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Resorts Casino Hotel
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Reviews (4,185)
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Reviewed October 20, 2012

The rooms are dated and in need of upgrade. The beds were well worn and not comfortable and damp. Around 4 in the AM the guests in the next room were having a rather load party. We called the front desk to see if they could ask the guests to keep noise down. We were put on hold twice for about a minute each time then told that we would need to contact hotel security and file a complaint, however the front desk could not transfer us to secuirty. When we reached security we were told someone could come to our room in about 10-15 minutes to file a complaint and then they could look into the problem. What could have been a 1 minute call from the front turned into a 30 minute ordeal. The next morning when we complained about the damp bed and hassle with noise we were offered an 15% credit towards off our room $280 room.

  • Stayed: August 2012, traveled with family
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1  Thank Ed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nico B, General Manager at Resorts Casino Hotel, responded to this reviewResponded November 8, 2012

Personally and on behalf of our associates I would like to apologize for the condition of your room at Resorts and that you were subjected to rowdy guests on your guest room floor. This is certainly not the standard that we have established. I have referred your comments to our employees and managers in our Housekeeping, Security, Front Desk and Maintenance departments for review and further training. Regarding the bed, we are in the process of replacing the beds in all our rooms with new memory foam topped mattresses. We hope you will give us another opportunity to meet and exceed your expectations. Thank you.

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Reviewed October 19, 2012

My husband and I were offered a complimentary two-night stay at Resorts through Mohegan Sun. We had not been to Atlantic City in five years and we were pleased with our stay at Resorts. The only problem we had was at the registration desk where we were informed that we would not be getting a room in the Rendezvous Tower as we were promised when we made our reservation. We were upgraded to a mini-suite in the Ocean Tower that was lovely but had a terrible view of huge ac units. Fortunately for us, the housekeeping supervisor, Bridgit, intervened and found us the same type of room with a partial view of the ocean. Bridgit went above and beyond to help us and we truly appreciated it. We did not expect to have this type of problem since my husband was given a Paramount Card when we received out Welcome Package. The rest of our trip was a delight. The room was updated and clean with two bathrooms and a sitting area with a couch. We liked the rest of the property, the casino and the restaurants. The slots were very loose and the comp $ was good too. We also enjoyed the Diva Show. We look forward to returning to Resorts in the near future. Thanks for a great trip.

  • Stayed: October 2012, traveled as a couple
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Thank Frances17NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nico B, General Manager at Resorts Casino Hotel, responded to this reviewResponded November 8, 2012

Thank you for staying at Resorts during your recent visit to Atlantic City and for your kind review. It will be a pleasure to share your comments with our team and especially Bridgett. There are many exciting and positive changes taking place at Resorts resulting from our new affiliation with Mohegan Sun and we are delighted you took the opportunity to experience them with us. We are looking forward to your return visit.

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Reviewed October 19, 2012

I've stayed at Resorts Casino Hotel several times. There's just something I really like about this place.

It's not the newest or the hippest place in Atlantic City - but it is a fun, well priced, clean hotel with an exceptionally pleasant and accommodating staff, and a bustling casino. I also like its placement on The Boardwalk - close to Steel Pier, great beach access, and the neighboring hotels - if you're looking for a nearby dining or gambling change-of-pace - are excellent.

There are two towers, The Rondevous Tower and the Ocean Tower. I prefer the Ocean Tower which is in the older section of the hotel. It's closer than the Rondevous Tower is to the boardwalk, the restaurants, the pool/spa area, and beach access. This older section is actually the most recently renovated. You'll find better beds and bedding than in the Rondevous tower and you can get a view right out onto the Boardwalk. The bathrooms are still retro - but no harm there. Everything is clean and works. I suggest staying in the Ocean Tower - which strangely, is geberally less expensive than the Rondevous Tower. One crappy thing about the Ocean Tower though - there are really bad fake plastic tree-plants in the rooms. Just chuck it in the closet if you find it too annoying.

I also enjoy the spa here. And again, while older than others in the area, the spa at resorts is never too crowded - which makes it a great place to relax. The men's spa has a locker room, weight room - limited but enough to get in a good workout - a steam, sauna, and a large spa tub. Amenities for shaving are provided also. The only drawback is that the spa is only open until 6 p.m.

I have not eaten at all the restaurants in the hotel but Gallagher's Burger Bar is fantastic (try the kobe burger) and Breadsticks is great for classic breakfasts.

What's especially nice about Resorts Casino Hotel is that you get the feeling that they are happy to have you as a guest - and that makes a world of difference when traveling I appreciate this down-to-earth and friendly vibe.

The 1920's theme is a real kick too, complete with piped in music from a bygone era!

Recommended!

  • Stayed: September 2012, traveled with family
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2  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nico B, General Manager at Resorts Casino Hotel, responded to this reviewResponded November 8, 2012

Thank you for staying at Resorts during your visits to Atlantic City and for your kind review. It will be a pleasure to share your comments with our team. You obviously know Resorts well. There are many exciting and positive changes taking place at Resorts and we are delighted you took the opportunity to experience them with us. We are looking forward to your return visit.

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Reviewed October 18, 2012

On a return trip to Connecticut my wife and I stayed at Resorts on a recent Wednesday. We arrived an hour early but our room was ready. It was comfortable, clean, and well appointed. The view of the Atlantic Ocean and the Atlantic City inlet was panoramic. We had a dinner reservation at 6 PM at Capricios. Our table for two was roomy and overlooked the boardwalk and ocean. Although the dinner specials were an obvious bargain and with a nice selection, we both opted for a superb calimari with roasted peppers to share followed up by our favorite, sea scallops over angel hair pasta. Delicious. Tiramisu for dessert, but no Tuaca on the bar. The staff was helpful and friendly.

Room Tip: We were in room 5525. The floor was a good pick but shoot for a little closer to the ocean.
  • Stayed: October 2012, traveled on business
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1  Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nico B, General Manager at Resorts Casino Hotel, responded to this reviewResponded November 8, 2012

I would like also to thank you for staying at Resorts and recognizing our staff’s level of service. It will be a pleasure to share your comments with our team on the service level you receive while staying with us. We hope you will return soon.

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Reviewed October 18, 2012

This has been my first trip to AC in about 30 years and I wasn't disappointed. We stayed in the Rendezvous tower, and It was very nice! Very big room, the Hotel and casino were great! Was hoping to come the previous day, but we couldn't get there until 3:00am but was told they couldn't guarantee the room would be available that check in time was between 4-9 so we waited to come the next day! But was able to check in Earlier than we thought so that was great! than hit the slots! Sure we will be making more trips to AC.

  • Stayed: October 2012, traveled with friends
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1  Thank Terri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nico B, General Manager at Resorts Casino Hotel, responded to this reviewResponded November 8, 2012

Thank you for staying at Resorts during your recent visit to Atlantic City and for your kind review. It will be a pleasure to share your comments with our team. We are looking forward to your return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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