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“Hip, High Quality, a bit loud”
Review of The Charlee Hotels

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The Charlee Hotels
Ranked #24 of 107 Hotels in Medellin
Santa Marta, Colombia
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Hip, High Quality, a bit loud”
Reviewed October 2, 2013

I loved my stay at the Charlee hotel. The design is modern, chic, and slightly hipster. I almost felt like I was in a Brooklyn warehouse apartment or a restaurant in the Meatpacking district of NYC. The staff was very helpful - I order room service and it was not only reasonably priced, but high quality and deliver quickly. I also ate at their restaurant on the first floor. It is open air just over the street and has good Italian food. The rooftop bar is an incredible sight. You can see the whole city of Medellin from this open air bar. If you go during the day, you can swim in the pool (It has glass sides to take pictures or feel like you are in an aquarium). I also worked out at the impressive gym with an equally impressive view of the city. The downside is that it got pretty loud late at night, which made it hard to sleep, and I felt as thought some of the details in the room were not maintained perfectly. Also, the cement floor stays cold all time and the heating/air conditioning didn't seem to react when we changed the temperature.

Room Tip: All rooms have a deck that over looks Parque Lleras.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob_Schwarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, May 25, 2017
Good morning dear Jacob_Schwarz
Greetings from The Charlee Hotel, mainly thanks for taking the time to write this constructive comment and share it with the community of TripAdvisor.
this review proves us that definitely we are working well towards to make our guests and visitors pleasant. Thank you so much for having in mind each detail of our place and reflect your good view is this amazing and possitive review.
We hope to have you back very soon!
BEST REGARDS
Juan Carlos Rodríguez C.
Gerente General de The Charlee Medellín hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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417 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Miami, Florida
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 16, 2013

The Charlee is a great choice. It has nothing to envy the W brand and more personalized. The location is perfect, the rooms are top notch and the Gym and the roof-top club (Envy @ Charlee) are all top class. Beautiful people go to the hotel to work out and/or enjoy an exclusive night.
The service was great (as you will almost find everywhere in Medellin). The reviews warn you about the noise, this part is true. Then again you are in the middle of everything and you don't need to go anywhere in a car if you are there... so I was glad to put up with the noise.
Juan Valdez coffee shop literally outside of the hotel and Hooters about half a block from the entrance.
Overall very pleased.

Room Tip: I stayed in the 7th floor and that made the noise (street - Bottom of hotel and club -roof-top) some...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, May 25, 2017
Good morning dear Luis P.
Thank you for sharing this point of view with all the community of tripadvisor.
It was a total pleasure for us to have attended your visit and read this commentary fills us with deep satisfaction, we are also full of desire to move forward with our service and our team. It would be a pleasure to have you back in our hotel and retell your agadable visit.
Juan Carlos Rodríguez C.
Gerente General de The Charlee Medellín hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 7, 2013

This hotel seems like has been opened by someone who has no experience and job running the hotel business. It is a nice hotel with good décor with appalling service. Asked for a room service which they said would be there in 15 min, called after half an hour and they had forgot to place an order. My room had connection for iPhone music, but was not working. The staff said they will send someone to look into it, but never did. After repeated enquiries no response. Asked for extra towels which never came. The list is endless.

Compared to the other hotels nearby, it is very expensive for Medellin. I would strongly stay away from this place.

Room Tip: Stay away from this Hotel!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anonymous1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, June 7, 2017
Good afternoon dear Anonymous1230
Greetings from The Charlee Hotel, mainly thanks for taking the time to write this comment and share it with the community of TripAdvisor.
we will have your suggestions in mind and we feel so sorry that the staff and services could not fill out your expectations, we will communicate this situations with the the whole staff to make an improvement plan.
We hope that some day in the future you can consider us again in order to meet your expectations.
BEST REGARDS
Juan Carlos Rodriguez C.
Gerente General The Charlee Medellín Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 4, 2013 via mobile

The hotel is wonderful but they should have informed us that the rooftop bar was closed during our entire stay. Well, maybe it means we have to go back to check it out after refurbishment. Try to get the higher rooms, less noise and great views from the balcony. You can't miss Avenida Primavera which is around the corner of the hotel

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meesterkunst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, June 7, 2017
Good afternoon dear Meesterkunst
Greetings from The Charlee Hotel, mainly thanks for taking the time to write this comment and share it with the community of TripAdvisor.
we will have your suggestions in mind and we feel so sorry that the staff and services could not fill out your expectations, we will communicate this situations with the the whole staff to make an improvement plan.
We hope that some day in the future you can consider us again in order to meet your expectations.
BEST REGARDS
Juan Carlos Rodriguez C.
Gerente General The Charlee Medellín Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013 via mobile

