Arrived and walked into the lobby, hmm.., not bad.
Walk up to the Starwood preferred guest check-in counter, the hotel staff ignored me without any greeting for a couple minutes. That's okay, she just needed a breather.
As a Platinum SPG member, i got a room at the "Club Level", with access to the "Club Lounge" and was told snacks will be served between 4-7pm. Not bad! When I stopped by the club lounge on the 16th floor at 4:45pm, the place was empty, no food, no snack and no staff around. To be fair, there was a coffee machine, but no milk or cream. What the heck? You call this a club lounge? Went back to my room and called the front desk to confirm I went to the right place, was told that I can go to the front desk and pick up a $5 "hotel credit" to a lobby restaurant! WHAT???
The misery continues, I shove out an extra $5.00 to get the "premium" internet service, which explicitly states that I will be able to steam videos and use Skype! Bull crap!!! Can't even get stable access via VPN!
This time, I didn't bother to call the front desk, I have had enough mediocre service for one day.
Starwood, you need to do a better job supervising the quality of properties under your brand. Properties like this one is nothing but a embarrassment, and will drive away loyal customers to other chains!
- Official Description (provided by the hotel):
- Sheraton Atlantic City Hotel is near celebrated shopping, lively casinos, and the world-famous boardwalk. Adjacent to the Atlantic City Convention Center, our accommodation has 20 meeting/event spaces. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Atlantic City Hotel Atlantic City
- Atlantic City Sheraton