there was no thank you, nothing. We were told that we owed $13 tax on the room. When we questioned why, the woman...who barely spoke any English, could not explain why...just that we owed it. So we gave her $13 rather than trying to understand her. Upon arriving home, we realized that she had checked us out of the wrong room!!!! So we had paid $13 for a woman we didn't even know!! I called Caesars and after talking to 3 people, I was finally connected to someone who was able to refund us the money. At this point, we had not received a single apology from anyone. I then spoke to a woman in customer service who did say she was sorry for our experience and that she would file a complaint and present it to some "board that takes this seriously and that I would hear from them in a week". Well, it has been 3 weeks and I have not heard a word. We have been treated better and had a better time staying at Best Westerns. Do not waste your time or money...not if you want to be treated with simple respect.
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- Also Known As:
- Caesars Atlantic City Hotel Atlantic City
- Caesars Hotel Atlantic City