Staff is great. Always helpful and willing to make you feel at home. Do not expect a 4 star hotel. It is not. I got a room facing the street on the side of the building which turned out too be very noisy. There are bars around the hotel which will be open every day of the week until very late (2 am or so) and I could here all the noise in my room as the windows are not thick enough. If you want a 4 or 5 stars hotel go to el poblado area. If you happen to find this hotel for a much lower price and you're trying to save money it is ok to stay here. Place is clean and safe. Breakfast is good too.
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