I traveled to AC over Thanksgiving week last year with my boyfriend (C6-C7) who’s a wheelchair user. We checked in room 2906. My first impression was two thumbs up. I loved it. It was clean, cozy room layout, great view of the Ocean with a balcony! However we discovered 3 live bed bugs along with few dead baby bedbugs on the box spring after a few days and notified the front desk. They sent security to take their own pictures and moved us to a different room (3006) after a few hours which was around 3am.
When we felt itchiness we thought it might be from the detergent used on the bed sheets and pillows. Google image search of the red marks on my neck, shoulder, back and boyfriend’s arm pointed to bed bug bites which made me examine the bed and box spring. The box spring sheet was ripped when I checked underneath the bed ( they used those sheets that is used to prevent bed bugs- it came up during the Google research) and I found a dead one when I opened the zipper. These gave me an impression that there had been bed bug issues previously in this room but it was just sort of covered up.
When we got to the new room the room key was not working so we waited for security to come while sitting out in the hallway with all our luggage and bags of hastily packed items. Security opened the door with his keys and we were told someone will come and fix the issue with the door the next day since we probably want to get some rest. We were fine with that cause we were exhausted. After checking to make sure there were no bed bugs, I unpacked somewhat (kept our clothes inside our luggage) and we finally got to bed.
The issue with the room key was resolved after about 2 days. The 2 days included the new staff not knowing what was going on, lots of waiting on our part, packing again cause we were told they would upgrade us to a 1 bedroom suite and then eventually unpacking because we ended up staying . A person from security told us a note was left regarding issues with room 3006 door – in other words he didn’t know why they would let anyone check in this room. In the end, the part of the door that reads the card key needed to be replaced which took awhile because they had to find the right one.
The room itself is nice, hallway and carpet in room was not difficult to push on. There were sensors for the room thermostat and it was very inconsistent. AC/Heater gauge in the two rooms 2906, 3006 were both different. Became too cold or too hot. Balcony door was so stiff and difficult to open. Bathroom door would not stay open so we had to hold it open with one of the luggage. The layout of both room are the same (room 3006 can get very cold due to gaps between the balcony sliding door).
As for parking, there are very few accessible parking (our car has a ramp that comes out) on each floor especially for cars with ramps. And entrance for elevator access was only available up to a certain floor. Once we had to park on a floor without access to the elevator and my boyfriend had to roll down a very steep slope while looking out for cars to get to the floor that had one. There are street parking available, however we preferred indoor parking to be on the safe side.
Elevator - was very slow. But we were warned of this through other Trip Advisor reviews.
Blue Water Grille - didn't go to the restaurant on site so can't comment on that.
Balcony – not easily wheelchair accessible since there is a step (sorry forgot to measure but you will see in the picture)
Here are some measurements:
Bathroom entrance : 35” wide
Roll in shower : 57” wide, 31” deep
Bathroom Sink : from bottom sink 28 ½”
Light switches : from bottom of switch 44”
Bed height : from floor 22” (height of bed was close to the height of the wheelchair cushion)
Kitchen sink : from bottom of sink 27” , 30” wide
Dining table : from bottom of table 27”
Wifi : very good ( we both had to do some work and it was reliable)
Overall this resort is okay and staff was friendly, helpful and attentive. We needed a TV with HDMI port when we got to 3006. They gladly accommodated us with the TV from 2906. They addressed the bed bug issue right away and got us a new room. The head of security was very apologetic about the issue with the door.
However, for us the negative experience outweighed the positive.
We will not be returning nor recommending this place.
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- Also Known As:
- Flagship Resort Atlantic City
- Flagship Hotel Atlantic City
- Atlantic City Flagship
- Flagship Resort Hotel