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“Best vacations ever” 5 of 5 stars
Review of Sunset Hotel

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Sunset Hotel
Ranked #1 of 40 Hotels in San Andres Island
Certificate of Excellence
GreenLeadersBronze level
Lima, Peru
Level Contributor
10 reviews
4 hotel reviews
“Best vacations ever”
5 of 5 stars Reviewed June 22, 2014

This hotel was simply wonderful. Let me elaborate a bit. San Andres is a beautiful place to be, with gorgeous beaches, wonderful sea life, and nice people. You hardly need anything else to have a great stay. But in this case this hotel made our vacations even better. Mr. Lindsay Madero, the general manager and owner of the hotel, is a fantastic guy! He and the rest of his family really helped us to get the most of the island. We stayed for 5 nights and every single day we had a different breakfast, lunch, and dinner. Every time it was delicious and promptly served. We also took diving lessons from Sharky Dive Shop, located in the hotel and operated by Mr. Lindsay's brother. It was simply beautiful. We also took, as recommended by Mr. Lindsay, a boat to Johnny Cay, which had the most wonderful beach of our whole trip. And finally, Mr. Linday's suggestion that we use a bicycle to get to some places of the west side of the island was incredible! We couldn't have got as many nice pics by using the bus. Just to finish, this hotel was simply wonderful. It is your best choice if you want a quiet place to rest and have vacations at your pace.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sergio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsay m, Manager at Sunset Hotel, responded to this review, July 2, 2014
Thank you Sergio for taking time to write a review. It gives us great pleasure to know you had your best vacation ever and really enjoyed our service and food. Looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
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    14
    3
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bogota, Colombia
2 reviews
5 of 5 stars Reviewed May 27, 2014

The Sunset Hotel was an amazing place to stay while on San Andres Isle. The location is quiet and the view is increadible. I spent two weeks at this hotel with my mother and girlfriend and was very relaxed the entire time. The owners are very kind, personable and both speak english very well. they would help with every request and tips to make our trip more enjoyable. The rooms are very clean and maintained everyday, the food is delicious and affordable. They offer all the amenities from snorkle gear to motorized scooters for cheap. I plan on returning to San Andres again and will definetly be using this hotel again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 1976Dennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsay m, Gerente at Sunset Hotel, responded to this review, May 31, 2014
Thank your very much for taking time to write a review of our hotel. We are glad to know you had a great time and enjoyed your stay with us. It was a great pleasure knowing and serving you and we are looking forward to your next visit.

From the most beautiful sunsets,

Sunset Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 13, 2014

It was lovely to stay there. Quiet, big rooms, nice snorkeling in front and lovely staff. But if you love party and crowded beaches you need a golf cart or Motorbike or take the bus in front of the Hotel.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Ar0undthew0rld2173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsay m, Manager at Sunset Hotel, responded to this review, May 14, 2014
Thank you for writing a review of our hotel. Great to know you had a lovely time at Sunset Hotel and hope you can return soon to visit us.

From the most beautiful sunsets,

Sunset Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Londrina, PR
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 2, 2014

The hotel is located in the quiet part of the island. The hotel is family owned. They will make you feel at home. The location is spectacular- the most amazing sunset! Very good services: clean rooms, good food and peaceful location out the way from loud and crowded beach. They were very helpful and spoke both English and Spanish. In the hotel there is Sharky Dive Shop and you can schedule excellent snorkelling / scubadiving. By the way, there is shipwreck (little sailboat) in front of the hotel, just 100 m and if you are not a diver, go there for a excellent snorkelling . I backpacked alone to San Andres and Isla Providencia and I loved Sunset Hotel! Thanks to Mrs Marley and Mr. Lyndsay!

