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“Best hotel I have ever stayed in”

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Casa de Isabella - a Kali Hotel
Ranked #3 of 67 Hotels in Santa Marta
Certificate of Excellence
Reviewed July 30, 2014

This is a wonderful boutique hotel in the historic center of Santa Marta. The rooms are unbelievable. Go to their website and check out the pics! It is even nicer than in the pics. The service was great, the owners were around and were super friendly, and the price was very reasonable for what you get. Close to lots of nice restaurants and the ocean.

Room Tip: Stay here by all means. Perhaps not the best for kids.
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  • Stayed: May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Julian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob_Schwarz, Propietario at Casa de Isabella - a Kali Hotel, responded to this reviewResponded August 4, 2014

Thank you for these kind words. We cannot ask for a better compliment than you have given us. We are so happy that our hard work comes across to our guests with great stays and positive experiences. It is our goal for everyone to leave feeling great about not only the quality of the service and rooms, but the value as well. We appreciate all feedback, be it positive or constructive, and hope you find yourself back in Colombia soon! Be sure to always book directly with the hotel (via email or on our website) for great discounts and promotions.

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221 - 227 of 654 reviews

Reviewed July 24, 2014

This is my second stay at this property this year. I will go back again and again as long as the service level is the way it has been for me. Santa Marta is a hidden jewel with a similar feel to that of Cartagena but without all the tourist traps. Casa Isabella is truly an oasis in the center of the city.

Room Tip: The two suites on the top level of the hotel have their own private roof top pools which really give...
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank dogfan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob_Schwarz, Propietario at Casa de Isabella - a Kali Hotel, responded to this reviewResponded July 27, 2014

Thanks so much for this review! It was a pleasure to have you again the hotel, as well as to show you around Villa Maria out there by Tayrona National Park. As you mentioned, Santa Marta is a great city that is really just starting to get some traction as a tourist destination. It is exciting to be a part of that change, and we hope to see you again in the next months/years so you can witness the change as well! See you again soon.

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Reviewed July 17, 2014

This is a belated review of Casa de Isabella, a lovely boutique hotel, located in the emerging on-going renovated historic district of Santa Marta. My husband and I stayed here four nights during March.
The Positives – There are many:
• Five star front desk & breakfast service that went above and beyond. One example was a messed up reservation at our Cartagena hotel. Both Franklin and Luis did their very best to straighten it out while we left for a day trip to Tayrona. They ended up booking us at another hotel where were received a discount, not sure why, perhaps professional courtesy.
• Our room was clean, large and tastefully furnished. We stayed in the 2nd floor room closest to the breakfast area. I have to admit I was nervous when checking in about morning breakfast noise, but ultimately it was not an issue. Loved the Apple TV. If I return, I would spring for the top floor suite with a pool. They set up the coffee maker pretty early in the morning so you don’t have to wait until Breakfast for a caffeine fix. Breakfast was excellent.
• Casa Isabella connected us with a driver for our Tayrona day trip, departure from the hotel and pickup from Tayrona, went smoothly. They also organized our return transportation to Cartagena, which worked out well.
The negatives – very few:
• My husband had emailed Casa Isabella about the importance of a quiet room. Again, I was dismayed as to why we were placed in a room next to the breakfast area. However, Jacob, one of the owners, was extremely apologetic and discounted our stay.
• Air conditioner did not work properly. However, the staff was responsive in having someone come in the next day to fix it. Alas, it wasn’t really fixed. It did not matter so much to me, but to other guests it could be important.
• Pool – Very small, but clean. However, we did not come to Santa Marta to hang out at the pool.
• Towels – This is the worst thing I can say about Casa Isabella, they should invest in new ones. Some had holes in them.
Casa de Isabella is a high quality Colombian hotel which we would be very happy to return to.

Room Tip: Top Floor Suite with Private Pool
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  • Stayed: March 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob_Schwarz, Propietario at Casa de Isabella - a Kali Hotel, responded to this reviewResponded July 24, 2014

Thank you for taking the time to leave us this review. We appreciate all of your feedback, and are glad that you enjoyed your stay. Our mission is to constantly exceed our guests' expectations with amazing service and quality, and are elated that you noticed how we try to go above and beyond whenever we can. We regret the negative aspects of your stay, and would like to mention that the towel issue has come to our attention. In investigating the cause, it seems our laundry service uses a harsh bleach which then weakens the towel fibers and can rip holes during the washing process. We have bought new towels and have switched our laundry service. Thank you for helping bring this to our attention, as we always appreciate feedback of all kinds. We hope to see you again sometime! Remember to book direct with the hotel (via our website or by email) for great discounts and promotions.

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Reviewed July 14, 2014

Granted, we spent the extra cash for the suite with the private rooftop pool, but we loved this place. Upgrading to the better room isn't much more expensive, so we recommend it. It's nice to have your own space up at the top of the hotel. The staff here was amazing, just nice, friendly people who were willing to help with everything. The room itself was spacious and nicely decorated, although it did take a while for the A/C to get going. Be sure to ask for an extra key so you can get it started before you're sleeping in the room. They have happy hour and serve tasty, well priced drinks. One of the best things about this hotel is the location. You can walk to so many great restaurants and get a feel for the night life. If we come back to Colombia we would stay there, although we would consider trying their sister hotel which is also highly rated.

