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“Very poor service”
Review of Park 10 Hotel

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Park 10 Hotel
Ranked #19 of 111 Hotels in Medellin
Certificate of Excellence
Reviewed December 8, 2013

Honestly, most 3-star hotels have better service. We had to wait 2 hour to check-in, there was an issue with the reservation (apparently it was a system fault), and the staff was more interested in blaming it on us rather than fixing the problem. I expected a lot more for that price.

  • Stayed: November 2013, traveled with friends
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Thank carlj010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Community Manager at Park 10 Hotel, responded to this reviewResponded December 18, 2013

Greetings Mr. Carlj10
We appreciate you chose us as your lodging option in Medellin and also value you sharing these comments with the future visitors to our city.
We are truly sorry you had this negative experience at the Park 10 Hotel, because, as you might have read in all our reviews, our hotel is recognized for a respectful and punctual service. Currently we are migrating to a new software which will allow us to deliver faster check ins and check outs and be more accurate in all our procedures at the Front Desk. Besides this, it is unacceptable that solving an issue takes up to 2 hours, that it why we are investigating this situation to take proper corrective measures.
We hope that, despite of the waiting, the other services and products of the hotel have been of your liking, and also hope you will give us another chance in the future to serve you in Medellin and live the Park 10 Hotel experience to the fullest.

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142 - 148 of 320 reviews

Reviewed December 3, 2013

This is always a pleasure to stay at the Park 10. This hotel is located in a safe and quiet area close to the finest restaurants in Medellin and 5-7 minutes walk to Parque Lleras. Mini-suite rooms are spacious with a separated living area, beds are outstanding and bathrooms are well-equipped with good pressure running water. The staff is nice and helpful.

The complementary breakfast use to have more variety in the past and so was the menu at the restaurant. There seems to have fewer choice on the table. Milk and yogurts use to be on ice to keep the cold, now they're just in a tray and become warm quickly.

Room Tip: upper floors are more quiet.
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  • Stayed: November 2013, traveled on business
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Thank Easygoing47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

I was in Medellin for business and had the pleasure of staying at Park 10. It's charming and well located with a wonderfully relaxing atmosphere. The staff is competent and helpful, the food is good and starting your day with breakfast in the courtyard can't be beat. I stay in many hotels worldwide and find the star rating system varies by region but i found this local venue much more enjoyable than highly rated hotels elsewhere.

  • Stayed: November 2013, traveled on business
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Thank tfriesenborg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

A very nice room with a good place to set up the computer and great connectivity (each room has it's own wi-fi address. The furnishings are classic and the room is clean. A cabinet divides the room into a little mini-suite with a living area on one side and the bedroom on the other. My only quibles would be that I wish the TV was on the living side with the computer work space (I may be in the minority there since a lot of people like to watch TV in bed) and that the closet was not part of the bathroom.

The compimentary breakfast has an egg/omlette station and a good variety of local and international breakfast items. The service was great.

Room Tip: The hotels are surrounded by other business so there's not one that has a particularly better vi...
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  • Stayed: October 2013, traveled on business
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Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2013

My daughter and II stayed at the Park 10 for a week in late August. We were greeted by gracious staff, who immediately made us feel comfortable. Our room was on the corner of the second floor, street side, which made us keep the shutters down due to lack of privacy. I might ask for a different room next time. But as we were not around much during the day, it did not matter much to us. The room itself was nicely appointed, with very comfortable sofa, chair, and bed. Bathroom was small, but modern. Safe, fridge and other amenities were in good working order. The decor of the room, as well as other parts of the hotel, can be described as masculine with a nice old-world feel to it. There are cozy areas aound the hotel to hang out. The center courtyard bar/restaurant was pleasant and the wait staff attentive. Try also the restaurant/bar attached to the hotel. It's got a great classy vibe. The hotel is located in a quiet neighborhood but close walking distance to grocery store, restaurants, shops. But the BEST thing about this hotel is its staff and service. I've never experienced a more friendly, pleasant hotel staff before. We were new to Medellin, and Colombia. The staff were very patient with my choppy Spanish, helped us with directions and recommendations, procuring transportation., etc.. They made us feel very well taken care of. I will definitely be returning to Medellin, and will be staying at hotel Park 10!

