Each year I look forward to attending this convention and thought I would stay overnight to get the full experience. About a month before convention, we called the ac reservation number to make reservations. We were placed on hold for long period of time and given conflicting information. One call we were told there were no openings, different rates and transferred to different departments. We finally decided on Bally's for Wednesday and Thursday night at a rate of $73 a night. We thought that was a great rate so I decided to add a night to my reservation. A week before our reservation I called to add the day and was redirected to a different department. I was told I would need to check out of our room and then check in to a different room. I was shocked, as I have stayed at many hotels and never had to do that. I asked for a later check out or an earlier check in and was told it was not permitted. After checking into the new room, we called room service and was on hold for almost an hour. We then called the front desk and they also couldn't get through. I was surprised at the lack of guest services. We finally check out and discover that there is an additional $100 charge on our account to cover for any incidentals. We didn't have any, however Bally's doesn't release the money back for 3-5 business days. We were never informed of this an were confused about the additional charge. We then spent another hour and a half on the phone being transferred back and forth and being placed on hold. I asked to receive a copy of that charge and was told that wasn't available to the front desk supervisor. Ugh....I learned a lot during my trip to the convention. One lesson: don't stay in Atlantic City you are better off to stay in Absecon.
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- Also Known As:
- Bally`s Atlantic City And Claridge Tower Hotel Atlantic City
- Bally Atlantic City
- Ballys Atlantic City
- Ballys Hotel Atlantic City
- Atlantic City Ballys