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“The best in Santa Marta and Colombia”

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Casa de Isabella - a Kali Hotel
Ranked #1 of 67 Hotels in Santa Marta
Certificate of Excellence
The Hague, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The best in Santa Marta and Colombia”
Reviewed March 7, 2012

Arriving in Santa Marta we took the time to look around for a hotel. After having seen hotels in different categories we went to look at Casa de Isabella as a last option. We had a very friendly reception and we were allowed to see three different rooms. We have chosen room number 7. Finally a real boutique hotel in Colombia! The room was nicely furnished and the bathroom was also great. The pool is not that big but is perfect with a lounge area where you can relax after a busy day at Tayrona National park.
The breakfast is great, you can chose eggs, pancake with marple syrup and anything else you like.
Casa de Isabella is the best!

  • Stayed March 2012, traveled as a couple
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Helpful?
4 Thank Hans_Emese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, March 8, 2012
Thanks so much for this wonderful review. We are trying to be chic and affordable. it is a balancing act but I think our staff is the heart. This is such a nice review thank you again.
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
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English first
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2012

I spent 4 nights in this lovely beautiful hotel. I was traveling alone in town to visit family. The rooms are immaculate and tastefully decorated. The breakfast was fresh and delicious. The whole hotel is gorgeous from the pool to the cucina to the sitting area with outside shower. I kind of wished I had reserved a suite to see what must be fantastic views of the Bay from the rooftop. The whole staff was exceptional! Especially Frankin, David and Dauner. If I needed anything they were there immediately to assist me. I needed transportation back to Baranquilla airport very early in the morning and they arranged to get a car for me. It was a 5-star experience! Thank you Casa de Isabella!

  • Stayed March 2012, traveled with family
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Helpful?
1 Thank SophiaCeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, March 8, 2012
I thank you sor this 5 star review. Our staff is really the heart of everything we do at the hotel. This is why we add the optional tip as we want to build a team spirit. It is optional but is plit evenly between all staff and is only based on room rate.

I hope you used the 30% discount promotion through Trip Advisor. We actually have been surprised that everyone is not using it as rates are lower than the range shown on Trip Advisor by 30% currently as we build a clientele.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 5, 2012

We spent one night in this absolute gem of a hotel and wish we could take it with us as we traveled around Colombia. We were greeted with a warm welcome and were accomodated when we asked if we could stay in an upstairs room as opposed to the street-level room we'd reserved. The room (#8) was beautiful with an incredibly comfortable bed and elegant decor. During the stay, we were able to use the hotels iPads, dipping pool, and enjoyed a large, delicious breakfast. Although I was not able to make international calls from our room (free to all staying at the hotel), I know the staff would have fixed the issue if my need had been more urgent. The best seafood restaurant in the city (Donde Chucho) is right around the corner. Overall, a wonderful stay! Highly recommended!

Room Tip: Room 8 is beautiful - but it is right next to the breakfast sitting area (not a problem for us, but...
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  • Stayed February 2012, traveled as a couple
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Helpful?
2 Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, March 8, 2012
Thank you for the wonderful review. I see you had trouble with the phone to make calls and also sure it was a minor issue. We spent a lot of time designing phone system with Google Voice and PBX for local. Thanks for review.

I hope you took advantage of the Trip Advisor discount which lowers rates 30% from what is seen on the rate range here.
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Philadelphia, Pennsylvania
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 26, 2012

This hotel really stands out from others I've stayed in abroad. The attention to customer service is great. Everyone was very friendly, and surprisingly (compared to the rest of Colombia, a lot of people in the hotel speak English). Franklin was especially sweet and helpful during our stay.
The room was huge and very clean, and the hotel pool was very nice. There is a bar downstairs where you can sit and have a beer and mingle with the other guests.Breakfast is served outside on the porch everyday, and you can order the night before to make sure its ready. There is a very helpful booklet in the hotel that explains the services the hotel offers, along with simple things like wifi password and nearby restaurant menus. I would definitely stay here again if I return to Santa Marta!

