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“A perfect stay for family and couples”

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Diez Hotel Categoria Colombia
Ranked #12 of 105 Hotels in Medellin
Western Australia, Australia
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A perfect stay for family and couples”
Reviewed August 23, 2014 via mobile

This hotel is one of the best in the city, it has excellent service! I went with my husband, the room was perfectly made, the breakfast was delicious and the restaurants in the first floor are really good. We ate at Sushi Train and it has pretty good sushi, and the Lemon Margarita is delicious as well. For sure we are going to come back to this amazing place.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank clau1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine T, Directora E-commerce at Diez Hotel Categoria Colombia, responded to this review, August 26, 2014
Dear guest

Thanks for your comments, it is very important for us to present all their findings.

Thanks for pointing that will return to stay with us.

We hope to have a next stay.

Best Regards
KATHERINE TOBON
Directora de Mercadeo Electrónico
574-4481034
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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colchester
Level 6 Contributor
275 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed August 20, 2014

We stayed one night as we had an early flight to Nuqui. The hotel is modern the staff not very attentive - when we pulled up the doorman just stood there and we were left to handle our own cases. Rooms are adequate size, shower water was warm but not hot. Restaurant facilities range from Sushi ( expensive), steak house (adequate), general restaurant (poor). I know we were leaving fairly early the next day but someone banging on the door at 0600 asking to check the minibar was not appreciated.
Buffet breakfast had a good choice, those who found it inadequate must be fussy. The staff were not helpful apart from the lady cooking the eggs who spoke good English and did them just right.
Area is surrounded by numerous restaurants, mainly cheap and noisy which is Ok if that is what you want.
Very handy for domestic airport, which is why we were staying.

We stayed again on our return from Nuqui as we were catching another flight even earlier the next day. This time we were given a corner suite with a lounge as well as bedroom. The shower was heaven, hot and powerful. have a room like this and it is heaven. The only minus, right near the lifts and people are so noisy, however the bedroom had another door, shut this and the noise was blocked out.

Room Tip: If you can manage a free upgrade to a suite it is a treat.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank ColchesterSleeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine T, Directora E-commerce at Diez Hotel Categoria Colombia, responded to this review, August 26, 2014
dear guest

Thanks for your comments, it is very important for us to present all their findings.

We will take the positive and negative feedback to improve our quality of service.

best regards
KATHERINE TOBON
Directora de Mercadeo Electrónico
574-4481034
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 11, 2014

The hotel is nice and clean, rooms are spacious and well maintained (try to get a room with a view on the city: it is superb!).
WiFi strength could be perhaps improved at times.
Very negative experience for me was the totally unfriendly reception staff for the evening I arrived and the complimentary breakfast staff in the morning was just plain rude and lazy.

  • Stayed March 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank EUTravellerWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine T, Directora E-commerce at Diez Hotel Categoria Colombia, responded to this review, August 14, 2014
Good day

Thanks for your valuable comments every are important to improve our service quality.

We will be very attentive to what we suggest as to the attitude of the staff.

Hope to see you again

Best Regards
KATHERINE TOBON MUÑOZ
Directora de Mercadeo Electrónico
574-448 10 34
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level 6 Contributor
369 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed August 7, 2014

After my last not so good hotel experience in Medellin (at the Le Parc Hotel), I decided to try the DIEZ Hotel. Overall a very rewarding experience.

Positive - Very good location about 250 yards from Parque Lleras. Hotel sits on an "island" by itself on the road. This is a relatively safe area day or night. Lots of restaurants and things to do close by. Room was ample. Bed was EXCELLENT ! Lots of decent pillows. AC/Heating was top notch. Very clean, I saw the maids cleaning another room as I was going out for awhile and the are very efficient. Laundry service was good. Great water pressure and hot water in the shower (completely different from my experience at the Le Parc Hotel). Staff was for the most part was well trained. Internet was FREE and speed was decent. Coffee Bar in the lobby next to reception will make you the coffee you want. There are three restaurants on premise, the one I ate at had good food. Windows in the room are very thick glass and well sealed, you can barely here the traffic outside.

Negative - ALL hotels have something negative. The most deficient about this hotel is "how to drop off people and pick up people". This was poorly thought and designed. You are basically being dropped and picked up In The Street with lots of traffic going by. NEEDS to be changed because there will be someone injured. The shower door in my shower did not stay shut and unless you held it shut with your foot the bath area would get soaked. Not enough closet space, if there are two people staying in the room there is no drawer space. Now "Breakfast", free but barely adequate. The lady chef making eggs to order "has NO idea how to fry eggs if you order them over-medium", except to burn them (and I speak Spanish perfectly). Also breakfast buffet was a C-. Coffee included with breakfast is not good, typical for hotels. Spend a little extra and use the "Coffee Bar" in the lobby and get a good cup of coffee.

