I have stayed in many hotels in my day, but this one really made a good time difficult. For the amount of money being spent on rooms for our weekend, not once was welcome a feeling. It's a shame too with beautiful rooms and pool area. I was greatly disappointed at the treatment from our arrival until our exit. We were made to check coolers or just not allowed to bring them in our rooms at all. When carrying an adult beverage in hand I was stopped at the elevator by security and made feel like a felon.
If the Borgata group wants this hotel to function as a different type of hotel, it needs to be marketed that way. I was completely disappointed and would go somewhere else based on this experience. I come from hospitality, and am glad I have never been so undeservedly rude to people. In speaking with other travelers there staying, they had the exact same sentiment. Needs work Borgata, especially in customer service.More