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“Great nightlife/artsy vibe but needs some improvements”
Review of The Charlee Hotels

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The Charlee Hotels
Ranked #23 of 105 Hotels in Medellin
Vancouver, Canada
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great nightlife/artsy vibe but needs some improvements”
Reviewed July 29, 2012

Pros:
Great decor/design - if you are into interior design and hip spaces, this is for you.
Awesome outdoor area on each room (including simple standard rooms) to take in the skyline & surrounding mountains
Amazingly comfortable beds
Friendly service (especially given that we had our kids with us on this trip and that is NOT their demographic by a long shot - we were there during fashion week no less...)
"Beautiful people" watching
Nightlife - though we couldn't enjoy because we had our kids - there was a velvet rope to get into the hotel each night...it's "the place" to be these days in Medellin
Amazingly comfortable beds, great blackout curtains and climate controlled rooms (a rare luxury in many Central & S. American hotels I've experienced with wall units - even in high end hotels).

Cons:
Floors need a major scrub & dusting - other reviewers have remarked about this and they are definitely true
Towels - very skimpy on what they gave you and most were already "threadbare"...shocking compared to the very nice bedding here
Toiletries - never restocked during our entire 4 day stay (we didn't ask for more but stayed in several other high end hotels during our trip and toiletries were always replenished).
Maid service - very basic & other high end hotels in Colombia included at least twice daily cleaning and tidying
Dead plants everywhere - really, in the city that has a flower festival...
Breakfast - part buffet/part hot food served - pretty disorganized & no one ever got their meal at the same time. Average compared to other high end hotels in Colombia that we had inclusive breakfast
It's LOUD. Even with the soundproofing the area is THE party area - even without the rooftop bar/pool, it's loud.
When we were there the pool was closed for fashion shows & then cleaning (though they did give us a key to a room to use a jacuzzi tub for a few hours for our kids to have fun - it was great as it was on one of their beautiful balconies with a view - we had sunset cocktails & the kids "had a swim")
No gym or spa though they were slated to open in the next few weeks.
Rooms are very small but the outdoor area more than makes up for the small rooms.

Room Tip: Apparently a middle floor room is quieter - though it was still loud. Rooms with outdoor jacuzzis a...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dreama2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, 2 weeks ago
Dear Dreama2003
Greetings from The Charlee Hotel, mainly thanks for taking the time to write this comment and share it with the community of TripAdvisor.
we will have your suggestions in mind and we feel so sorry that the facilities and services could not fill out your expectations
We will communicate this situations with the the whole staff to make an improvement plan.
We hope that some day in the future you can consider us again in order to meet your expectations.
Best Regards

Juan Carlos Rodriguez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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404 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Bogotá, Cundinamarca, Colombia
2 reviews
Reviewed June 25, 2012

Boutique stylish hotel, brand new, interesting architecture and interior design. The breakfast needs urgent improvement; to keep the rooms are not 100% clean, to much dust on the floors. Service is nice. There is not gym or spa available yet. Matreess and pillows are too soft. Very noisy surrounding at night. Management is open to receives all kind of suggestions and comments.

Room Tip: 12th floor has the less noise level
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angelag0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, 2 weeks ago
On behalf of The Charlee Hotel staff, we want to give a very warm and sincere thank you for sharing your travel experience with everyone on TRIP ADVISOR.
It is such a shame to hear that we couldn´t make your stay a "lifestyle experience". We invite you to come back to the Hotel and experience for yourself the corrections we´ve made to fix this type of issues. We are also working to consider your suggestions and to be able to have you back at a future occasion
Again thank you very much, and we hope to have the pleasure to welcome you during your next visit to Medellin.
Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
97 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 2, 2012

Very modern and stylish hotel, with a big cow on the lobby. Nice areas, nice rooms, poor breakfast. Good internet service. A bit expensive. And a bit too-coolish for me - fast music, loud music, gay-lish style bars... But very nice indeed.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eng_Pepi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, 2 weeks ago
Good morning dear Eng_Pepi
Greetings from The Charlee Hotel, mainly thanks for taking the time to write this constructive comment and share it with the community of TripAdvisor.
fills us with pride and satisfaction, know that we could make you feel comfortable during your stay and visit, thank you for highlighting our strengths and recommend us as a hotel in Medellin.
Thanks for choosing us, and we hope to have you back in out hotel very soon!
BEST REGARDS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
279 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 27, 2012

Arrived at the Charlee on Tuesday april 25th and was greeted by the amazing red lamps in the lobby. Staff was friendly and I even went ahead and asked to print personal paperwork I was working before I arrived in Colombia.

After checkin I got a call from the front desk manager to ask if everything was ok in the room, 5 minutes later I get an orchid for my night stand.

Everyone was very nice and the floors and hallways are awesome with all the artwork on display.

What struck me the most was the balcony, it's half the room size, even if you're at the smaller Charlee King Room, the 4 glass doors separating it from the inner room make it quite quiet, but yes you do need ear plugs if you're a light sleeper. You need to understand this is a hip hotel so the conventional noise policy doesnt apply, however in instances where I thought the noise was too much, a call to the front desk seemed to fix it.

