I was in this hotel from July 6 until July 11, room 1206. I left the hotel because I had over 30 bites on m body. As I was checking out, I showed my bites to the bellhop and to the front desk staff. I asked to speak to the manager, and was told that the manager was not available. I left an extensive note asking the manager to contact me so that there could be an adjustment to my bill. To this date (July 29) there has been no contact.
In addition, I booked and paid for this room 3 months in advance through Orbitz. When I arrived at the hotel they told me that class of room as not available and tried to get me to accept a lesser room for the same price. Only after I was insistent, and aited 30 minutes in reception, did they finally give me the correct class of room. The "ffree" meals thaat came with the room were very substandard and the food quality was poor and very substandard.
This hotel is a HUGE disappointment! It is better to book elsewhere.
- Official Description (provided by the hotel):
- Welcome to a space designed by understanding actual business traveler’s needs and expectations as well as concepts like agile, communications and versatility. Strategically located in the exclusive Poblado neighborhood and surrounded by the main shopping malls. Estelar Blue, a hotel where differences stand out. ... more less
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