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“Amazing!” 5 of 5 bubbles
Review of Casa de Isabella - a Kali Hotel

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Casa de Isabella - a Kali Hotel
Ranked #1 of 68 Hotels in Santa Marta
Certificate of Excellence
Viborg, Denmark
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Amazing!”
5 of 5 bubbles Reviewed January 15, 2013

When you first see the Casa de Isabella with its Purple facade, you think is this the place?
But then you enter into this warm and cozy Casa and feel at home.
The staff is warm and welcoming.
The rooms are amazing, we loved the mood and design.
The pool is just what you need on a warm day.

We loved the option to pay all tips through the total amount.

Casa de Isabella was also wery helpfull when we wanted to go on trips, with tips and help.

Casa de Isabella has collected menues from the best Restaurants around Casa de Isabella and they will also help you arrange delivery to the Hotel.
The Breakfast is enormous and fresh with many different choices, perfect.

All in all we will be back!!!

Room Tip: Go for room 9 or 10, it is worth it.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J-Blanko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, February 1, 2013
Thanks for the great review and we look forward to your return. We are opening our sister hotel Casa de Leda next month very close by. It is a Spa hotel and will be amazing. Please email us prior to your return as we are going to be offering some great unadvertised rates to previous guests of Casa de Isabella.
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583 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 8, 2013 via mobile

We arrived at Casa de Isabella after a bus journey from Santa Marta about an hour before the check in time. We were welcomed with a refreshing drink while we waited for our rooms to be available. We were told 20 minutes but it was actually an hour and 20 minutes but that was the only negative comment we have for our stay. We stayed for 5 nights (middle aged couple and son and girlfriend) and thought it was wonderful. The rooms are really comfortable, everything is very clean. Bathroom looked new. We had lovely fluffy towels, robes, toiletries. The staff were really helpful especially the chap who served breakfast and Franklin who speaks excellent English, but all were friendly. They organise taxis for our various trips which were far more comfortable than those on the streets. They will organise food to be delivered from the local restaurants if you want to eat in. The courtyard with the pool is a very pleasant seating area. We loved it and would definitely stay again.

Stayed January 2013, traveled as a couple
Helpful?
Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, January 17, 2013
Just a wonderful review which we thank you. We are so glad we met your expectations and shows as we try to improve everyday we are meeting our guest expectations. This is entirely our staff working as a team which I am so proud.
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Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

we stayed for a couple of days at this hotel and the experience was the best, since we got the hotel the staff offered to us some juice from their own tree, their English was excellent and just to be clear there are not to many places that i can say that as well, all of them were really kind but it was Franklin who took care of us and he made sure we got everything we need, i had a lot of question, and he always had the right aswer for each one, also the guy from breakfast, i would like to remember his name, he was really helpful, the room was clean and beatiful, the place was well located. anyway, if is the best what you are looking for, you definitely have to stay at casa de isabella.

100% recommended

Room Tip: i didn´t stay in their suite, but it seems a great option
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, January 8, 2013
Thank you for this great review! The gentleman from breakfast you speak of is named Francisco and although his english is limited he makes up for it with his wonderful attitude and desire to make guests comfortable. We felt that having a english speaking staff at reception was extremely important as we cater mostly towards foreign guests. We have a great group who I am extremel proud. Franklin will be moving to Casa de Leda next month when we open next hotel around corner. Of course both properties are under the same companies and guests will be able to use amenites of both. Thank you agin for this great review.
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Vancouver
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 29, 2012

My boyfriend and I stayed at this lovely hotel for three nights.The decor was great, service was excellent, internet was included, the breakfasts were delicious. Overall I would highly recommend it. Note that the pool is very shallow...more like a giant bath. We were both really blown away by the hotel though. Fantastic.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vacationerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, January 8, 2013
Thank you for the great review. Reviews from guests like yourself mean a great deal to us and gives the staff a stronger feeling that the work we are doing is recognized. You are correct in you accessment of the pool as it is a a plunge pool for cooling off and relaxing after a day in Caribbean heat.
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Dublin
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

We decided to stay somewhere really nice for the end of our trip and chose Casa de Isabella for one night....we werent disappointed! It was beautiful. Franklin checked us in and explained that there was a problem with the room we had requested, they did not have a double only a twin...so he had arranged for a suite...amazing!! We had a sitting room area, fabulous bedroom, comfy bed, soft sheets...all that you would hope for with a boutique hotel. What we didnt expect was the stairs up to our own private jacuzzi and roof terrace...incredible!!