There was renovation happening at Lucia, the lobby restaurant, and in the mornings with the balcony doors closed you could barely hear it.
Envy rooftop is definately the place to be thursday friday and saturday. The pool, the enviroment and people are definately the place to be.

Woud like to thank Milena, Kristian and the rest of the staff for making this Medellin business trip the best by far!

Will definately return to the Charlee, just the view of the balcony as I write the review is breathtaking.!

Room Tip: Get the rooms on the 8th floor they're half way up the tower, as you get closer to the roof and...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lforest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, 2 weeks ago
Dear lforest

Thank you for giving us a perfect rating and for recommending our hotel to other travelers in the Trip Advisor community. I am sure that our entire group of hotel associates enjoyed attending to your needs, as much as you have enjoyed your stay.Thank you again for staying with us. We hope to see you soon!

Juan Carlos Rodriguez
Gerente General
The Charlee Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 20, 2012

Beautifil hotel, the staff was very friendly which is characteristic of the "paisas" (People from medellin). It can be a bit loud during the weekends becaise there are many restaurants and nightclubs around, but the double layered windows keep 90% of the noise out. The bed, linens and pillows are THE BEST! And they have the BEST italian restaurant downstairs. Turns out the chef used to work with MARIO BATALI for 7 years in new york!!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camiloktm350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, 2 weeks ago
Good afternoon dear Camiloktm350
Greetings from The Charlee Hotel, mainly thanks for taking the time to write this constructive comment and share it with the community of TripAdvisor.
Your point of view highlights all our strengths, thank you very much for taking into account the details you recommend for others to wish to visit our hotel We are pleased to have you as a guest in our hotel and look forward to your visit again very soon.
BEST REGARDS
Juan Carlos Rodriguez C.
Gerente General The Charlee Medellín Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackstone, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 31, 2012

Stayed here for a Thur-Sun and went away pleased. Rooms are spacious with full walk out terraces overlooking a magnificient view of Medallin, the mountains, and the local area.Top of hotel has the pool and a lounge, also with great views. Staff very helpful and prompt in responding to requests. The Charlee is located directly in the resturant district and all options are no more than than a few minutes walk away. Area is very safe and constanlty patrolled. Only drawback is on weekends the noise from the outdoor establishments below can stay loud into the early morning. The price is very affordable and the service is excellant. I will be staying here again.

Room Tip: All rooms are on one side of building so only choice is how high up you wish to be.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tcart01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, 2 weeks ago
Good morning dear tcart01
Greetings from The Charlee Hotel, mainly thanks for taking the time to write this constructive comment and share it with the community of TripAdvisor.
this review proves us that definitely we are working well towards to make our guests and visitors pleasant. Thank you so much for having in mind each detail of our place and reflect your good view is this amazing and possitive review.
We hope to have you back very soon!
BEST REGARDS
Juan Carlos Rodríguez C.
Gerente General de The Charlee Medellín hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 5, 2012

This hotel is amazing, starting from the service.
I had a headache the first night and called concierge to ask for a Tylenol. He told me they didn't have any but he could run to the store and get me one. He was literally, 4 minutes after at my door with the Tylenol.
The rooms are amazing, they have a very nice terrace. My favorite part was the shower, it's very spacious and has some cool gadgets in it!.
And...it's in the heart of the city.
Highly recommended!

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mdelai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Charlee H, Gerente at The Charlee Hotels, responded to this review, 2 weeks ago
Good morning dear Mdelai
Thank you for sharing this point of view with all the community of tripadvisor.
It was a total pleasure for us to have attended your visit and read this comment that fills us with deep satisfaction, we are also full of desire to move forward with our spaces and our team. It would be a pleasure to have you back in our hotel and repeat your agadable visit.
Juan Carlos Rodríguez C.
Gerente General de The Charlee Medellín hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charlee Hotels

Property: The Charlee Hotels
Address: Calle 9a 37 16, Medellin 050021, Colombia (Formerly The Charlee)
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Medellin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Charlee Hotels 4.5*
Number of rooms: 42
Official Description (provided by the hotel):
Beyond the classic hotel concept, The Charlee seeks to recreate the lifestyle of its guests and visitors, offering a high standard in each of its services, flooded areas of design and a staff that strives to make you feel unique. At The Charlee, art is the protagonist of all spaces. Works by local artists exhibited in the rooms and public spaces, photographs, paintings and sculptures that integrate with the original design and modern atmosphere of the hotel, are part of this sexy and elegant proposal. We are different and have put our own style, which is why we offer a service that goes beyond the expectations of our guests, because we think beyond their needs. It is also why we have since 2015 a personalized concierge service 7 days a week at your disposal. Our visitors are usually young and adults with particular tastes in art, music, lifestyle, sports, entertainment, and culture. We are located in the middle of the most visited area of EL Poblado neighborhood (Parque Lleras) full of social and nightlife, bars, restaurants, boutiques, attractions and meeting. The Charlee Hotels. live. stay. be. unique. ... more   less 
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Also Known As:
The Charlee Hotel Medellin

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