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“Take My Advice: Don't. Stay. Here.”
Review of Hostel Casa Blanca

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Hostel Casa Blanca
Ranked #86 of 210 Specialty Lodging in Medellin
Buenos Aires, Argentina
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Take My Advice: Don't. Stay. Here.”
Reviewed March 3, 2014

Stay away from Hostel Casa Blanca! In our 9 months traveling throughout South America it was the worst hostel experience we have had!

We were referred to this place when the hostel we originally wanted to go to - The Grand Hostel Medellin, which is right around the corner, was booked. We are traveling with two small children, so we were having trouble finding a hostel that accepted children as most of the hostels in Poblado are "party hostels" and don't allow children. We also needed a hostel with secure parking as we are traveling long-term with most of our possessions in our vehicle.

As we were arriving after dark, we didn't have a lot of options since our kids were tired and needed to get fed and sleep. From the moment we entered Hostel Casa Blanca we didn't feel welcomed at all. Jennifer at the front desk was completely unwelcoming and with a very reluctant attitude to accommodate us. On any other day we would have turned right around and left but we were a bit desperate. The sign outside claimed they accepted credit cards, but with an extra 6% charge. They did have a parking space for us, but it would be an extra 5,000 pesos a day to use it. As we were given our keys we were told to pay an extra 10,000 deposit which we would get back at the end (but we had to remind them to give us the deposit back). Also as we paid they claimed they didn't have change and would give it to us later, but we had to remind them. To top it off, they put us in the most expensive room even though there was a cheaper room that they said was occupied but we never saw any other guests as it was carnaval weekend and everyone was a the beach.

Good luck finding anyone to help you if you ever have a question or need something. We asked for towels at checkin but were never given any and had to ask again the next day after a half hour of looking for someone to help us. When they are around they are sitting on the couches watching the guests TV and won't change the channel even if we requested to watch a particular program. Specifically, It was Oscar night and our kids were sleeping in our room so we wanted to watch the ceremony in the living room and Jennifer and another guy who is part of the family that owns the hostel (or maybe just a family friend living there?) were just parked on the couches watching a movie. When we requested to see another channel they suggested we watch TV in our room! Finally they did briefly change it to the Oscars but when we got up to wash dishes and check on the kids they changed it back to a movie!

And about the dishes: there is a very rude sign in the kitchen that says if you don't wash your dishes they are going to charge you extra money. And how will they know who left the dishes? There is a security camera in the kitchen pointed right at the sink! There is also a sign by the refrigerator stating that if you don't put your name on your food that they will throw it away or use it. But there is no marker around like in most hostels so that you can mark your food! On top of this the hostel, in particular the kitchen, was filthy!

I noticed that the owners like to respond to negative reviews here on TripAdvisor by finding fault with the guests. I find that very unprofessional. There is no such thing as a "perfect" guest, but the fact is, if someone is paying good money to stay at your establishment you should at least make the effort to provide a decent stay for them. Nobody is expecting the Hilton here obviously, but common courtesy and respect go a long way.

Conclusion: Stay away from Casa Blanca Hostel at all costs! Even if there is no private room available at The Grand Hostel Medellin nearby, stay there in the dorms. You'll feel much more welcome and have a much nicer stay in Medellin!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank DillyDesigner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giovanni B, Gerente at Hostel Casa Blanca, responded to this review, March 18, 2014
Thank you for your review, This will help us improve day by day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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75 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Ithaca, New York
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 19, 2014

I came here based on the recommendation of some people I had met earlier on in my trip but I was very disappointed by my short stay here. I got a private room since I was sick and it was overpriced (compared to the hostel I ended up moving to). The bed sloped significantly towards the center and was pretty uncomfortable - I slept with my head at the foot of the bed. The staff wasn't very helpful. I had to try going down to the desk several times to get a towel and I was never told that there was coffee in the morning along other things about the hostel. Also, the walls were very thin. It's a hostel and I can wear earplugs to sleep and that's not a problem but you can clearly hear someone going to the bathroom beyond hearing the toilet flush or shower run. The hostel is quiet if you're not interested in partying and the common space is very nice.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank knk24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Medellin hotels

London, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 17, 2013

Great little place, has a very unobtrusive vibe, kitchen facilities, hot shower, good internet and is safe.
Basic but decent, good value.
No food available here, but a lovely little panaderia across the street, a small shop a minute or 2 away and a big supermarket 5 mins walk away which closes at 9 except on Sunday when it closes as 8.30, get there about half an hour/15 mins before then though, that's when they close the doors!

Room Tip: Couples room which we saw was cabin like, dorm room was quiet, beds were hard, but I slept perfectly...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 000Lauren000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, México
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013 via mobile

I like that they help a lot, allways cleaning, take care of everyone in the hostel, includes you on their celebrations, show you which places you can visit and Kate is allways available to help!!!! Is very niceeeeee!!!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naturejoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
Reviewed June 25, 2013

It is my third time in this place and each time I find it bigger and better. They have improved the place, the service, and all the activities. We even have a nice barbecue with other guest and really enjoy it. It is very close to train station and all the main attractive and turistic places you want to visit.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 5, 2013

Room was small but clean. Bed was ok (double room).
Staff was friendly and the structure is cute and clean. There were not a lot of people when we stayed there so it was quiet. Kitchen is big, wifi works, ping pong table... well i would recommand it.

Stayed April 2013, traveled as a couple
Helpful?
Thank lauriiiita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

It's a great stay for a great price in a very great location, I would recommend it its pretty chill !! Management is very helpful and friendly, to the negative reviews, people must understand to get along and that its hostel not a private hotel and we go there to have fun get away from it all and for the experience of a hostel itself !! This place is very chill and again can't beat the prices and the friendliness of the staff!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MooooMoooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hostel Casa Blanca

Property: Hostel Casa Blanca
Address: Transversal 5a #45 256, Medellin, Colombia
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #86 of 210 Specialty Lodging in Medellin
Price Range (Based on Average Rates): $
Number of rooms: 8
Official Description (provided by the hotel):
Hostel Casa Blanca is one of the better and bigest hostels in Medellin, ideal for executives, couples, family groups, solo back packers, athetics and people looking for a nice and quiet place to relax. Located in the best area of el poblado Patio Bonito, offers our visitors a quiet ambiance in a safe and beautiful neigborhood. the hostel has a big private parking area and lot of extras: Pro Billar Table, Ping pong table, Dards, Basket ball court, Spanish classes, lockers, Garage, a full equipped kitchen, microwave, big patio with fruit trees and tanning deck and Bar-BQ, Plasma TV with 300 international channels, DVD, onward booking for all hostels in Colombia and much more..... Come and enjoy your time in Medellin, we are located close to the Zona Rosa of Medellin where the best night clubs, casinos and restaurants are. ... more   less 
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