If you don't check in by 8 pm, they will cancel your reservation and sell the room to someone else, ***even if you already paid in advance***. They claim they don't have to give you a refund, either.
I tried to check in at 11 pm, and the manager told me they cancelled my room cause it was a holiday weekend and I wasn't there by 8 pm. He said they couldn't refund my money caused I booked through expedia. He kept repeating that even though I paid in advance for the room, it wasn't actually my room till i checked in. He said it was my fault cause I should have called them to say I was late (in which case they would have "tried" (his words) to hold the room.). The manager actually said "We're like an airline, we oversell the rooms".
The worst part wasn't actually how they cancelled my room without giving me a refund; the worst part was how unapologetic the manager was and how he kept saying it was my fault for not calling them (even though I ***already paid in advance***, so why can't I check in at whatever time I feel like?).
After much arguing, I eventually got a room, but I had to wait an hour for the cleaning staff to clean it first. (Not sure why it wasn't already cleaned by 11 pm). In fairness, the room was actually fairly decent, and a good price. But who cares how good the price is if they're going to keep your money while not giving you a room.
Will never go there again.
- Official Description (provided by the hotel):
- The Golden Nugget Atlantic City, winner of the AAA Four Diamond award, is a premier resort destination located on the Frank S. Farley Marina and offers guests 727 beautifully remodeled rooms and suites. The entire property has just completed a $150 million renovation, taking on a fresh, modern look to include a high-energy casino featuring the most popular slot and video poker machines, table games, and poker room; nightly entertainment, new bars and lounges, stylish retail offerings, as well as Landry’s signature world-class restaurants such as Chart House and Vic & Anthony’s Steakhouse; a luxury spa and salon; and H20 poolside lounge. New owners, Landry’s,Inc, have introduced first-class accommodations, exquisite dining options and fun-filled entertainment venues unlike anything else available in Atlantic City. The Golden Nugget has already established strong brand recognitionworldwide with locations in both Las Vegas and Laughlin, NV. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, TripOnline SA, Hotwire, Booking.com, Cheap Tickets, Priceline, Orbitz, Cancelon, getaroom.com and HotelQuickly so you can book your Golden Nugget reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Golden Nugget Hotel Atlantic City
- Trump Marina Hotel
- Atlantic City Trump Marina
- Trump Marina Casino Atlantic City