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“With limited choice this will do”
Review of Hotel Casablanca

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Hotel Casablanca
Ranked #6 of 42 Hotels in San Andres Island
Melbourne, Australia
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“With limited choice this will do”
Reviewed February 11, 2013 via mobile

There are not that many hotels on this small island so for limited choice this hotel will do! The location is great as its right on the beach. The pool is okay but has limited swimming times. The food is average but a lot of variety. The staff with a very few exceptions are just rude, especially the receptionists. Mattel the bell boy is a sweet heart. So if you need anything at all just ask him.
The room itself is average. A lot of coach rachel running around but the whole island has them.
Try and get a room with a view where possible cause it makes it all worth it.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casablanca46, Gerente at Hotel Casablanca, responded to this review, February 21, 2013
Respect Sir:

We have received your rating and comments through communication true trip Advisor about our service. Believe us is a pleasure for us that you inform us about the experiences presented at our hotel, are positive or negative, help us to inprove our services standards; as you well aware. That the reason for our business. We have already sent these suggestion to the corresponding departments so that they are taken into account in the future and do the respective instructions we condone sincerely for the inconvenience this migth have caused, at the time that we will take measures to try to minimize the disturbances in our guests.

Please accept these apologies and thanks for your patience and tolerance

Best regards,

German Arenas Tobian
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,179 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
Montreal
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2013

Hotel Casablanca has an amazing veiw towards the sea and to the beautiful island of Jhonny Cay. Once we entered the hotel the staff treated us very well, all the staff were kind and made us feel very welcome. We were taken to our room and the bellboy gave us a through out tour of the hotel room and told us how to control the things in the room. Our first night in the hotel room our air conditioning broke down and maintenance was in our room in a coupleof minutes and our A/C was fixed in less that ten minutes which we found fantastic. The only thing we disliked about the room was the bathroom. The bathroom had the toilet on one side with transparant doors and the shower was on the other side directly across from the toilet and the doors to the shower were also transperant and that was a bit uncomfortable but we werre able to manage. The food in the hotel was spectacular as it was a buffett. All the food was fresdh and typical of South America. Hotel Casablanca really made oiur stay more enjoyable and was really worth the money that we payed. We most certainly will stay in Hotel Casablanca again

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Peppita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
144 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed December 8, 2012

The hotel has a great location, just 5 meters from the beach. The rooms are spacious and clean. You have to pay a double price to have a sea view though!
The receptionist are lazy, slow and very unpleasant. Their main answer is NO.
We stayed 2 people there and could NOT get a second room card till it has been 'approved' by a manager- 'only one card per room' - well it is probably the most stupid rule of not only San Andres, but maybe the whole Colombia- someone must have invented that stupidity and it needed more that 24 hours for get the second one. Of course the receptionist could NOT think of calling the manager the same day, it was just beyond her broad imagination.
Breakfast food is very limited and poor. Presentation miserable. Probably my dogs get better meals.
However, other meals at the restaurant, when you pay separately, are nice, delicious and presented in proper way, but the service is again the best- reserve 30 minutes before you get bread and butter (if you ever get it, maybe you have to ask for it).
AC and internet works fine.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jaroslaw S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 4, 2012

I stayed at the Casablanca with my family for 4 nights. The hotel was ok - a bit expensive. It has one small pool, no gym or spa and the rooms are big and clean. They were doing some renovation work so there was a lot of banging coming from above all day long. The hotels is in a good location right next to a beautiful beach however I was a little disappointed with the downtown area surrounding the hotel. It is dirty and very commercial are with rows of stores selling cheap tat. It is best to go all inclusive as there are no decent restaurants in San Andres and the hotel restaurant has no breakfast menu. I guess it was low season as a lot of places appeared to be closed however there are a couple of local places where you can get fresh fish and rice for around $10.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank carlosmeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Canada
1 review
Reviewed September 3, 2012

I showed up at very short notice, the clerk at the desk was very helpfull and even upgraded my room because my WIFI wouldnt wouldnt work. Friendly staff and very clean rooms:) Best part of the trip was the scooter ride around the island, bring your camera some water and enjoy the views!

  • Stayed September 2012, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank shanehanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 19, 2012

I was on San Andres for 2 weeks started off at the Hotel Decameron Aquarium, which was horrible. Ended up finding this hotel. This is by far the best spot on the Island. Located right in the heart of everything and steps from the beach. Rooms are average but for the price compared to the other options on San Andres this is the spot. Ask about the apartment you can rent if you can book the apartment associated with Casablanca DO IT and you won't regret it. But overall you wont go wrong with location of this hotel.

Room Tip: before booking ask about the apartment they offer
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bryant L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 10, 2011

I have stayed in three different hotels in San Andres, Colombia, and Casa Blanca was the best. Great relaxing caribbean atmosphere with the personal touch that big resorts cannot provide.Great caribbean experience. Handy hotel. Pristine rooms. The best.

  • Stayed August 2010, traveled as a couple
    • Value
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Helpful?
13 Thank TravelSavvy2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casablanca

Property: Hotel Casablanca
Address: Avenida Colombia, No. 3-59, San Andres Island 880060, Colombia
Phone Number:
Location: Colombia > San Andres and Providencia Department > San Andres Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in San Andres Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Casablanca 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
National Tourism Registration No. 3436. The Casablanca Hotel of the Island of San Andres, Colombia, is pleased to announce the opening of its new swimming pool. Hotel Casablanca, your right choice in the Island of San Andres. ... more   less 
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Also Known As:
Casablanca Hotel San Andres Island

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