What a terrible disappointment. Everything about this experience was a nightmare from start to finish. When I called to reserve, I was given the "best package they could offer": room with water view, $20 voucher for the restaurant, free passes to the spa and free valet parking. From the moment we pulled up to the place, things quickly went downhill. We waited twenty minutes for valet to park our cars. They were extremely rude and unapologetic. When we got to our "room with a water view" our jaws literally dropped. Popcorn ceilings, lumpy walls, wallpaper ripping off the corners and tops of the walls and the "water view" that they talked up consisted of a small window view of a bad neighborhood in Atlantic City with the dirty bay off in the distance, about three miles away. The large window faced a building. We felt like we were part of some bad prank. They did offer us a new room with a beach view which was much nicer (even in this room, the furniture was poorly spray painted and the nightstand was falling apart), but even that was a pain as we had to ride the elevator (only one of the three elevators worked and ran every ten minutes) to go get the new room keys, then wait to ride it back up (bags toted) to the new room.
No appointments were available at the "Spa" (the lady was completely rude at the spa desk), so they referred us to a nail salon in "walking distance" called "You and Mi". My friends and I walked two blocks through a TERRIBLE neighborhood to find that "You and Mi" was boarded up and long gone. After we got ready to go out and use our $20 voucher, we found that the club was not open because of a wedding (we intentionally stayed at the Chelsea so we could use the club to celebrate our friend's 40th-I told this to the person who reserved our room) and the restaurant was also closed.
The beds were terribly uncomfortable and the air conditioner barely worked and was extremely loud.
Next morning, we waited so long to get on the elevator with all of our bags (at least 30 minutes), that we ended up walking 12 flights down the creepy, dirty staircase. When I told the front desk about the elevator, they were unapologetic and told me to speak to "Gary" the manager. As I spoke to him about our entire experience, he made a rude face and said, sarcastically, "sorry". Then, as I walked away, he threw his hands up and made a nasty face at me, which my friend caught.
THIS PLACE IS A TOTAL SCAM!!!!!! I felt like we were on a bad SNL skit; the workers are RUDE and the place is falling apart. DO NOT WASTE YOUR MONEY!!!
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- Also Known As:
- The Chelsea Hotel Atlantic City
- Chelsea Atlantic City
- Chelsea Hotel Atlantic City