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“No TV signal , no AC , no elevator, no hot water”
Review of Hotel Betoma

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Hotel Betoma
Ranked #50 of 67 Hotels in Santa Marta
Knoxville, Tennessee
Level 4 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“No TV signal , no AC , no elevator, no hot water”
Reviewed April 20, 2014

Fortunately we reserved for one nite only .
They put us on the 6th floor and initially the elevator worked , after we returned we had to use the stairs because the elevator wasn't working anymore .
Only when we checked out did we find that they did have some rooms with ac but they never checked with us
I asked If they were going to make an adjustment on the rate and all they said was ... sorry !

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dimacar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 5, 2013

We just stayed-in one night in this hotel as we were on the way to Tayrona National Natural Park. The hotel is located very close to the beach and the city centre. There were numerous rooms, so expect thriving social life (loud till late hours). Wi-fi was working, but it didn't connect to the Internet.
The bathroom had a very poor ventilation. The whole room was very dirty and smelly. The bed was unclean and uncomfortable. No toiletries in the bathroom.
Definitely wouldn’t recommend it to anyone.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio de Pereira, Colombia
Level 6 Contributor
244 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed December 23, 2012

My wife, a mutual friend and I spent two nights here during Christmas season 2012. Betoma is a comfortable, family-owned hotel located about 50 meters from the Rodadero public beach. Although the hotel may be showing some signs of its age, it is comfortable, secure and located conveniently in the middle of all the action. The staff is friendly and helpful. They had no problem with us staying a few hours beyond normal check-out. Common areas are beautiful and well-maintained.

The three of us booked a third-floor suite with a large bedroom and a spacious living room and kitchenette. The kitchen includes a large, albeit aged, refrigerator, sink, a number of small appliances, pots & pans, cooking and eating utensils. The tap water in Santa Marta is not potable, so if you are planning on cooking meals, you should get a few jugs of filtered water.

A large balcony spans the perimeter of the living and bed rooms... complete with outdoor table and chairs. The rooms are clean, but could use a facelift at this point in the life of the hotel. Each room is equipped with a phone, TV and air conditioner. Our air conditioner was a bit noisy, but did not prevent us from getting a night's sleep after a day in the sun. The beds are somewhat small and hard. Our unit had a full and double-bed. The showers have both hot and cold water, which was always available on demand. The living room area is spacious, and includes a decent sized dining table, sofa and chair. WIFI was consistent, fast, strong and reliable on the third floor of the hotel. We experienced no problems making VOIP calls.

Even during the Christmas high season, the suite was reasonably priced at COP$ 180,000 ($100 US). My wife and I plan on making Hotel Betoma our "home away from home" and highly recommend it to anyone seeking comfortable, affordable lodging in Santa Marta's El Rodadero.

Room Tip: Pay a little extra, and get one of the suites.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eulenspeegel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 14, 2012

DO NOT STAY AT THIS HOTEL

I booked a room online, and first they told me via email that I was not charged
and when I emailed to find out what happend, I was told that the hotel is booked and no rooms available for that date - so I proceeded to book a room in another hotel nearby

however when couple of days later I check my credit card statement online
I saw an unknown charge for that day, and suspected it's from the hotel,
that they did indeed charge me for a room I never got !! for the total amount of $134

I called and emailed them letting them know of this mistake, but
at first the owner emailed and promised that they are taking care of this matter
and that I will be refunded my money and credited back within 15 days

now it's been over 30 days, and no refund yet, and have not heard
back from the owner even though I followed up with a couple of more
emails and calls to the hotel to remind them about this and nothing """

now I have to proceed and file a dispute through my credit card company
because I am very angry at their not only unprofessionalism, but dis-honesty even more.

taking my money for a already sold out room, and not doing anything to correct
this stupid error on purpose,

don't stay at this hotel, or at least don't book online because you are taking chances,
unless you go in person to make sure the room is available
before you give them any credit card number ,

as for me, I would never reccomend such a dishonest ridiculous establishment to anyone,

Room Tip: Go to Hotel Palma Blanca they are the best "" they are truly wonderful honest and profe...
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  • Stayed April 2012, traveled with family
    • Service
Helpful?
3 Thank 2012aloha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 24, 2012

I would not recommend hotel Betoma. It looks like a hotel that could have been nice 20 years ago, but it had been badly kept and it certainly needs an update. Here is why we didn’t like it:

ROOMS: They could use some maintenance. The furniture is old, the walls are dirty, the AC makes so much noise it’s impossible to sleep if you have it on. The bathrooms don’t have windows and their smell it’s not the best, to say the least.

COMMON AREAS: The furniture is old, some places are dirty and the elevators could use some maintenance. The first time we got in it, the power went off. We decided not to risk our lucks and took the stairs the rest of our stay.

BREAKFAST: Despite it being announced as free on their website, they charge you for it The first day, we decided to have it at the hotel but we were disappointed since the service was slow, the tablecloths were dirty and we sat in office chairs instead of dining chairs.

VIEWS: despite being close to the beach, the rooms don’t have view to the sea. Instead, they face other tall buildings and a multiple-storey parking lot.

STAFF: I have to acknowledge that the staff is polite and always has the best disposition. However, they are inefficient. Despite having reserved and doubled checked the reservation, our names weren’t on their list when we arrived. In one occasion, my mom had to ask for a towel 3 times before they brought it to our room and one day they simply forgot to clean the room.

The one good thing about the hotel is its location since it’s close to restaurants and to the beach. But that’s about it.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Camila L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 20, 2012

The location is decent, close to the beach, less than 1 block. The hotel is also very inexpensive. We paid approximately $75US per night. Cons: the rooms are very outdated, walls are dirty and cracked. The matress was thin and hard, uncomfortable. The shower does not have much water pressure, hardly any hot water. Our room had a balcony which faced the street so it was very loud at night. You could hear music and traffic from the streets which made it tough to get to sleep. I would not stay here again.

Room Tip: We had a room on the second floor, it was a large suite with a bedroom, living area and kitchen with...
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tps123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 25, 2011

We stayed there for a few days while visiting Colombia, we checked out the top 10 hotels on the list and stayed for one night at the stelar at the convention center, we were disappointed there and move to el Rodadero at the betoma, such a nice place, great place for it's value, the people that work there are extremely friendly and helpful, free Internet and free calls to the us, wifi all over the hotel, we got a good deal and got breakfast included on the price, only 60 usd for two people on a big suite with a kitchen, fridge and 2 rooms. Will defenetly recommend this hotel over any other one. Lots of foreigners from europe were also staying there at the same time.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lupita2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Betoma

Property: Hotel Betoma
Address: Calle 8 1a 1 - 58 | El Rodadero, Santa Marta 470001, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #50 of 67 Hotels in Santa Marta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Betoma 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Betoma Hotel Santa Marta

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