Friendly English speaking staff in a fun and cool hotel. Fantastic pool on roof. Saturday pool parties unbelievable. Great rooms designer suites with huge balconies. Perfect location for heading out for the bar scene

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, June 7, 2017
Dear Michael H
On behalf of the team at The Charlee Hotel, we would like to thank you very warmly and sincerely for commenting on your travel experience with all TRIPADVISOR users.
It is a great pleasure to be able to share with all members of the team the achievements of our effort reflected in such positive comments as the one you have shared with the users of this popular site.
Again, thank you very much, and we hope to have the pleasure of welcoming you in the next opportunity.

Best regards
Juan Carlos Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed August 29, 2013

Very trendy hotel in the Hot Spot part of town. Nice restaurant bar, with good breakfast, fabulous room with HUGE balcony in every room, like almost size of the room, which is fantastic considering how temperate the weather is, and with no bugs, i left the sliding door open. Great gym, pool is a "show" pool, not a "Swimming" pool. Only issue is the hotel is in a very loud part of town, and all room look out over the bars. Overall, highly recommend.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, June 7, 2017
Dear Mr David B
Thank you for your comment and for choosing our hotel for your stay in the city. We are glad that the hotel facilities meet your expectation and also that you have enjoyed your stay. Again, thank you very much, and we hope to have the pleasure of welcoming you in the next opportunity.

Best regards

Juan Carlos Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medellin
Level 6 Contributor
155 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed August 3, 2013

We stayed in the Charlee last weekend, 7th floor with Jaccuzi on the balcony. The room was outstanding, with great facilities, nice decor and a fantastic view. The spa is very big, and the furniture on the balcony is great. Room service was excellent, the bed very comfortable, and a large shower topped it off. The mini bar is very well stacked and although we had our own champas, when we asked for an ice bucket etc it arrived within minutes. The valet car service was also slick.
The negatives were: check-in literally takes forever. No idea why theyhave implemented such an intensive system but we were there for a long, long time. Breakfast is OK, nothing to rave about at all and the service was a little slow. Would be great to see a decent buffet in a Medellin hotel. The room can be noisy due to the activities in Park Lleras, cannot get around that really.

Security seemed good and you need to swipe your card in the elevator to stop at your floor. As stated before, the Envy bar is great and the gym is amazing.

Room Tip: If there on a night where the have a DJ a mid level room might be the way to go due to the DJ noise...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bicks_medellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, June 7, 2017
On behalf of The Charlee Hotel staff, we want to give a very warm and sincere thank you for sharing your travel experience with everyone on TRIP ADVISOR.
We would like to apologize for the issue with the check in, it is such a shame to hear that we couldn´t make your stay a "lifestyle experience". We invite you to come back to the Hotel and experience for yourself the corrections we´ve made to fix this type of issues. We are also working to consider your suggestions and to be able to have you back at a future occasion
Again thank you very much, and we hope to have the pleasure to welcome you during your next visit to Medellin.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charlee Hotels

Property: The Charlee Hotels
Address: Calle 9a 37 16, Medellin 050021, Colombia (Formerly The Charlee)
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Medellin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Charlee Hotels 4.5*
Number of rooms: 42
Official Description (provided by the hotel):
Beyond the classic hotel concept, The Charlee seeks to recreate the lifestyle of its guests and visitors, offering a high standard in each of its services, flooded areas of design and a staff that strives to make you feel unique. At The Charlee, art is the protagonist of all spaces. Works by local artists exhibited in the rooms and public spaces, photographs, paintings and sculptures that integrate with the original design and modern atmosphere of the hotel, are part of this sexy and elegant proposal. We are different and have put our own style, which is why we offer a service that goes beyond the expectations of our guests, because we think beyond their needs. It is also why we have since 2015 a personalized concierge service 7 days a week at your disposal. Our visitors are usually young and adults with particular tastes in art, music, lifestyle, sports, entertainment, and culture. We are located in the middle of the most visited area of EL Poblado neighborhood (Parque Lleras) full of social and nightlife, bars, restaurants, boutiques, attractions and meeting. The Charlee Hotels. live. stay. be. unique. ... more   less 
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Also Known As:
The Charlee Hotel Medellin

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