I booked this hotel room with two reservations Aug 18th and Aug 19th, 1 was comp and the other was paid. At the time of check in I gave the rep the 2 reservations and I upgraded our stay to the towers. 44th floor great view. $55.00 extra fro each night total of $110.00. First night was ok, after returning on Aug 19th from the beach with family members I found my room keys did not work. I went to the front desk and was told in need to speak to a supervisor. There was no reservation on the system for the second night. The supervisor by the name of MARIE ANN RIVIERA Is the RUDEST PERSON I have ever met!!!!!! She Did not believe I had a second reservation. She follow me to my room (to let me in) expressing her distrust of my second reservation. Basically accusing me of lying. When we were at my room I handed her my reservations the one reservation that was paid with comp was in my maiden name. NOW SHE BEGAN TELLING ME I WAS NOT ME!!!!!!!!! I explained I just changed my card that day to my married name. SHE DID NOT BELIEVE ME!!!!!! I became very upset and she had the nerve to call security and told them I had been drinking...THAT WAS A TOTAL LIE!!!!!!!!!!!! My family came to the room and vouched for me. After this Unnecessary Stress caused by this supervisor My husband and I were given two new keys and one free night stay.....WATCH OUT FOR THIS SUPERVISOR SHE WILL NOT BE ON YOUR SIDE.....THE SIDE OF THE GUEST.
The hotel is on a great location on the boardwalk. My room was not cleaned, I need to request clean towels.
We travel often at least twice a year. I have never wrote a review on any of my vacations but this one most be told!!!
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- Also Known As:
- Bally`s Atlantic City And Claridge Tower Hotel Atlantic City
- Bally Atlantic City
- Ballys Atlantic City
- Ballys Hotel Atlantic City
- Atlantic City Ballys