I don't know why anyone would ever stay here.
I didn't meet one pleasant or helpful person at this place, on the phone or in person
To start, I called their 800 number, you couldn't understand the person on the phone with the background noise. She quoted a price higher than online.
We waited over an hour for check in. That was nothing compared to the poor people after us.
Once at the check in desk, check in was a few minutes.
When we arrived in the room, the room was very dated. There were chips in the furniture, worn out bathroom fixtures. The carpet was clean and in good shape. Plenty of hot water.
There was three pillows on the king bed. I tried to get an extra with no luck. I called housekeeping with no answer several times. I called every extension on the phone and was unable to get anyone to help.
Check out was a breeze. You just drop the keys in a quick checkout box. However, when I returned home, Bally's over charged for my room. I called to dispute the extra charge. When I asked additional question, the operator actually said " I already did you a favor..." WOW!!!
If you want to be in complete frustration, This is your place...More