I exchanged one week (Feb 14-21, 2014) at La Renaissance and checked out just hours after I checked in because of my extremely uncomfortable experience detailed below.
When I arrived, I expected to have access to the parking garage cited on the website. I pulled up to a fenced area underneath the building, with no sign/direction of how to enter. I called the front desk and was told to just pull up to the fence and honk the horn. I did so, and was granted access, though there was no one around to confirm that I was even a guest of the hotel which immediately made me feel quite unsafe. Upon entering the garage, cars were parked in no particular order, some taking up multiple spaces, but luckily I was able to squeeze into the last spot. The garage was dark and there were no clear signs for entering the hotel – which made me feel increasingly suspicious of the area and establishment in general.
Once up the elevator, I entered the "lobby" which consisted of a small front desk and sitting area. The man at the desk checked me and my guests in and required that I registered my guests by name. As I was doing so, we noticed a group of 5 teens/young adults hanging out on the nearby couch. They seemed a bit rowdy for the time of night (around midnight), but we paid them no mind and proceeded to head to the room.
When we arrived on the 8th floor, we stepped out of the elevator to head down the hall towards our room. There were rose petals all over the hallway floor, but being Valentine's Day weekend, assumed a guest had done this and we continued walking. A few minutes later, a group of about 10 teenagers came around the corner – all of whom were visibly high and smelled strongly of marijuana. We had to walk through their group to continue on to our room and as we did so, they began making inappropriate comments about my female guests and mumbling about the bags we were carrying. When we got past them, we noticed that they had all come out of the room adjacent to ours, whose door was still open, though the lights were off and music was blasting.
To our dismay, our room was directly adjacent to theirs and upon entering the room we realized quickly that there were even more of them still in the room, and the music could be heard through our walls. The room itself smelled of smoke and felt dirty – we were hesitant to even place our bags down or get comfortable. At the same time, because of the group we just encountered, we did not feel comfortable even leaving our room – to the extent that we felt it necessary to prop chairs against the door because the lock on the room was insufficient. Despite making calls to the front desk to complain, the music and partying continued through the night. We were told by the man at the front desk that he would handle the situation, but we unfortunately were awake until at least 5 am, and nothing changed. I suspect that the front desk clerk scheduled at that time was in connivance with the group partying and overcrowding the unit on the 8th floor. Otherwise, why would he allow such traffic of people in the lobby and the 8th floor.
We checked out early the next morning, even though we had the room booked for the entire week. It was not worth feeling unsafe and scared, especially after we asked that it be taken care of. When we went down to the desk to check out, the woman attending the desk was chatting on her cell phone. When she saw me standing there, she seemed annoyed and asked the person on the phone to hold. She turned to me and I let her know that we were checking out and put the keys on the desk. She took the keys and responded, "OK, all set" without ever asking what room we were in, how we felt about our stay, or anything. We walked out and she picked up her cell phone and resumed conversation.
I do NOT at ALL recommend this establishment to ANYONE. It is unkempt, unsafe, and not appropriately monitored as it relates to guests and visitors. Further, customer requests are ignored and the staff cannot be bothered.
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- Also Known As:
- La Renaissance Hotel Atlantic City
- Renaissance Hotel Atlantic City
- Renaissance Atlantic City
- Atlantic City Renaissance