I took my 4 kids to spend the day at this resort since it was my first time reuniting with them in years. At the the first gate I was stopped by gate keeper and asked (in a very unfriendly and not-welcoming manner) what I needed, I explained that I wanted to spend the day and wanted to purchase 5 day passes and so he directed me to a second gate further down the road where I was not greeted by Doorman Maximiliano Pabon and in a non-welcoming tone of voice he asked me .."Yes?" Now I explained this doorman about what my intentions were and he told me that I needed to go back to the other gate (gate from which I was told to come to him), So I told him I just came from this other gate and attendant had forward me to him that I wasn't gonna go back to the other gate and that I needed to go inside and talk to the front desk agents where he in a very aggravating tone of voice told me that it wasn't possible.... that I needed to go back to talk to the first gate attendant and Mr. Pabon closed the door on my face! At this point I was getting very stressed and aggravated by this individual. I asked for him to call me a manager and he bluntly refused to and said I need to go back to the other gate. Happens that a Bell attendant (I'm guessing he was) heard me complaint and went inside and talked to the front desk clerk and authorized this doorman to let me in. This front desk clerk helped me in getting those day passes and heard my complaint, apologized tried to calm me down (Ironic that the place I had chosen to relax and enjoy my reunion got me on such of high level of discomfort and stressed all in front of my kids).
I asked to talk to a manager and I was told managers were in a meeting, I asked if a manager would come see me and talk to me when the meeting would be finished and pointed to the reception clerk where I would be seated.... A manager never came to see me.
- Official Description (provided by the hotel):
- Between the mountains and the Colombian Caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more less
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- Also Known As:
- Zuana Beach Hotel Santa Marta
- Zuana Beach Santa Marta