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“Like a palace!” 4 of 5 bubbles
Review of Masaya Hostel Santa Marta

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Masaya Hostel Santa Marta
Certificate of Excellence
San Gil, Colombia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Like a palace!”
4 of 5 bubbles Reviewed March 24, 2014

The Masaya was awesome! It is so beautiful there, they have two pools, (one on the roof!), a bar, lounging areas, a billiards table, and awesome staff. The best thing about it though is that even in the cheapest dorm you have your own bed fan, two outlets, a special light, and a curtain for privacy. I have never stayed in a nicer hostel. The only problem I found was that they didn´t have running water when I was there so nobody could shower and they had to go to the bathroom elsewhere. They kept telling us that it would be on shortly but it took like three days for it to actually come back.

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerensa13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Gérant at Masaya Hostel Santa Marta, responded to this review, March 25, 2014
Hello,

Thank you for your comments!

We take very seriously your opinion into consideration. We are satisfied that you appreciated the location of the site, the cultural activities and the design of our Hostel! We had some problem during this period concerning the water!! It is the first time that we had a big problem like this and it will never happen again!!!!!
We are very sorry for this inconvenience!!!

Thank you for your feedbacks; this helps us improving the service we offer daily.

Safe trip in Colombia and see you soon for ever more culture in Masaya!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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668 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
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Lugano, Switzerland
Level Contributor
100 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed March 24, 2014

Masaya Hostel is quite a nice place with a terrific atmosphere. But as most hostels quite noisy.
The attitude of staff are those of a hostel, very friendly but not very professional.
Breakfast was lousy, the only person in the kitchen was quite lost.
My considerations are in relation to the price. If you pay a hostel price the place is great but we paid a hotel price for a private room.
Hence the title

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Gugi46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Gérant at Masaya Hostel Santa Marta, responded to this review, March 25, 2014
Hello,

Thank you for your opinion! We take very seriously your opinion into consideration. Concerning the events in the hostel, the bar closes every day at 1 am to avoid the problems of noises. The peace and the comfort are very important for us. About the breakfast, we changed the formula with more choices (juices, eggs, fruits, coffee, bread, jam, butter y cereals). We propose various types of accommodation to answer customer expectations. We are very sorry for the inconvenience that as caused during your stay.

Thank you for your feedbacks; this helps us improving the service we offer daily.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 15, 2014

I stayed at Masaya for 4 nights and everything was awesome! Staff very friendly and helpful and commom areas perfect for meeting other travellers: the atmosphere was incredible!

The dorms are cleaned everyday and the brand new bathrooms are ensuite (there are other ones outside the rooms for commom use). Each bed has its light and plugs and curtains make it very private and dark if you like. And no noise at all from the bar and its salsa classes or karaoke nights.

Oh and the pool at the rooftop bar is just so cool! Loved it!

  • Stayed March 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kvanick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Gérant at Masaya Hostel Santa Marta, responded to this review, March 19, 2014
Hello,

Thank you for your comments! We are very satisfied that you appreciated the comfort, the design and the different cultural activities of our hostel to discover the country. You can follow us also on the Facebook page Masaya Santa Marta!

Safe trip in Colombia and see you soon in Masaya for ever more culture!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 6, 2014 via mobile

Super nice and trendy staff: check.
Rooftop pool and terrace: check.
Second pool on ground floor: check.
Great rooms, high ceilings, good bathroom: check.
We loved this place. It's located in the city center. Near the boulevard, near all the nice restaurants and bars.

Stayed March 2014, traveled as a couple
Helpful?
Thank Nina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Propriétaire at Masaya Hostel Santa Marta, responded to this review, March 7, 2014
Hello,

Thank you for your opinion! We are very satisfied that you appreciated the place, the staff and the local experience with our cultural activities during your stay in Santa Marta!
It’s very important for us to continue to improve our services and reach your expectations!