OVERALL - Really a good hotel that I CAN Recommend for a decent stay whether business or pleasure.

  • Stayed August 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank CaptainKuddles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine T, Directora E-commerce at Diez Hotel Categoria Colombia, responded to this review, August 8, 2014
Estimated guest.

Thanks for your feedback. is very important for us to know that your stay was enjoyable and we can count on your presence again. Thanks for describing such a wonderful way.

Best Regards
KATHERINE TOBON MUÑOZ
Directora de Mercadeo Electrónico
574-4481034
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 5, 2014

This hotel is by far MY FAVORITE hotel in all of Colombia!!

Location_ is Superb... Walking distance from all the bars, restaurants in Poblado. Great spot to get a cab to the airport!! The gym on site is nothing special but the hotel itself is situated very close to Large fully functional GYM body tech.

Service/hospitality_the people that work at his hotel have always showed me nothing but incredible hospitality and warmth. If you stay more than 2 days you start to feel like family.

Food_The breakfast is the BEST IN COLOMBIA for a hotel.. I look forward to coming here just for the breakfast choices in the morning!! They also have 3-4 restaurants at the base of the hotel that are all very delicious. The sushi is by far my favorite and never ceases to be of great quality.

SPA_The spa is always amazing there

Architecture_ The building is themed with each floor carrying its own cultural and locational quality of the indigenous people of Colombia.

Rooms_ WOW!!! The rooms are big, stylish, comfortable, amazing views, and you never want to leave.

The only thing keeping this hotel from a 5 star review is that they moved the restaurant from the top floor to the bottom floor for breakfast. There was something very special about eating such wonderful food and taking in such a spectacular view of Medellín.

BEST HOTEL IN COLOMBIA!

Room Tip: Any room you get will be amazing!! The higher up the better.
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  • Stayed August 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank eibborj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jairo S, Directora E-commerce at Diez Hotel Categoria Colombia, responded to this review, August 6, 2014
Estimated guest.

Thanks for your feedback. is very important for us to know that your stay was enjoyable and we can count on your presence again. Thanks for describing such a wonderful way.

Best Regards
KATHERINE TOBON MUÑOZ
Directora de Mercadeo Electrónico
574-4481034
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 30, 2014 via mobile

The hotel itself is very nice. The whole place is clean, modern and nicely finished. The breakfast is better than many places we have seen so far on our travels around Columbia and the room was very reasonably priced. I would recommend this hotel to anyone.
The only thing that stopped it from getting 5/5 was the service we received when we arrived at the hotel. A gentleman named Jonathan Rodriguez checked us in. He was on the phone the entire time, didn't even look at us and instead shoved papers in out direction and barked at us to 'sign'. We laughed it off but he was actually quite rude. However that didn't tarnish what was a very nice stay and the rest of the staff were very helpful.

Stayed July 2014
Helpful?
Thank Bhughes13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jairo S, Directora E-commerce at Diez Hotel Categoria Colombia, responded to this review, August 6, 2014
Dear Guest.

Thanks for your feedback. highlights what we appreciate our breakfast as it is an important part of us. about your comment Jhonatan Rodriguez, take the necessary corrective to this problem. yes we would like to extend the best information about what happened to emailing info@diezhotel.com. hope to return to have their presence in our facilities and enjoy your stay.

Best Regards.
KATHERINE TOBON
574-4481034
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 30, 2014

What a great time we had at this first rate hotel. Beautiful hotel, great furnishings, very classy. Breakfast is the only meal we took there and it was terrific. Lots of choices and all very tasty. The rooms were spacious and the sitting area and bedroom was beautifully furnished. Like many buildings in Latin America, the mini-split air conditioners on the walls sometimes put out more cold air than we liked but they were very efficient and kept the temperature comfortable. The hotel and restaurant service could not have been nicer. The hotel is also located in a very nice area where walking in all directions is very pleasant.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chuckwellborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jairo S, Directora E-commerce at Diez Hotel Categoria Colombia, responded to this review, July 28, 2014
dear guest.

Thanks for those wonderful words, for us is very important your opinion.

I hope again to enjoy your company at our facilities

best regards

KATHERINE TOBON
Directora de Mercadeo Electrónico
574-4481034
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diez Hotel Categoria Colombia

Property: Diez Hotel Categoria Colombia
Address: Carrera 10a 34-11, Medellin 050014, Colombia
Phone Number:
Location: Colombia > Antioquia Department > Medellin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #12 of 105 Hotels in Medellin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diez Hotel Categoria Colombia 4*
Number of rooms: 115
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