I gave this hotel this rating for several reasons.
First the good:
-This hotel is in a great location and in walking distance to some great areas in town.
-The hotel is very reasonably priced at $80 or so/per night (not actually that price - we'll get to that in the bad).
-The bar/waitstaff were very friendly and made us definitely feel at home. They are definitely the brightspot in the hotel's staff. I should also mention the bellhops as being a great members of the staff.
-There is a decent breakfast buffet included.
-Massage was good and at a reasonable price.
Now the bad:
-As has been said in other reviews, the beds are really uncomfortable. We are a young couple, and after spending several nights at Diez, we are both very sore.
-The rooms themselves are unremarkable with some token decoration and very poor lighting.
-The cost doesn't end up being really as advertised. This mandatory insurance shows up when you arrive and then of course a 16% tax at the end of your trip. Not exactly tricking anyone, but just something to keep in mind when you book.
-There is no pool and it was difficult to find an opportunity to use the rooftop Jacuzzi when it was warm.
Now the really bad:
-We got a late night snack from room service and while eating, we discovered two large strips of plastic in the food (Similar to what you would find surrounding a frozen meal). We complained about this issue and the manager was very apologetic, brought us a tray of fruit, and she said we had a credit on our bill for the cost of the meal since we had paid in cash for the meal. The front desk never actually received that message and when we checked out, we did not receive the credit.
-Speaking of the front desk, this is one of the worst group of employees I have ever encountered at any hotel. They are smug, uncaring, and flat rude. One gentlemen in particular who is tall and lightly complected is awful and made us feel totally unwelcome. The front desk is the first impression, and Diez makes an terrible one.
Overall the hotel is ok. Perhaps you get what you pay for. If your expectations are low and all you want is a room, this is fine. I think there are nicer places in Medellin that I believe we will check out the next time we're in Medellin.
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