Stayed: July 2014, traveled as a couple
Thank Sara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob_Schwarz, Propietario at Casa de Isabella - a Kali Hotel, responded to this reviewResponded July 22, 2014

Thank you kindly for this great review. We work hard to ensure a great time for all of our guests, and are always thrilled when we hear about a fantastic stay. We maintain the one key per room policy to save energy and electricity while guests are not in the room. However, we are quite happy to turn on the air conditioning at a specified time before you arrive after the day's activities so it will be cold when you enter. Thanks for mentioning the area around Casa de Isabella, as there are many great restaurants and bars to visit within a radius of just a few blocks. We hope to see you again soon!

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Reviewed July 12, 2014 via mobile

Is like home ! I sleep more there that in my house !! ... Is comfort .. Elegant ... Warm .. People is very kind.. I don't go to any other hotel the only bad thing .. They don't have l'occitane any more in the bathroom but that is nat a deal breaker ... The have other brand

Stayed: July 2014
Thank Glendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob_Schwarz, Propietario at Casa de Isabella - a Kali Hotel, responded to this reviewResponded July 22, 2014

Thank you so much for leaving this kind review. We always love having you at the hotel, and are proud to be your choice when visiting the city. Our staff works hard everyday to provide a world class experience amid the authenticity of the Santa Marta culture. We hope to see you again soon! Remember to always book directly with us for great discounts and promotions.

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Reviewed July 6, 2014

This is the sister hotel of Casa la Fe in Cartagena (Kali); a beautiful boutique hotel right in the heart of old Santa Marta, within very easy walking distance of everything;

extremely helpful and friendly staff;

Suite 9 & 10 are beautiful suites in particular with private rooftop terraces & plunge pools, top of the range entertainment system (Apple TV) if you need it;

Superb breakfast & breakfast service, especially the 'arepa de huevos', 'huevos en canasta' and excellent bacon, best bread in Colombia!

If you don't have the private rooftop pool, the main pool is excellent with a lovely terrace.

The view is no Cartagena but is one of the few that has made use of its rooftop in Santa Marta;

Massages available at sister Kali hotel in Santa Marta, 3 blocks away (NB: sister Santa Marta hotel in passing appears more up market, lacks outdoor pool and feels a bit incongruous, very attentive staff);

Isabella is super value.

Stayed: June 2014, traveled as a couple
1  Thank Bear5308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob_Schwarz, Owner at Casa de Isabella - a Kali Hotel, responded to this reviewResponded July 10, 2014

Thanks so much for this fantastic review! We are honored that you were so happy with your stay at Casa de Isabella, and took the time to write us up. As you mentioned, our breakfasts are all made to order with fresh homemade bread and many fruits that come from our jungle property, Villa María. We are proud of our staff, and believe they provide world-class service. We hope to see you again sometime! Always be sure to book directly with the hotel for great discounts and promotions.

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Reviewed June 22, 2014

Step inside the iron gate from the hot dusty street, and you find yourself in a small, calm peaceful oasis. The manager on duty during the daytime, while we were there, could not have been more helpful. The rooms are very well furnished, the bathrooms extremely spacious and the toiletries provided in the bathrooms are of the highest standard we have found on our travels through Colombia. Everything is kept spotless, and the staff are extremely polite and helpful. Breakfast could not have been better. We were able to store our bags for five days while we did the Ciudad Perdida trek, and returning to the Casa de Isabella after our trek felt like coming home. I would definitely stay there again without looking anywhere else, and can recommend Casa De Isabella to anyone visiting Santa Marta.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Patricia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob_Schwarz, Propietario at Casa de Isabella - a Kali Hotel, responded to this reviewResponded June 24, 2014

Thanks so much for reviewing us. We love making every stay exceptional, and try to give truly personal, world-class service at every turn. We make a habit of doing whatever we can to make our guests' stays great, be it storing bags for a few days, printing something out for you, or providing free airport pickup for our direct reservations. We will do what we can in our power. Thanks again for the review. Remember to always book direct for your reservations for great discounts and promotions!

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Additional Information about Casa de Isabella - a Kali Hotel

Address: Carrera 2 N. 19-20 | Centro, Santa Marta, Colombia (Formerly Casa de Isabella Hotel Boutique)
Phone Number:
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 67 Hotels in Santa Marta
Price Range: $71 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa de Isabella - a Kali Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Casa de Isabella pays homage to the charm and history of Santa Marta's colonial era while ushering in a future rich in culture and beauty. Founded in 1525, Santa Marta is Colombia's oldest city. Its natural port provided a refuge from long journeys on Spanish galleons, and its position on the north coast allowed explorers to use it as a base camp for trips to the interior. Casa de Isabella sits in the Centro Historico, the Old City of Santa Marta. This area, first developed after the Manzanares river receded in 1850, holds buildings that reflect traditional Mudejar architecture. The building's original owners inhabited the house for four generations and contributed significantly to the city's growth in the 19th and 20th centuries. In renovating the hotel for the modern era, we consistently chose classic style, maintaining the original integrity of the building and its surrounding neighborhood. Our guests feel the simplicity of Santa Marta's natural charm while enjoying modern comforts. From the greenery of the courtyard to the intimacy of a personal rooftop pool, Casa de Isabella fuses the tranquility of Colombian culture with top quality hotel conveniences. With lighting fast Wi-Fi, complimentary I-Pads, and Apple TV, as well as restored furniture and handmade adornments, this hotel stays anchored in tradition while looking ahead toward a bright future. We have proudly renovated the most beautiful boutique hotel in the Colombian Caribbean. ... more   less 
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