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“Overpriced with good ambience”
Review of Lucia Restaurante

Lucia Restaurante
Ranked #283 of 1,159 Restaurants in Medellin
Price range: $10 - $23
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: Benvenuti in Italia! ... When you get to the restaurant Lucia tests the delicious taste of Tuscan cuisine, without leaving Medellin. Our Italian Steak House, has the best Colombian chefs. This in order to offer our guests a sublime flavor in each dish. The Lucia restaurant is open to guests and the general public to give the Medellin unique touch of Italian cuisine.
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Overpriced with good ambience”
Reviewed September 4, 2013 via mobile

I honestly don't understand how this restaurant can charge NYC or London prices. As everything in Medellin, service is good, but food is extremely overpriced for what you get. They have a decent wine list but poorly described and prices are extremely high. Location, location, location.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank NatisSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison P, Director de Relaciones con Clientes at Lucia Restaurante, responded to this review, October 4, 2016
Good morning dear NatisSD
Greetings from LUCIA, mainly thanks for taking the time to write this constructive comment and share it with the community of TripAdvisor.
We much appreciate that you had this positive point of view about us and our team, and for sure we will be very glad to have you back and give you the best treatment.
Thanks for choosing us, and we hope to have you back very soon!
BEST REGARDS
Allison Pineda
Director de Servicio al Cliente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Visitor rating
    40
    31
    26
    7
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Paris, France
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Don'd be fooled by the look”
Reviewed August 25, 2013

After a couple of nice breakfast at the Lucia, and after reading the pretty decent rating of this place on TripAdvisor, we decided to try it for dinner.

Honnestly the place and the Hotel looks rather cool (& posh) and it's a nice change compare to a lot of other adresses that just looks alike in El Poblado. We went in nicely dressed, and fitted with the atmosphere (at least i think so)

We arrived around 9:15pm on a saturday night, just a few tables busy as it was raining like hell outside.
A waitress came to us with the menu, saying "you have to order quickly as the kitchen is closing in 10 mins"
Mmmm a kitchen closing @9:30 in a trendy place on a saturday night. Weired. I asked if they wanted us to leave but they said they would manage things if we order quickly. OK.
That was the first wrong point for the service...During the evening, a lot of new people arrived, and it was no problem at all. I finally asked to the waitress for an explanation and got some lame excuse that they change their mind on the end of service timing...right.
Besides that, the waiters have no clue of what they serve, and very limited info on the wine they serve. Really not a good impression.

The food now.
I went for the beef carpaccio, the plate arrived and it seemed obvious it had been prepared a long time ago and stock to near 0°C temperatures as the lower slices were almost frozen. it was juts a big chunk of slices stucked-actually glued-together. Can't really say much about the quality of the meat, it was way to cold to judge. I send it back to the kitchen, but got exactly the same in return.

One of my friend had the burrata, which was between warm and hot (WTF?!) while the tomatoes where ice. Again not good.
My other friend : Risotto, nothing to write home about.

Plates : 1 Salmon & 2 blackcod (if i remember well), a bit better but still very average, as were the Tiramisus.
Given the smell we had from the other table, i would strongly advise against taking any shellfood at this place.

The only highlights were the wine we choose, and the expressos.

Sooo...Bad service-actually we really felt there was some kind of colombian preference there. And don't get me wrong, we were not wearing t shirt/short/flipflops, and i'm almost fluent in spannish, so it was not like backpackers Vs some luxury hotel.
I can manage a bad service, but the food i had was one of the worst i had in months (well i always try to find the good places).

Obviously the bill isn't cheap (50/60 usd pp).
AVOID

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank potosi2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison P, Director de Relaciones con Clientes at Lucia Restaurante, responded to this review, October 4, 2016
Very good day potosi2010
Important to realize that this kind of uncomfortable situations and to know what improvements we should do.
We are very sorry you had to spend this time and certainly we will talk with the person in charge to avoid these situations happen again.
Thanks for giving us this information and share it with the community of Tripadvisor.
Allison Pineda.
Customer Service Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orland, California
Level Contributor
134 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Cocktails and Hors D'oevers delight”
Reviewed August 2, 2013

The location is spectacular on the roof. It is protected from the wind but provides a wonderful view of Medellin.

Visited July 2013
Helpful?
1 Thank Cazzintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison P, Director de Relaciones con Clientes at Lucia Restaurante, responded to this review, October 4, 2016
Greetings Cazzintexas
I would like to thank you for your positive comment about our restaurant. For us it is important that our customers have the best experience ever and we will consider situations that might have caused some discomfort to make the necessary improvements.
We hope to see you again in the near future
Sincerely,
Allison Pineda.
Customer Service Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville SC
Level Contributor
100 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“Great place to watch people and great food.”
Reviewed August 2, 2013

The food was fantastic though service is spotty (MOST places in Colombia are like that) It over looks the park and has some interesting people come by. This is a very safe place by Colombian standard. The Tartar was perfect but the Octopus and potato's just needed some salt. I felt is was hard to get refills on my wine as the place was VERY SLOW but that seems to be a standard there. I will go back again no doubt.

Visited July 2013
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison P, Director de Relaciones con Clientes at Lucia Restaurante, responded to this review, October 4, 2016
Good morning dear Jeff B
Greetings from LUCIA, mainly thanks for taking the time to write this constructive comment and share it with the community of TripAdvisor.
We much appreciate that you had this positive point of view about us and our team, and for sure we will be very glad to have you back and give you the best treatment.
Thanks for choosing us, and we hope to have you back very soon!
BEST REGARDS
Allison Pineda
Director de Servicio al Cliente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Largo, Florida
Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Several stars above the rest.”
Reviewed March 31, 2013

Restaurante Lucia at The Charlee Hotel was a really enjoyable dining experience. The food was very well prepared and presented and the wine list, though short, was a great selection. Our server was very attentive yet never made us feel rushed. You can have a fabulous dinner and do some great people watching around Parque Lleras right from your table. Don't miss it!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kathy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison P, Director de Relaciones con Clientes at Lucia Restaurante, responded to this review, October 4, 2016
Good afternoon appreciated Kathy O
Greetings from LUCIA primarily thanks for taking the time to write this comment constructive and share with the community TripAdvisor.
It fills us with pride and satisfaction knowing that our dishes have a visually pleasing presentation of our visitors, we will always be very attentive to give the best service and care possible and thank you for let us know.
Allison Pineda
Director of customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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