The Chelsea has the potential to be a fantastic option for non-casino stays in A/C, but they just don't pay any attention to the details that really make a difference! Let's see....I booked the Luxe mainly because we wanted to use the Ipod player. Well, room #1 the player didn't work and room #2 it didn't work either. We were told the engineer would be "right up"....we stayed 2 nights and never had a knock on the door. Why did we have 2 rooms? Because the window in room #1 didn't seal and we had the artic winter air blowing in. I must give the high props for how quickly they moved us though! (I wish I had the name of the girl at the front desk...she was the best employee by far!) Now...on to the spa. We also chose this hotel for their solarium (suana, steam room, jacuzzi, hot stone lounge area). So you can imagine the disappointment when we found that out of all 4 of these luxuries only 1 (the sauna) worked. To make matters worse, when I went to inquire about the steam room not being on the girl at the front desk at the spa just kept claiming it was. When I explained it was only 63 degrees and there was no steam she just told me to keep trying. When I asked if she would come take a look, she refused. Now...onto the room service carts that sit outside in the hallways ALL day waiting to be picked up. The room a few doors down had their room service table outside at 9am when I first went out for coffee.......it was still there when we came home at 1am the next morning. There were other tables on the floor too. That's just gross.
I hate staying in casinos so I had really high hopes for this place, but it didn't live up. It's only silly little things that make this place average (or even below in some cases). It doesn't make sense...there was a TON of staff wandering around with nothing to do. Seems like they just need better management to become a stellar place to stay.
All in all, it's really cute and I will give it the benefit of the doubt and try it again if I can get a good rate..but I certainly can't recommend to anyone based on the experience I had.
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- Also Known As:
- The Chelsea Hotel Atlantic City
- Chelsea Atlantic City
- Chelsea Hotel Atlantic City