We reserved this hotel in November 2012 for December 26-30 2012. We were assured a room in front of the sea in the second floor and we were required to wire half of the price to the account of Andrew Howard (son of Atanasio Howard, owner of the hotel). When we got there, our room had been assigned to someone who was staying longer. They "took care" of the situation by sending us to a nearby hotel while they were telling us that those rooms where part of Cocobay. The rooms were at the other side of the road, by no means in front of the sea. As these were not the rooms we paid for (this is a cheaper hotel with very dirty rooms), we were sent to an alternate building (also in the back, and for which they do not show pictures on the internet). The room was not clean, we found blood stains in the mattresses and filthy linens. The bathroom was also dirty. It was late at night so we stayed, but the next morning we woke up full of bedbug bites. Naturally we moved out and we spent the whole day finding other place. As we paid for two nights, we requested a reimbursement for the remaining night (90 USD). The owner said that it was his son who received the money and therefore he could not give us the money back. After 2 hours of arguing, the owner agreed to give us (45 USD).
In the end, we ended up with bedbugs bites, a pretty bad experience, one day spent looking for another place and only 45 USD back out of our 180 USD advanced payment.
PLUS, when going to Providencia take into account
1. Be prepared to pay and always keep with you the boleto turístico (25 USD).
2. If you go From San andres by plane, you have to reserved it by calling Decameron. If you go by Catamaran (boat), you should know it is a tough 4-hour trip with fairly big waves. Be sure to take medication for the drowsiness. The way from Providencia is slighty better and only takes 2.5 hours.
3. Be sure to go to the sector of Agua Dulce. Nice bars, restaurants and beach.
4. You can rent golf cars and motorcycles top drive around the island.
5. Cabs are expensive, try to take mototaxi or going in the back of pickup vans, both services are just 3000 pesos per person. Don't pay anymore.
6. The caracol (sea snail or winkle) is banned. Try not to consume this endagered species. Everyone will offer it to you, sadly they offer it in every single restaurant in Providencia.
7. Take enough cash with you. Businesses don't usually accept cards.
Andres and Cecilia