See you soon in Masaya for ever more experiences!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
4 of 5 bubbles Reviewed March 3, 2014 via mobile

Amazingly beautiful hostel, perfect location and reasonable prizes. Staff were super friendly and specially receptionists were really helpful with everything. Dorms were clean and beds comfortable, one of the best dorms I've stayed. As a backpacker I felt it lacked the right atmosphere to stay longer than a night or two, but they had the kind of luxury you need once in a while when you travel. Don't leave your stuff unattended, it's a big hostel and stuff get stolen easily! After all a great experience, might come back some day. Thanks!

Stayed March 2014, traveled solo
Helpful?
Thank Lumilum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Propriétaire at Masaya Hostel Santa Marta, responded to this review, March 4, 2014
Hello,
Thank you for your comments! We are very satisfied that you appreciated the cleanliness, the professionalism of our personnel and the decoration of our hostel. About the atmosphere, we organize cultural activities every night to discover the Colombian culture. We are very sorry for the problem about your stuff. For more security, we propose a security room for customer's luggage next to the reception.
Thank you for your feedbacks; this helps us improving the service we offer daily.

Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

We stayed 2 nights (either side of a Ciudad Perdida trek), the hostel has an incredible courtyard, when you walk in it is very open and inviting. There is a pool at the ground level, but the water wasnt that clean, otherwise we would have used it. There is a pool upstairs too, with the kitchen, bar, etc. A great setup. The staff were really friendly, and let us leave our luggage for 3 nights.

Only complaints would be - the rooms needed a bit more thorough cleaning (we stayed in the private room). Also on the first night the water pressure was very poor, but it was ok when we were back.

I have to thank the management of the hostel because when I checked out I was inadvertantly charged the full rate without taking into account my hostelworld deposit. I was expecting that money to be gone, but when I emailed the hostel, they worked out a way to transfer it to my hotel in Bogota, and I was returned the cash. It wasn't a lot of money, but I really appreciated this honesty and extra effort to do this.

I would definitely recommend staying here.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam_www
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Propriétaire at Masaya Hostel Santa Marta, responded to this review, March 4, 2014
Thank you for choosing Masaya as your accommodation during your stay in Santa Marta! We are very satisfied that you appreciated the courtyard, the personnel and the design of our Hostel! We are sorry for the problem of the water pressure. It’s very important for us to continue to improve our services and reach your expectations!

See you soon for new experiences in Masaya!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 21, 2014

Awesome !!! Great atmosphere, the house is so beautiful, so affordable luxury!
recommend it with friends, and perfect with wife/GF also.
HUGE PLUS : local trip advisor integrated, for a seamless and adventurous trip around Colombia

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank louloumayaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas P, Propriétaire at Masaya Hostel Santa Marta, responded to this review, February 26, 2014
Hello,
Thank you for your comments! We are satisfied that you appreciated “la experiencia local de Masaya” during your stay in Santa Marta ! It’s very important for us to continue to improve our services and reach your expectations!
See you soon in Masaya for new experiences!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Masaya Hostel Santa Marta

Property: Masaya Hostel Santa Marta
Address: Calle 14 #04-80, Santa Marta 000000, Colombia
Phone Number:
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 147 Specialty Lodging in Santa Marta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Masaya Hostel Santa Marta 2.5*
Number of rooms: 18
Official Description (provided by the hotel):
More than just a Hostel, Masaya is a site for meetings and cultural exchanges. Located in the historical center, definitely the ideal starting point to discover the city and enjoy everything it offers. Come immerse yourself into Colombian's culture in one of the most famous republican house of this Caribbean city. A rooftop here, some patios there, a sky-view pool, the background sound of a guitar and the famous "buena onda colombiana" floating in the air... The place where your backpacking experience step to a higher standard...A very complete ofer with 12 private rooms, 6 confortable dorms, a restaurant, travel and event organizations and much more! From local cooking classes to advanced steps of salsa, be involved in Colombian culture, thanks to daily typical events! ... more   less 
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