We got breakfast which was really good, the staff were really nice, it was really close to the Marina and a number of restaurants...couldnt recommend it highly enough, especially if there was an occasion to get a suite

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nicki g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, January 8, 2013
Thank you for your fantastic review. The suites are very nice an in high demand. I personally would like to use the terraces for that late afternoon sunset but it never is available. There is nothing better than watching a sunset on the suite terraces. Really just perfectly tranquil moments are extremely hard to find in life these days and the moment that the sun touches the bay is so perfect IMO.
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Medellin, Colombia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 23, 2012

Casa Isabella is a great little boutique hotel in the historic centre of the city of Santa Marta.
We only spend 1 night, so did not get to know too much of the city, but the location seems great; it's just 1 block from the beach, and 2 blocks from a nice park with some bars and restaurants.

The hotel has great service, good food, and cute and appropriate rooms. Despite being on the main floor, and in one of the less bright and private rooms, the atmosphere created in the room makes it feel much different than it is.

If going to Santa Marta again I would not even doubt to stay at this hotel again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank uncrase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, December 27, 2012
Thank you for the great review! Yes the rooms on the first floor can be a little darker because of building design. We created internal gardens to allow light in and also windows on both sides of room. A Patio window and internal garden window in all rooms. Most places you will not see an internal garden window so we feel we exceed 99% of comparable places. However since they are on first floor there is less light passing than the second floor rooms and of course the suites. Thus we discount the price of these rooms on 1st floor to a lower rate than 2nd floor and suites to compensate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, ON
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

Great little hotel! Firstly, the staff is amazing - from the front desk to the lovely people preparing your breakfast, everyone was friendly, always smiling and very very helpful in terms of helping us plan our days in Santa Marta. The front desk, especially David, was very patient with my questions about Tayrona Park, local restaurants etc. etc. I very much appreciated being able to talk to someone in English and put away my guidebook for a few days!

Secondly, the little perks were pretty awesome - from free long distance calling, the availability of an i-pad, L'Occitane body products to having an on site full bar incase you didn't feel like heading out for a drink.

The breakfasts were delicious (I recommend the pancakes); and the overall zen feel of the hotel helped us forget that we were in the midst of the hustle & bustle of a somewhat chaotic city.

Most importantly for two female travellers, safety was never a concern (even though our room was on the main floor) - the front door was always locked and you had to buzz in to have someone come and open the door for you.

I would definitely recommend Casa de Isabella (if you're lucky enough to get a room!).

Room Tip: We would have preferred a room with some more natural light but I'm not sure if any of them have...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ladymarielle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, December 27, 2012
Thank you for you wonderful review. I do think having someone who speaks english always on staff is imprtant and hard to find in Colombia. We are trying to cater to international guests. We kknow we are not perfect but trying and we will always be trying to improve. Recognition of the good work of the staff really is helpful as we see we are getting better.
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Additional Information about Casa de Isabella - a Kali Hotel

Property: Casa de Isabella - a Kali Hotel
Address: Carrera 2 N. 19-20 | Centro, Santa Marta, Colombia (Formerly Casa de Isabella Hotel Boutique)
Phone Number:
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 68 Hotels in Santa Marta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa de Isabella - a Kali Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Casa de Isabella pays homage to the charm and history of Santa Marta's colonial era while ushering in a future rich in culture and beauty. Founded in 1525, Santa Marta is Colombia's oldest city. Its natural port provided a refuge from long journeys on Spanish galleons, and its position on the north coast allowed explorers to use it as a base camp for trips to the interior. Casa de Isabella sits in the Centro Historico, the Old City of Santa Marta. This area, first developed after the Manzanares river receded in 1850, holds buildings that reflect traditional Mudejar architecture. The building's original owners inhabited the house for four generations and contributed significantly to the city's growth in the 19th and 20th centuries. In renovating the hotel for the modern era, we consistently chose classic style, maintaining the original integrity of the building and its surrounding neighborhood. Our guests feel the simplicity of Santa Marta's natural charm while enjoying modern comforts. From the greenery of the courtyard to the intimacy of a personal rooftop pool, Casa de Isabella fuses the tranquility of Colombian culture with top quality hotel conveniences. With lighting fast Wi-Fi, complimentary I-Pads, and Apple TV, as well as restored furniture and handmade adornments, this hotel stays anchored in tradition while looking ahead toward a bright future. We have proudly renovated the most beautiful boutique hotel in the Colombian Caribbean. ... more   less 
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