Room Tip: The suites have ocean views and private jacuzzis...wish we had gotten one!
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  • Stayed February 2012, traveled with friends
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Helpful?
2 Thank trianne81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, February 28, 2012
Thank you for your review and we appreciate the advice on breakfast. We met about this again and will be adding an additional part time person to help on days of higher occupancy. We currently have one addtional part timer but we need to try to get this service aspect better. Thank you and as we are trying to get the proper balance.
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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 25, 2012

We stayed one night at Casa Isabella and had a wonderful stay. The rooms are comfortable and well equipped. The staff is very helpful and speaks english. The breakfast patio is beautiful, although breakfast service was slow. The hotel is centrally located, close to the water and the main square. Couldn't have asked for more in Santa Marta!

  • Stayed February 2012
    • Value
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Helpful?
Thank laura1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 24, 2012

From the minute we arrived the staff where so content in ensuring our stay was comfortable and enjoyable. The staff and management really go out of their way to help, nothing is to difficult, they are always smiling, happy and make you feel welcome.

A very relaxed and lay back environment to suite the beauty of Santa Matra, We stayed in one of the two suites with the roof top jacuzzi which was unique and spacious. The Hotel was beautifully renovated and well positioned. We would definitely go out of our way just to return and stay at Casa De Isabella.

Room Tip: the two roof top suites cost a little more but are well worth it
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  • Stayed December 2011, traveled as a couple
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Helpful?
Thank Ashharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2012

We visited Colombia in February and selected this small hotel in Santa Marta initially based on the owner's responsiveness to his customers questions on line. I am happy to report that it did not stop there and that this was a truly wonderful experience. The hotel is beautiful, a gem in an old city. Tastefully decorated, comfortable, great staff and breakfast for all tastes. If you can get a suite on the top floor, number 9, and are not afraid of stairs, by all means, request it. The staff was kind, spoke English and was very courteous and helpful. The City itself has a way to go in terms of tourism but there are numerous restaurants, sites to see and trips to the surrounding countryside. The hotel will help you arrange the tours and just about anything else. All in all, a great hotel.

Room Tip: The plunge pool is on the second floor and the top suite has a private jacuzzi and area outside with...
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  • Stayed February 2012, traveled with family
    • Value
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Helpful?
2 Thank Leslie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_sutcliffe, Owner at Casa de Isabella - a Kali Hotel, responded to this review, February 24, 2012
Thank you for the kind words and we all enjoyed meeting you very much. I hope you enjoyed our property next to Tayrona as well. Please try to come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa de Isabella - a Kali Hotel

Property: Casa de Isabella - a Kali Hotel
Address: Carrera 2 N. 19-20 | Centro, Santa Marta, Colombia (Formerly Casa de Isabella Hotel Boutique)
Phone Number:
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 67 Hotels in Santa Marta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa de Isabella - a Kali Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Casa de Isabella pays homage to the charm and history of Santa Marta's colonial era while ushering in a future rich in culture and beauty. Founded in 1525, Santa Marta is Colombia's oldest city. Its natural port provided a refuge from long journeys on Spanish galleons, and its position on the north coast allowed explorers to use it as a base camp for trips to the interior. Casa de Isabella sits in the Centro Historico, the Old City of Santa Marta. This area, first developed after the Manzanares river receded in 1850, holds buildings that reflect traditional Mudejar architecture. The building's original owners inhabited the house for four generations and contributed significantly to the city's growth in the 19th and 20th centuries. In renovating the hotel for the modern era, we consistently chose classic style, maintaining the original integrity of the building and its surrounding neighborhood. Our guests feel the simplicity of Santa Marta's natural charm while enjoying modern comforts. From the greenery of the courtyard to the intimacy of a personal rooftop pool, Casa de Isabella fuses the tranquility of Colombian culture with top quality hotel conveniences. With lighting fast Wi-Fi, complimentary I-Pads, and Apple TV, as well as restored furniture and handmade adornments, this hotel stays anchored in tradition while looking ahead toward a bright future. We have proudly renovated the most beautiful boutique hotel in the Colombian Caribbean. ... more   less 
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