Stay away from Hostel Casa Blanca! In our 9 months traveling throughout South America it was the worst hostel experience we have had!
We were referred to this place when the hostel we originally wanted to go to - The Grand Hostel Medellin, which is right around the corner, was booked. We are traveling with two small children, so we were having trouble finding a hostel that accepted children as most of the hostels in Poblado are "party hostels" and don't allow children. We also needed a hostel with secure parking as we are traveling long-term with most of our possessions in our vehicle.
As we were arriving after dark, we didn't have a lot of options since our kids were tired and needed to get fed and sleep. From the moment we entered Hostel Casa Blanca we didn't feel welcomed at all. Jennifer at the front desk was completely unwelcoming and with a very reluctant attitude to accommodate us. On any other day we would have turned right around and left but we were a bit desperate. The sign outside claimed they accepted credit cards, but with an extra 6% charge. They did have a parking space for us, but it would be an extra 5,000 pesos a day to use it. As we were given our keys we were told to pay an extra 10,000 deposit which we would get back at the end (but we had to remind them to give us the deposit back). Also as we paid they claimed they didn't have change and would give it to us later, but we had to remind them. To top it off, they put us in the most expensive room even though there was a cheaper room that they said was occupied but we never saw any other guests as it was carnaval weekend and everyone was a the beach.
Good luck finding anyone to help you if you ever have a question or need something. We asked for towels at checkin but were never given any and had to ask again the next day after a half hour of looking for someone to help us. When they are around they are sitting on the couches watching the guests TV and won't change the channel even if we requested to watch a particular program. Specifically, It was Oscar night and our kids were sleeping in our room so we wanted to watch the ceremony in the living room and Jennifer and another guy who is part of the family that owns the hostel (or maybe just a family friend living there?) were just parked on the couches watching a movie. When we requested to see another channel they suggested we watch TV in our room! Finally they did briefly change it to the Oscars but when we got up to wash dishes and check on the kids they changed it back to a movie!
And about the dishes: there is a very rude sign in the kitchen that says if you don't wash your dishes they are going to charge you extra money. And how will they know who left the dishes? There is a security camera in the kitchen pointed right at the sink! There is also a sign by the refrigerator stating that if you don't put your name on your food that they will throw it away or use it. But there is no marker around like in most hostels so that you can mark your food! On top of this the hostel, in particular the kitchen, was filthy!
I noticed that the owners like to respond to negative reviews here on TripAdvisor by finding fault with the guests. I find that very unprofessional. There is no such thing as a "perfect" guest, but the fact is, if someone is paying good money to stay at your establishment you should at least make the effort to provide a decent stay for them. Nobody is expecting the Hilton here obviously, but common courtesy and respect go a long way.
Conclusion: Stay away from Casa Blanca Hostel at all costs! Even if there is no private room available at The Grand Hostel Medellin nearby, stay there in the dorms. You'll feel much more welcome and have a much nicer stay in Medellin!
- Official Description (provided by the hotel):
- Hostel Casa Blanca is one of the better and bigest hostels in Medellin, ideal for executives, couples, family groups, solo back packers, athetics and people looking for a nice and quiet place to relax. Located in the best area of el poblado Patio Bonito, offers our visitors a quiet ambiance in a safe and beautiful neigborhood. the hostel has a big private parking area and lot of extras: Pro Billar Table, Ping pong table, Dards, Basket ball court, Spanish classes, lockers, Garage, a full equipped kitchen, microwave, big patio with fruit trees and tanning deck and Bar-BQ, Plasma TV with 300 international channels, DVD, onward booking for all hostels in Colombia and much more..... Come and enjoy your time in Medellin, we are located close to the Zona Rosa of Medellin where the best night clubs, casinos and restaurants are. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Booking.com, Priceline and HostelWorld so you can book your Hostel Casa Blanca reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.