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The Charlee Hotels
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Reviews (531)
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All reviewsjacuzzi on the balconyrooftop barcool hotelfun hotelgreat gymthree floorsparque llerasawesome hotelloved this hotelrestaurants and barslight sleepermini barnight lifeboutique hotelbreakfast and dinnerstreet noisea lot of noise
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334 - 339 of 532 reviews
Reviewed February 11, 2013

But very nice hotel, nice service, although I was quite disappointed with the breakfast. For such a 5star hotel, the eggs were not good cooked. Coffee had not a good taste. But the rooms are very comfortable. the jacuzzi in the terrace makes you feel very nice with a beautifull view of Medellin. Worth.

  • Stayed: August 2012, traveled as a couple
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Thank ffbrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this reviewResponded May 25, 2017

Thank yoy for your observations and comments, we sorry for the bad experience that you had in the city, he hope have the chance to have you again in the city and give you the service that you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013 via mobile

Have had a great experience at the Charlee.
Very helpfull staff.
Room was great and the bed and shower supurb.
The restaurant is very good at night Italian kitchen.
Breakfast was a bit basic but you could order anything wat was made fresh from the kitchen. Like omelette or pancakes.
The best rooftop bar with a small pool.
And a must is the ULTRA gym based on 2 floors.
This is the the best and most completed gym i have ever seen with a lot of classes and great staff.
The best view from a gym as this is situated underneath the topfloor.

I will definately will be coming back to this hotel!

  • Stayed: January 2013
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1  Thank RoelofStijnman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this reviewResponded May 25, 2017

On behalf of The Charlee Hotel staff, we want to give a very warm and sincere thank you for sharing your travel experience with everyone on TRIP ADVISOR. It is a great pleasure to share with all the staff the achievements of our efforts in such positive comments like yours.

Again thank you very much, and we hope to have the pleasure to welcome you during your next visit to Medellin.
Best regards!

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Reviewed February 1, 2013

Everybody and everything was s very good expierience! A complete submersion into Colombians culture! Very well located and the decor of every ambiance beautiful, even elevators. The rooms with beautiful terraces, the bar outlooking at the Park and will check the Penthouse for Gym and Disco

  • Stayed: January 2013
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Thank Astrid K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this reviewResponded May 25, 2017

Astrid K,

Thanks a lot for your comments. For all the Charlee Staff was a pleausure have you here with us. We hope you come back again soon and enjoy all the ENVY service in our roof top. We are your that you can live the Charlee Lifestyle Hotel when you come back.
We are so glad to read directly from you that your stay here was a nice moment in the city.

Have a great day

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Reviewed January 30, 2013

We stayed at The Charlee last year (June 2012) and it was an excellent experience. The price is totally worth the place. Rooms are nice, service is outstanding. I hear in other comments above some "only English" speakers (I speak both Spanish and English) complain about not getting a good service. That´s weird because i heard the reception and restaurant staff speaking good English to other tourists. The best is: The envy roof top bar. A pool - bar at the last floor. 2 days a week they have parties. We went to one of them and we had a good time. If you stay on a weekend remember that the hotel is at Parque Llera, one of the hottest party places in Medellin. I counted at least 30 bars.

  • Stayed: July 2012, traveled on business
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1  Thank Ricardo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this reviewResponded June 7, 2017

Good Morning, Ricardo H

Greetings from The Charlee Hotel, mainly thanks for taking the time to write this constructive review and share it with the TripAdvisor community.
It is really gratifying to realize through your opinion that we have the necessary elements to make our visitors' stay unique and lifestyle. Thanks again for staying with us.
In the same way we will count your comments as points to improve

Regards

Juan Carlos Rodriguez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2013

Unfortunately, my 4 nights in the premier suite turned to 2 and an early check-out. The main problems:
1. Appalling level of service on check-in - I felt as though I was an imposition.
2. Non-inclusive atmosphere throughout the hotel for non-Spanish speakers. My spanish speaking friend (Colombian) received outstanding service.
3. Phone calls to the front office were left unanswered.
4. Basic breakfast.
5. Significantly over-priced compared to other 5 star hotels I've stayed in.
6. Noise - both external and internal to the hotel. The visitors next door were appallingly noisy as was the endless music outside.
The jacuzzi and view over Medellin were fantastic as was Kristian's relentless efforts to rectify my concerns and apologise for the negative experience. The upstairs pool was lavish with an outstanding view of Medellin but closed when we wanted to use it - it was late though! It's a shame that the service was so poor - Kristian's efforts were appreciated but I won't stay here again.

Room Tip: Be prepared for non-inclusive service if you don't speak Spanish! Nothing is in place to assist English speakers except for the lovely bell boy, Johnny and Kristian, one of the managers.
  • Stayed: January 2013, traveled as a couple
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1  Thank wshane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this reviewResponded June 7, 2017

Good morning dear wshane;
Mainly thank you for sharing your comments and your experience in this case not comfortable with all the tripadvisor community.
reading your message we understand that many things went not very well during your stay with us, and it is such a shame that you had to go through frustrating moments or that we could not fulfill your expectations. Actually we seek to improve aspects or circumstances that may impair our quality.
Therefore, we hope you can give us a chance to change this memorie in the near future.
BEST REGARDS
Juan Carlos Rodriguez C.
Gerente General The Charlee Medellín Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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