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trudru74
Bad bathroom
Review of The Claridge Hotel
Reviewed Apr 29, 2017
Showers had brown water. Tub wouldn't drain. Horrible. How can you enjoy a room when you cannot use the bathroom? Not even an apology for the inconvenience. Not a good experience. Will not be returning.
Date of stay: April 2017Trip type: Traveled with family
Value
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Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Radisson Hotels
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaridgeManager, Manager at The Claridge Hotel, responded to this review
Responded May 4, 2017
Dear Guest,
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We are hoping you had called us during your stay that we would have been able to take care of this for you. I am still more than happy to personally address this with you further if you wish. At your convenience, please call us at 6094874400 as it would be my pleasure to assist. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
Warm regards,
Derek Longid
Front Office Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We are hoping you had called us during your stay that we would have been able to take care of this for you. I am still more than happy to personally address this with you further if you wish. At your convenience, please call us at 6094874400 as it would be my pleasure to assist. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
Warm regards,
Derek Longid
Front Office Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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lehrab1
1
Date of stay: April 2017
Review collected in partnership with Radisson Hotels
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This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaridgeManager, Manager at The Claridge Hotel, responded to this reviewResponded May 16, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Lynn43
Freehold, NJ
1520
My husband booked this hotel because the rates were far more reasonable than others in AC. You get what you pay for!!! The hotel is rundown, not historic...old! The room is worn and dingy. The bathroom had stains on the floor and the shower had signs of mold at the bottom.
The lobby is also worn and the elevators are slow!!! When you leave the parking garage there aren't any signs indicating where check-in is located. There is nothing stopping outsiders from taking the elevators. Management may say there is a slot in the elevator that you need to put your room key in, but it doesn't work. All you need to do is hit the button and the elevator takes you upstairs.
The guests on the floor we stayed on were loud and drunk!! We arrived back to our room at 11:30pm and they were roaming the floor going room to room. We called downstairs and things seemed to quiet down until 3:30am when they were yelling and banging on doors. This was unacceptable. Management did seem to quiet them down again, but the night was ruined!!!
When we left the hotel in the morning an employee informed us that this type of behavior is common at the hotel and the guests are often evicted. Don't stay you get what you pay for!
Date of stay: April 2017
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1 Thank Lynn43
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaridgeManager, Manager at The Claridge Hotel, responded to this reviewResponded April 27, 2017
Dear Guest,
Thank you for taking the time to write a review, and bringing this matter to our attention. We take pride in our “Yes I Can!” service and sincerely apologize for the challenges you had during your recent stay with us. We are currently addressing these issues as well as making necessary updates and renovations to our historic hotel. In addition to our ongoing remodeling of all hotel bathrooms, we are updating the elevator system as well as adding more directional signages to avoid the understandble confusion. We are happy to hear that we were able to take care of the noise issue during your stay, but we would appreciate the opportunity to discuss these personally with you even further. We invite you to contact us directly at 6094874400, as it would be my pleasure to assist.
Warm regards,
Derek Longid
Front Office Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gregroy L
East Windsor, New Jersey
234
Date of stay: April 2017
Review collected in partnership with Radisson Hotels
Ask Gregroy L about The Claridge Hotel
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaridgeManager, Manager at The Claridge Hotel, responded to this reviewResponded May 14, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
chynlingl
Astoria, New York
1913
via mobile 
Stayed at the Claridge Hotel in Atlantic City for my birthday last November. Got a deal through Groupon. Nice location one block from the boardwalk. 1920's era hotel recently renovated. Loved the decor! Connects to Ballys and Caesars. Hotel has indoor pool, fitness center, valet parking, restaurant, art gallery, rooftop bar with outdoor deck with fire pits and breathtaking views.
Walking distance to the outlets, Dunkin Donuts, and Rite Aid.
Date of stay: November 2016
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4 Thank chynlingl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaridgeManager, Manager at The Claridge Hotel, responded to this reviewResponded May 16, 2017
Dear Guest,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you able to take advantage of the many amenities we have. We look forward to your next stay.
Madonna Nesim
Guest Services Specialist
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
M E
22
I stayed at The Claridge for 2 days during Spring Break and it was an amazing experience! I'm not a huge fan of hotels for obvious reasons, they give you a hard time to check in, rude staff, you know the regular. But The Claridge was a great stay!
My girlfriend and I booked the room through Groupon for about 65 a night which was an amazing deal. When we first got in we were greeted by a manager named Dina. Dina was so warm and receptive. I felt like I was staying at my aunt or grandmas house that's how welcoming she was.
When we got into the room we wanted to take a bubble bath before we got the night started, but I noticed the tub could not hold bath water. So we called Dina and she gave us a free upgrade to a room with a jacuzzi! The jacuzzi in the new room was so beautiful!
Another cool thing about the hotel, upon check in we got free drink tickets to the rooftop bar and lounge! The rooftop bar is so cool! The bbq wings and pizza are amazing! My girlfriend and I dined there twice during our stay.
The pool has a Miami and Vegas feel to it. It has rooftop and it's decorated with beach chairs and canopys. I just wish is it was more adult friendly. It's hard to catch a vibe with 5 year olds playing marco polo lol. Maybe an adult only pool party?
The hotel is located right on the boardwalk not far from all the action. It is also fairly quiet. I'm from New York a congested city so I appreciate a calm vibe.
The only downside however was the elevators on the second floor. There's a church there and during their service hours it may be a hassle to get on and off the elevator.
Besides that, everything was perfect! I would definitely stay here during another trip to AC.
Date of stay: April 2017
Ask M E about The Claridge Hotel
2 Thank M E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaridgeManager, Manager at The Claridge Hotel, responded to this reviewResponded June 29, 2017
Dear Guest,
Thank you for taking the time to review our hotel. I am thrilled to see that you enjoyed your time at the hotel!
I have shared your compliments with Dina, and she was honored that you mentioned her by name. Thank you for giving me the opportunity to recognize her for a job well done!
On behalf of our entire staff at the Claridge a Radisson Hotel we thank you for your business and hope to see you again when your travels bring you back to the area!
Kind regards,
Madonna Nesim
Guest Services Specialist
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.