This is the worst hotel I have ever been to!!! Our reservations were messed up ( I asked for a King and they gave me a Queen), they charged me $900.00 for 2 nights which was insane and on top of things with their mess up, they forced us to stay in that room. There was a barking dog in the next room that would not shut up and of course that was the owner's right to keep the dog in the room. They charged us 24.00 for valet parking when meanwhile they never even moved our truck and we were only there for an hour (supposedly we were supposed to have a discounted rate on valet when I made the reservation- which of course they lied about when we got there). The room was dirty and smelled terrible- like a motel room, disgusting. Streaks and fingerprints on the windows- they weren't cleaned in awhile. Carpets were stained- extremely dirty. I actually took pictures and a video of the room, thats how grossed out I was.
I was so upset with the manager because he wouldn't do anything to help. We ended up leaving, and staying at the Golden Nugget and I spent 700.00 there for a better hotel, cleaner environment and friendlier staff. Can you believe Sheraton wouldn't even refund me my money??? Then the next day I saw that they charged me for 50.00 on my credit card for no reason. We never used the room and I paid the valet with cash. I left messages with the accounting dept. and they wouldn't even return my call. So now I have to dispute all these charges through my bank and close my credit card. This hotel has nothing to offer. It's away from everything and doesn't have local access to any casinos. I was fooled by it's 4.5 stars. I highly doubt that's true.
- Official Description (provided by the hotel):
- Sheraton Atlantic City Hotel is near celebrated shopping, lively casinos, and the world-famous boardwalk. Adjacent to the Atlantic City Convention Center, our accommodation has 20 meeting/event spaces. ... more less
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- Also Known As:
- Sheraton Atlantic City Hotel Atlantic City
- Atlantic City Sheraton