  • Stayed March 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ana Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsay m, Gerente at Sunset Hotel, responded to this review, April 4, 2014
Dear Ana,
Happy to know you loved your stay at the Sunset Hotel! It was a pleasure serving you and hope you can come back and visit us. Thank your for recommending snorkelling at the little sailboat.
From the most beautiful sunsets,

Sunset Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 8, 2014

We were pretty disappointed with our stay at this hotel and not sure how it can be No.2 on trip advisor?! The location is not great and there is nothing around, during the day this is fine as we took local buses to beach and town but at night to have to pay $20 for a taxi each way is a little steep as there are no restaurants close by that open for dinner. The hotel itself is extremely old and basic. They do have air con in the rooms which is a plus but bathrooms very old. For $110 a night there must be better on the a Island. Breakfast was also pretty basic. It's also not on a beach and the hotel pool is more of a scuba diving practice pool and did not look appealing to go in at all.
Would recommend staying on a beach closer to town.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank love2travel151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsay m, Gerente at Sunset Hotel, responded to this review, March 14, 2014
Thank you very much for taking time to write a review as per it helps us find opportunities for improvement. Our position on TripAdvisor is thanks to the positive reviews of most our our guests.
We market our hotel to guests who prefer peace and quiet and enjoy the rural setting of the island instead of our urban downtown.

We also help our guests in their lodging decision-making process by providing distances from the hotel to town and to the closest beaches. This information is provided in our website and also on the websites of the online travel agencies (OTAs) that we work with, including the one you used to make the reservation.

Regarding our facilities, we are conscious of the need to continuously upgrade them and we are always working on this aspect.

From the most beautiful sunsets,

Sunset Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 3, 2014

We enjoyed our stay very much. We liked being away from the hustle and bustle. And there are scooters and golf carts if you want to get away. Also, buses come by about every fifteen minutes. Lindsay, Marly, and Claudia were very friendly and helpful as we transitioned to the Spanish culture :). Clean room, great swimming pool, good food. My Husband had a severe bout of heartburn one night. The next day, Marly and the kitchen staff made him some green tea. Also a papaya smoothie. We enjoyed the snorkeling across the road. Saw some nice coral and fish. One night, the power was out at dinner time for about an hour and a half. But everyone managed well with the aid of candles and flashlights. The celestial view was fantastic! We shall return!

Room Tip: Ask for the "room with a view". Bring a flashlight or LED head light.....just in case...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Marsha642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsay m, Gerente at Sunset Hotel, responded to this review, March 7, 2014
It was our great pleasure having you at the hotel and glad to know you enjoyed the peace and quiet that surround us. Natural mint tea does wonders.
We agree that the best snorkeling and diving area in the island is just across the road and the view of the stars at night is amazing.
We are looking forward to your next visit. Thanks for taking time to write a review.

From the most beautiful sunsets,

Sunset Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 stars Reviewed February 10, 2014

My wife and I booked five nights in January of 2014 based on these fabulous reviews. But what an enormous disappointment we were faced with immediately upon arrival. We are NOT Four-Seasons people. We only expected clean, simple, comfortable, quiet accommodations, and at a location near the water that we might snorkel a bit without getting killed and possibly earning an Open Water Scuba Diving certificate while we were there. Again, our visit here was based on the professional photos taken of the hotel and THESE reviews that rate this hotel No. 1 on the entire island. Yes, the best hotel on the entire island! A number 1 rating is an absurd and unbelievable rating for this hotel.

The hotel is quite long in the tooth and to make up for it, it is not well maintained. It's true that the owner is quite friendly and helpful, and this fact alone will garner an extra star every time. However, the owner's warm and friendly demeanor won't mend the broken neck you'll receive while climbing down a slippery steel pipe ladder - your only access to the water, into the surge - that is if you're brave enough to attempt a swim. The entire western coastline of this island is a blockade of sharp jagged lava-rock effectively separating people from water except where a single sloppy concrete path has been poured over the sharp lava rock.

When we confessed to Lindsay - the owner, that we needed to terminate our reservation based on what we clearly saw as dangerous access to the water, he went on the defense and showed us where on his web site FAQ page (below the misleading photo of a beautiful beach two miles away) that it states that there is no beach. We knew there was no beach, but we certainly didn't realize we couldn't safely enjoy the Caribbean ocean from the hotel. You will not see photos of the jagged shoe-shreading lava rock coastline on the website. Anyway, he then informed us that there would be a one night's reservation penalty for bailing out early. So we stayed one night. It certainly was a penalty. It was horrible. The wall between ours and the neighboring room was so acoustically thin as to be nonexistent. It might as well have been a curtain. The couple next door played music far louder than it needed to be until about 11:30 pm and they spoke even louder to each other in spanish in order to overcome it. We laid there that night listening to every song they played and every word they said. In the morning we showered in a gross stall shower. It was like a large petri dish. Bath supplies consisted entirely of two rounds of sandy soap the size of a fifty-cent-piece that didn't make suds. Thankfully, there was hot water via an electric shower-head and no one got electrocuted. There is an old tube-type TV on a wall bracket near the door that's always at the ready to bash you in the head as you pass by.