  • Stayed: August 2013, traveled with friends
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Thank Somsfile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Community Manager at Park 10 Hotel, responded to this reviewResponded October 3, 2013

Mrs. Somsfile,
We truly appreciate this complete analysis you have made of our hotel, we are sure that your opinions will be of great value for the people planning their trip to Medellin. As you carefully explained, our hotel has a classic atmosphere, it has been design under an English style, what makes it very elegant. We are located in El Poblado neighborhood, very close to the Zona Rosa but secluded in a quiet area. We sought that our guests could find everything they need for their business or pleasure travels. An finally we are certain that the magic of our hotel is in the warmth of our staff. We will be delighted to have you in your next visit to Medellin!

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Reviewed September 10, 2013


Hotel Park10

I stayed here for 3 nights, attending a conference on the first day. It's a 5 star hotel which disagree with. I have traveled around the world staying in any star rating hotels. This one is far less than 5 star.

The hotel location is nice, in a walking distance to Parque Lleras. It's one one of the safest part to walk around at night in Medellin.

The hotel has great breakfast in a restaurant on the first floor. They also have a bar with patio seating , which is very nice in my opinion. I was there when they had Ecuador-Colombia soccer game, making this so much fun during happy hour.

Housekeeping service can use some improvements. They left a used conditioner in my bath room upon my check in to the room. The hair dryer was un-pluged , exposing the rust at the outlet ( which is not very appealing). Underneath the sink has all kinds of spider net and rust on the pipes. Considering it's a 5 stay hotel, everything should be spotless.

Staff was nice, but didn't speak English. I love their breakfast attendants who always greeted me with big smile and made the best over-easy fried eggs with some local sliced local fruits on my plates every morning.

I have to say the bed is quite comfortable. I slept so well during my stay.

Stayed: September 2013, traveled solo
1  Thank Kiera P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Community Manager at Park 10 Hotel, responded to this reviewResponded November 8, 2013

Mr Kiera
Greetings
We really appreciate the time you spend sharing your experience.
We cherish the help that your actions will give other guest coming to Medellín.
To, us Park 10 Hotel, this comment has the same value than those on the social media, letting us know how thankful you are for our service.
Your comment, which has more positive aspects than negatives, has been used to correct our weaknesses and improve our strengths in order to give you a better service.
We agree with you, when what a 5 star hotel means, taking care of details, that is why all rooms are inside our maintenance program in which we will be running a test and verification of the aspects named by you.
We also want to let you know that, we have fluent English Speaking staff, looking forward to improve such thing, several employees from the front desk and other areas, are having English lesson a well know academy in the city, that way we will wake our relationship stronger with guest and visitors.
We truly hope you can give us a second chance in which I assure you, you´ll have a better experience.

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Reviewed September 9, 2013

We spent 10 nights in a lovely & comfortable suite at the superb Hotel Park 10. The hotel was very well located in a safe & quiet suburb of Poblado with its multitude of excellent bars & restaurants nearby.
Our room was well proportioned & very clean. Linen & towels were changed daily. Breakfast was plentiful with very good quality fresh produce.
Last but not least, the staff were amiable, professional, attentive & helpful.

  • Stayed: August 2013, traveled as a couple
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Thank aleksander58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Community Manager at Park 10 Hotel, responded to this reviewResponded November 12, 2013

Mr. aleksander58
Thanks for choosing Park 10 Hotel as your host, for sharing such an accurate description and recognize our employees for whom the best satisfaction is to know that guest like you are pleased with our services. Each day is an opportunity to improve; He hopes that in your next visit to Medellin. Allow us to help you and enjoy all of our service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park 10 Hotel

Address: Carrera 36 No 11-12, Medellin 050003, Colombia
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Medellin
#7 Luxury Hotel in Medellin
#8 Spa Hotel in Medellin
#9 Romantic Hotel in Medellin
#9 Family Hotel in Medellin
Price Range: $109 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park 10 Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
The Park 10 Hotel, a five – star Boutique Hotel, was conceived based on an English design in which wood, marble and stained – glass give a touch of luxury to the entire building. ... more   less 
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Also Known As:
Hotel Park 10

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