Live close enough so that I can frequent AC. I am a black card holder. Have often stayed here and elsewhere, generally in comped rooms. Recently stayed in a suite 1/20-22, during the snow storm. Was interested in extending the room, due to weather. My offers on the TV screen indicated that my rate for a reg room would be $59.
I went to front desk, was told something totally different, 2 different times. 1st time, (on Tuesday, in the middle of the storm), was told suite would be $189 and standard room would be $129. When I mentioned my rate on TV screen, I was told that the they "change the rates 6 times a day", but they couldn't tell me what time of the day, this happens. The casino was almost dead, although they claimed that everyone was at the Poker tournament.
That night, went back to room, checked my offers, still $59, for standard room. Since I was willing to pay the $59 for the Wed evening, and maybe more to keep the suite and not have to change rooms, I went back to the front desk Wed am. Once again, I was told I would have to pay the higher price, even though I had given them my card # and ID. Then, when I told them about the offer on the TV screen, again was told, that "the rates change, 6 times a day", they don't know when, "that reservations does this, not the front desk", and that "2,000 people were at the Poker tournament".
I guess they think that people don't follow through or talk to each other. I called reservations from a hotel phone, and they told me my rate for a standard room was $59. They also told me, my rate for a suite, with a king size bed was $129, and $159 for 2 queens. (I was with a friend and we had 2 queens). Reservations denied that they change the rates 6 times a day, and that they had nothing to do with the rates, but that the rates were different on Expedia and other 3rd party sites. They also had rooms available, if I wanted to stay. (Someone we met having breakfast, was in the Poker tournament and told us that when the tournament started, there were about 2,000 players, but as of Tues. night, there were only about 200-300).
Needless to stay, by that time, I wasn't feeling it, was done, and packed. I could have gotten a comped room in another hotel, but decided to go home.
Overall this is nice hotel. They are the primary player in AC and know it. (The newest casino in AC started off on the wrong foot, due to poor management decisions/marketing, and they lost their footing. Hopefully they can get it back).The rooms at the Borgata have been remodeled, are clean, the food is good, but their customer service at the front desk/reservations needs additional training/improvement. I am a black card holder, and this is what happened to me. I could only imagine what someone else, who is paying, might have to go through. You may have to call 6 times a day to get the best rate! Now you know.
With regards to the games, if you play slots, I think their machines are tighter than before. The regulars that I use to see on the machines that I play, I no longer see. Machines that I had to wait for, because the regulars were on them, are empty. It's not just the Borgata, I've seen that elsewhere, as well. When you start counting the intervals and how long it takes to hit a cherry, there's a problem.
If you are able to get the magazine, "Strictly Slots", in the back of the magazine, they are usually 3 months behind, has the percentages that the casinos report in payouts to the Division of Gaming Enforcement, across the states, except for some Tribal casinos, as they don't have to report. If your able to follow this for a couple of months, you might find it interesting, and know that the casinos are in it to make money, not lose. The problem being, when machines are tight, word gets around, and people do talk to each other. Then there are other ways to enjoy your money.
As for me, I'll probably go back, but I am watching the competition, especially when treated like this. Loyalty goes both ways.
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- Also Known As:
- Borgata Hotel Casino And Spa
- Borgata Hotel Atlantic City
- Atlantic City Casinos
- Bogata Atlantic City
- Borgata Atlantic City
- Atlantic City Borgata Hotel
- Borgata Ac