Breakfast, starting at 8:00, was of fruit, previously-made french toast, and oscar-mayer wieners. There is no cooking done on the premises - only heating of previously-prepared food from somewhere else on the island. Dinner was of tasteless frozen shrimp in corn-bread cups (?), and a simple chicken sandwich. Yes, frozen and totally tasteless shrimp here in the middle of the Caribbean.

The sunsets at the Sunset Hotel are pretty nice, but unfortunately you must walk across the street and stand on the side of the road to watch it. There is nary a chair or bench to sit on, nor sand to stand in, only a narrow shoulder littered with debris on the side of the pavement.

Your only transportation is a bus that passes by every 30 minutes or so, or a fifteen dollar taxi if you call for one. There is NO parking here. The only parking space, which was emptied for the website photos, is filled with the owner's car and motorcycles such that you can just scootch by with your luggage.

If total seclusion and tired-out accommodations at Hilton prices is what you're looking for, the Sunset Hotel is the perfect choice. There is nothing anywhere near it. You will be totally isolated. Lindsay is a nice guy though, and perhaps his hospitality will make it all better for you as it apparently did for the other reviewers.

Cost per night here was COP$226,000 (approx. US$119) for the two of us.

We were amazed at how much more we got at a hotel on the other side of the island for ten dollars more per night.

We've traveled and hosteled in South-East Asia, Europe, and each of the Central America countries, and I see 78 reviews giving five stars to this hotel making it the best rated on the island.

I don't get it. This is a forty-five-dollar room and certainly not the best on the island.

Room Tip: There was a barking dog at night. It might have been in the building next to us or in the room next...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
10 Thank ChrisandJess2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsay m, Manager at Sunset Hotel, responded to this review, February 12, 2014
Thank you very much for your detailed review.

As soon as you arrived to the hotel, you said you did not wanted to stay. In our point of view, this issue is about you not wanting to pay the applicable cancellation policy you agreed on when you made the reservation via the online travel agency.

From the most beautiful sunsets,

Sunset Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Hotel

Property: Sunset Hotel
Address: Carretera Circunvalar Km. 13, San Andres Island, Colombia
Phone Number:
Location: Colombia > San Andres and Providencia Department > San Andres Island
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 40 Hotels in San Andres Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sunset Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Located in the southwest coast of the beautiful island of San Andres, Sunset Hotel has 16 comfortable rooms fully equipped and specially designed to offer its guests a personalized service in a natural and romantic environment. Due to its location, SunSet is the ideal place to relax away from the city and enjoy the underwater world just a step from the hotel. Here are some of our services: -"Bon Astre" Restaurant-Adults and children swimming pool-Air conditioning-TV-Diving equipment rental-Own water and power plant. San Andres Islands for Divers: The magical island of San Andres is located in the Southwest of the Caribbean Sea, forming a beautiful archipelago with the islands of Old Providence and Santa Catalina. Due to its privileged location, San Andres has a pleasant tropical climate throughout the year and a water temperature of approximately 26 Celsius. The island is surrounded by coral reefs on the east coast and the west coast; where the SunSet hotel is located, and the sea is rich in corals and sponges. SunSet Hotel offers all you need for a successful diving experience; excellent location in front of the best dive sites and a full list of diving services including diving courses, equipment rentals and guided tours in our boats. Divers can see many of the characteristic species in the Caribbean Sea as the island is recognized for its high underwater biodiversity and includes marine protected areas as part of the Seaflower Biosphere Reserve. The dive sites of the island offer steep walls, shipwrecks, caves and tunnels filled with marine life and the sea is calm with an underwater visibility between 50 and 60 meters. ... more   less 
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